Position Title: Part-time Front Desk Location: Care Oregon Club - 454 SE 165th Ave, Portland, OR Reports to: Club Director Hourly wage: $17.50 Schedule: asap through Aug 14th M-F 12:00-5pm *** Spanish language skills pre…
Skills: Customer Service, Organization, Communication, Data Entry, Youth Development
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Part-time
Professional Development Training
Posted 3d ago
~25 hrs/week
Responsibilities
Manage the front desk by greeting guests, handling phone calls, and maintaining membership accounts and records. Provide guidance to youth members and ensure a safe, professional, and welcoming environment for all visitors.
Requirements
Candidates should have knowledge of youth development principles and strong communication skills, with Spanish language proficiency preferred. One year of experience is preferred but not required, along with the ability to maintain a consistent schedule.
Full job description
Position Title: Part-time Front Desk
Location: Care Oregon Club - 454 SE 165th Ave, Portland, OR
Reports to: Club Director
Hourly wage: $17.50
Schedule: asap through Aug 14th M-F 12:00-5pm
Spanish language skills preferred.
About our organization:
BGCP’S mission is to empower all young people, especially those who need us most, to discover their full potential as caring, engaged, responsible community members. BGCP’s top priorities are to ensure an inclusive, diverse, and equitable work environment with an uncompromised commitment to safety. We seek individuals who are dedicated to supporting extraordinary experiences for youth, are exceptional team members, have an investment in our surrounding communities, and are hungry for ongoing personal growth and professional development.
About the Position: The right individual needs to be very organized, take pride in presenting a professional environment and communicate effectively at the workplace. Any other responsibilities that support the organization, its members and the community will be required on a regular basis. This position does not have direct responsibility for staff supervision. BGCP staff receive over 35 hours of professional development training each year as you gain valuable experience in youth development and gain administrative and customer service skills.
Position Responsibilities:
Accurately enter members into the computer system with skill and proficiency.
Acknowledge and greet everyone who enters and leaves the clubs facilities.
Provide detailed descriptions of Boys & Girls Club, packages, services, facility features and hours of operations. Maintain membership accounts.
Answer the phone promptly.
Actively promote the club, services, and programs, promotions and/or discounts available.
Maintain eye contact when addressing external and internal guests.
Handle guests’ questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked and well-organized work area.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the club.
Communicate to supervisor(s) any and all occurrences involving staff of guests in the club that require attention.
Contribute to the creation of the overall Club’s climate for youth development.
Provide everyday guidance to members.
Maintain accurate and up-to-date program records; including attendance tracking, reports and grant paperwork.
Work collaboratively with other staff members to meet program goals and organizational outcomes.
Provide guidance and role modeling for members to ensure a safe and positive environment for youth.
Accept payments and complete appropriate paperwork associated with payments.
Handle other duties and responsibilities as deemed necessary by the Club Director or Youth & Family Service Manager
Position Requirements
Provide role model values, expectations, and exceptional youth development skills at all times.
Support and collaborate with the Club leadership team to promote a consistent and impactful Club experience for all youths & teens.
Communicate with parents, program partners and stakeholders to ensure strong relationships and a safe Club.
Participate in the collection of data regarding program delivery, quality, and outcomes.
Possess a strong understanding of and adhere to organizational policies and procedures with the ability to demonstrate good judgment when unexpected situations arise.
May need to deal with stressful incidents that can occur in the daily commencement of their duties.
All BGCP employees are Mandated Reporters and must report any suspected Child Abuse or Neglect to their direct supervisor.
Position Qualifications:
Must have knowledge of youth and teen development principles and practices.
Ability to consistently meet schedules and deadlines.
Spanish speaking preferred
Ability to meet consistent attendance.
Ability to be punctual and adhere to a set work schedule, established by position expectations and site needs.
Strong communication skills.
Ability to work independently and efficiently without direct supervision.
License to drive (if over 21) and ability to drive Club vans a plus.
Consistent work schedules preferred.
One year of experience preferred but NOT required.
At Boys & Girls Club of Portland, we also seek candidates with:
A strong commitment to improving equity and accessibility in youth development
A commitment to anti-racist approaches to our work
Diverse life experiences
An openness to learning, and giving/receiving feedback with colleagues
Experience collaborating with cross-functional team members to ensure information is shared, projects are completed on time, and goals are reached.
Working Conditions:
(a)Travel up to 0-10% based on position.
(b)Physical/Sensory Demands: Fast-paced working environment. Extensive computer usage and online engagement. Must be willing to build inclusive relationships and collaborate with employees at all levels within the organization and external partners.
(b.1.) occasional lifting (30 pounds), carrying, pushing and/or pulling; some climbing; some stooping, kneeling, crouching and/or crawling; and significant reaching, handling, speaking, writing, hearing, and fine finger dexterity; frequent standing, walking, and sitting. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus. High volume of work and strict adherence to workload may be stressful.
(c) Special Provisions: Occasional work outside of normal business hours, such as weekends and evenings required.
Diversity and Inclusion: At BGCP, we do not just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
BGCP is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
Under Oregon Law, qualifying veterans may apply for veterans’ preference.
BGCP gladly provides reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact BGCP Human Resources in advance to request assistance.
Empowering Portland area youth to reach their full potential since 1946.
Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1946
Headquarters
Portland, Oregon
LinkedIn followers
705
Total funding
$200K
Our Mission as a Youth Nonprofit Organization:
To empower all young people, especially those who need us most, to discover their full potential as caring, engaged, responsible community members.
About Us:
For over 70 years, Boys & Girls Clubs of Portland Metro has provided our community with youth development services and opportunities for great futures. At our 10 Club locations across the Portland Metropolitan area, we strive to empower youth to become future leaders through engaging, enriching afterschool and summer programs. We offer academic support, a no-cost food program, cutting-edge technology training, sports clinics, career development, internship opportunities and assist youth and families with accessing needed community resources, along with so much more.
When a child comes into one of our Clubs, they may not have had an opportunity to discover what they really love. Perhaps a family member just wanted to give them a place to be active, but the Club provides much more than that – a place to for a child to discover mentors, experiences, and activities that can broaden their mind and shape the person they become. Whether they develop a love for football, create a lasting friendship, build a prize-winning science project, experiment with podcasting, or find a quiet space to meditate and calm down, the Club allows youth to identify and develop their passions and gives them a safe place to express themselves.
By providing a Club experience that encourages diversity, collaboration and respect, The Boys & Girls Clubs of Portland Metro enables youth to successfully maneuver the obstacles in their lives and grow up to become adults equipped to make a difference in our society.
Our Clubs are located in:
Portland
North Clackamas
Hillsboro
Rockwood/Gresham
Offices: 8203 SE 7th Ave, Portland, Oregon 97202, US · 5250 NE MLK Jr. Blvd, Portland, OR 97211, US · 4430 N. Trenton (New Columbia), Portland, OR 97203, US · 560 SE 3rd Street, Hillsboro, OR 97123, US · 9330 SE Harold, Portland, OR 97266, US
Youth DevelopmentTrauma Informed CareYouth ServicesTeen ServicesAfter School ProgramsAthleticsHomework SupportArtsLiteracySTEM
Empowering Portland area youth to reach their full potential since 1946.
Industry
Non-profit Organizations
Company size
51-200 employees
Founded
1946
Headquarters
Portland, Oregon
LinkedIn followers
705
Total funding
$200K
Our Mission as a Youth Nonprofit Organization:
To empower all young people, especially those who need us most, to discover their full potential as caring, engaged, responsible community members.
About Us:
For over 70 years, Boys & Girls Clubs of Portland Metro has provided our community with youth development services and opportunities for great futures. At our 10 Club locations across the Portland Metropolitan area, we strive to empower youth to become future leaders through engaging, enriching afterschool and summer programs. We offer academic support, a no-cost food program, cutting-edge technology training, sports clinics, career development, internship opportunities and assist youth and families with accessing needed community resources, along with so much more.
When a child comes into one of our Clubs, they may not have had an opportunity to discover what they really love. Perhaps a family member just wanted to give them a place to be active, but the Club provides much more than that – a place to for a child to discover mentors, experiences, and activities that can broaden their mind and shape the person they become. Whether they develop a love for football, create a lasting friendship, build a prize-winning science project, experiment with podcasting, or find a quiet space to meditate and calm down, the Club allows youth to identify and develop their passions and gives them a safe place to express themselves.
By providing a Club experience that encourages diversity, collaboration and respect, The Boys & Girls Clubs of Portland Metro enables youth to successfully maneuver the obstacles in their lives and grow up to become adults equipped to make a difference in our society.
Our Clubs are located in:
Portland
North Clackamas
Hillsboro
Rockwood/Gresham
Offices: 8203 SE 7th Ave, Portland, Oregon 97202, US · 5250 NE MLK Jr. Blvd, Portland, OR 97211, US · 4430 N. Trenton (New Columbia), Portland, OR 97203, US · 560 SE 3rd Street, Hillsboro, OR 97123, US · 9330 SE Harold, Portland, OR 97266, US
Youth DevelopmentTrauma Informed CareYouth ServicesTeen ServicesAfter School ProgramsAthleticsHomework SupportArtsLiteracySTEM