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Jobs at Benjamin Franklin, The Punctual Plumber (Now Hiring) — 1 open

Benjamin Franklin, The Punctual Plumber logoBenjamin Franklin, The Punctual Plumber

CUSTOMER SERVICE REPRESENTATIVE

New Hanover County, North Carolina, United States · On-site

$18/hr–$24/hr

Entry level

Benefits: Health insurance Opportunity for advancement Paid time off Training & development Vision insurance 401(k) Competitive salary Dental insurance Employee discounts BENJAMIN FRANKLIN of WILMINGTONCustomer Service R…

Skills: Customer Service, Scheduling, Dispatching, Multitasking, Communication

Benjamin Franklin, The Punctual Plumber logo

CUSTOMER SERVICE REPRESENTATIVE

Benjamin Franklin, The Punctual Plumber

New Hanover County, North Carolina, United States • On-site

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Entry level

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  • $18/hr–$24/hr
  • Full-time
  • Health insurance, Opportunity for advancement, Paid time off, Training & development, Vision insurance, 401(k)
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

The CSR manages inbound calls, schedules service appointments for plumbing and electrical customers, and supports dispatch operations to ensure technician productivity. They are also responsible for documenting job notes in ServiceTitan and conducting follow-up calls for memberships and estimates.

Requirements

Candidates should possess strong communication skills and the ability to multitask in a fast-paced environment. Experience in home services (HVAC, plumbing, electrical) and proficiency with ServiceTitan are preferred.

Full job description

Benefits:
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • Competitive salary
  • Dental insurance
  • Employee discounts

BENJAMIN FRANKLIN of WILMINGTON

Customer Service Representative (CSR)

Full-Time | Customer Service & Dispatch Support
Competitive Pay + Career Growth Opportunity
We are looking for a highly organized, professional, and customer-focused Customer Service Representative (CSR) to join our growing home services team.
This position is critical to our daily operations. The CSR is often the first impression customers have of our company and plays a major role in delivering an exceptional customer experience while helping keep our technicians productive and our schedules running efficiently.
If you thrive in a fast-paced environment, communicate well under pressure, and enjoy helping people, we want to talk to you.

What You’ll Do

Customer Service
  • Answer inbound calls professionally and efficiently
  • Schedule service appointments for plumbing, and electrical customers
  • Respond to customer questions and concerns with professionalism and urgency
  • Help create a positive customer experience from first call to job completion
  • Set clear expectations with customers regarding scheduling and service
Scheduling & Dispatch Support
  • Manage incoming service requests and appointment scheduling
  • Support dispatch operations and technician scheduling
  • Monitor pending jobs and ensure no customer is overlooked
  • Coordinate with technicians and office staff throughout the day
  • Assist with callback scheduling and emergency requests
Administrative Support
  • Document customer information and job notes accurately in Service Titan
  • Help maintain organized scheduling and dispatch records
  • Assist with membership follow-up and appointment confirmations
  • Help process purchase orders and job-related documentation when needed
  • Properly categorize warranty calls, callbacks, tune-ups, and memberships
Customer Retention & Follow-Up
  • Make outbound calls for:
    • Appointment confirmations
    • Membership follow-up
    • Unsold estimates
    • Maintenance reminders
    • Customer check-ins
  • Help maintain strong customer retention and rebooking rates

What We’re Looking For

  • Strong communication and customer service skills
  • Ability to multitask in a fast-paced office environment
  • Organized and detail-oriented mindset
  • Ability to stay calm and professional under pressure
  • Positive attitude and team mentality
  • Strong computer and phone skills
  • Ability to learn ServiceTitan and company systems

Preferred Experience

  • Customer service experience
  • Dispatching or scheduling experience
  • Experience in HVAC, plumbing, electrical, or home services industry
  • Experience with ServiceTitan is a PLUS

Performance Expectations

Successful CSRs in this role are expected to:
  • Maintain a high call booking rate
  • Keep customer interactions professional and efficient
  • Support technician productivity and schedule flow
  • Accurately document customer information
  • Deliver excellent customer service consistently

What We Offer

  • Competitive hourly pay
  • Full-time, year-round work
  • Supportive team environment
  • Ongoing training and development
  • Advancement opportunities
  • Stable and growing company
  • Paid time off and holidays
  • Health benefits (if applicable)

About Us

We are a well established home service company focused on delivering an exceptional customer experience through professionalism, urgency, communication, and quality service.
Our team operates with a strong culture built around:
  • Integrity
  • Accountability
  • Teamwork
  • Customer-first service
We are looking for people who want to grow with us long-term and contribute to a high-performing team environment.

Apply Today

If you are organized, customer-focused, and ready to join a fast-paced team environment with growth opportunity, we encourage you to apply today.

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.

Related keywords

Customer Service RepresentativeDispatchServiceTitanHome ServicesPlumbingElectricalHVACSchedulingCustomer ExperienceCall BookingAppointment ConfirmationMembership Follow-upPurchase OrdersWarranty CallsCustomer Retention

About Benjamin Franklin, The Punctual Plumber

LinkedInVisit site

"If There's Any Delay, It's You We Pay" Serving the Phoenix Valley-wide area! Call us today!

Industry
Consumer Services
Company size
11-50 employees
Founded
2004
Headquarters
Scottsdale, Arizona
LinkedIn followers
129

We have been the Phoenix Plumber for nearly thirty years. We took on the Benjamin Franklin Plumbing's name in 2003 because of what we believe in. We provide you the very highest quality service for a fair price, with the very BEST warranties in the industry. We are all about respecting our customers Home and Time. We do that by adhering to these powerful Guarantee's in all the area's we service. In those areas we are the Scottsdale Plumber, Paradise Valley Plumber, Phoenix Plumber, Anthem Plumber, Peoria Plumber, Glendale Plumber, Sun City Plumber, Cave Creek Plumber. 1. "If There's Any Delay, It's You We Pay"​ - to you the customer, that means we will pay you $5 for every minute we are late. (Up to $300) 2. Our "U-WIN"​ guarantee - that's means you will be 100% satisfied or you will get ALL your money back. It's a third party company that will make sure you are satisfied. Nobody else in the Valley makes this kind of offer. "We are The Punctual Plumber"​ www.benfranklinplumbingaz.com

Offices: 7440 E Karen Dr, Suite 500, Scottsdale, Arizona 85260, US · 1911 W Parkside Ln, Phoenix, AZ 85027, US

Plumbing ServicesResidential PlumbingPlumbing ContractorEmergency Plumbing servicesWaterheatersTankless Waterheatersand Water TreatmentReal Estate
View all jobs at Benjamin Franklin, The Punctual Plumber

About Benjamin Franklin, The Punctual Plumber

LinkedInVisit site

"If There's Any Delay, It's You We Pay" Serving the Phoenix Valley-wide area! Call us today!

Industry
Consumer Services
Company size
11-50 employees
Founded
2004
Headquarters
Scottsdale, Arizona
LinkedIn followers
129

We have been the Phoenix Plumber for nearly thirty years. We took on the Benjamin Franklin Plumbing's name in 2003 because of what we believe in. We provide you the very highest quality service for a fair price, with the very BEST warranties in the industry. We are all about respecting our customers Home and Time. We do that by adhering to these powerful Guarantee's in all the area's we service. In those areas we are the Scottsdale Plumber, Paradise Valley Plumber, Phoenix Plumber, Anthem Plumber, Peoria Plumber, Glendale Plumber, Sun City Plumber, Cave Creek Plumber. 1. "If There's Any Delay, It's You We Pay"​ - to you the customer, that means we will pay you $5 for every minute we are late. (Up to $300) 2. Our "U-WIN"​ guarantee - that's means you will be 100% satisfied or you will get ALL your money back. It's a third party company that will make sure you are satisfied. Nobody else in the Valley makes this kind of offer. "We are The Punctual Plumber"​ www.benfranklinplumbingaz.com

Offices: 7440 E Karen Dr, Suite 500, Scottsdale, Arizona 85260, US · 1911 W Parkside Ln, Phoenix, AZ 85027, US

Plumbing ServicesResidential PlumbingPlumbing ContractorEmergency Plumbing servicesWaterheatersTankless Waterheatersand Water TreatmentReal Estate
View all jobs at Benjamin Franklin, The Punctual Plumber

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