Toronto, Ontario, Canada · Hybrid
$150k–$170k/yr
About Us Bettermode is a customer community platform that companies use to build branded community sites (forums, Q&A, knowledge bases, product feedback boards) that connect to their product, help centre, and CRM. Our cu…
Skills: Product management, B2B SaaS, Technical fluency, Product strategy, Roadmap development
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You will own and drive the product roadmap for the B2B SaaS platform while collaborating with engineering and design to ship customer-facing features. Additionally, you will integrate AI-powered tools to automate workflows and synthesize data into actionable insights.
Candidates must have 5+ years of product management experience in B2B SaaS with strong technical fluency and a track record of shipping products. Proficiency in AI technologies, including LLMs and RAG concepts, along with excellent data analysis skills, is required.
Bettermode is a customer community platform that companies use to build branded community sites (forums, Q&A, knowledge bases, product feedback boards) that connect to their product, help centre, and CRM.
Our customers use those communities to deflect support tickets, retain users, and pull product signal straight from the people using their product. Top companies run on Bettermode today, from enterprises like Lenovo and Mercedes-Benz to developer platforms like Webflow and Xano. Together they reach millions of end users every day.
We're backed by top investors (incl. Bessemer Venture Partners, Golden Ventures, Inovia Capital), and we're rebuilding the category around AI. Community operations run on manual work today — moderating, triaging, tagging. We're augmenting that with agents, and turning community data into an intelligence layer that plugs into any marketing, support, product, or CRM stack.
Job Title: Senior Product Manager
Location: Hybrid (3 days/week in our Toronto office) for GTA residents; remote for other Canada-based candidates.
Team: Product
We are seeking a Senior Product Manager who combines strong product craft with technical fluency. You will own key areas of our B2B SaaS platform, driving product strategy, roadmap, and delivery for customer-facing features. Alongside this, you will help design and adopt AI-powered tools that will take our product to the next level and increase the productivity of our product organization.
You thrive in ambiguity, partner closely with engineering and design, and understand how to leverage AI to work smarter. You're comfortable getting hands-on with data and tooling to move products forward.
We are looking for a candidate who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.
An all-in-one community engagement platform designed to help businesses build better customer relationships.
Bettermode is an all-in-one customer community platform that helps businesses streamline the customer experience, build stronger customer relationships, and improve retention. The platform offers a unified set of engagement tools, including holistic analytics, robust customization options, a rich app ecosystem, and embed tools. With Bettermode, businesses can speed up community building using templates for spaces such as discussions, Q&A, events, groups, and help center. Bettermode is trusted by thousands of businesses, including IBM, ASUS, ConvertKit, and Leboncoin. Join the growing number of companies building communities with Bettermode to take their customer engagement to the next level!
Offices: 22 Wellesley St E, Toronto, Ontario, CA
An all-in-one community engagement platform designed to help businesses build better customer relationships.
Bettermode is an all-in-one customer community platform that helps businesses streamline the customer experience, build stronger customer relationships, and improve retention. The platform offers a unified set of engagement tools, including holistic analytics, robust customization options, a rich app ecosystem, and embed tools. With Bettermode, businesses can speed up community building using templates for spaces such as discussions, Q&A, events, groups, and help center. Bettermode is trusted by thousands of businesses, including IBM, ASUS, ConvertKit, and Leboncoin. Join the growing number of companies building communities with Bettermode to take their customer engagement to the next level!
Offices: 22 Wellesley St E, Toronto, Ontario, CA
