Internship - Communication & Trade Marketing Specialist
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Internship
bachelor degree
Expense reimbursement, Free company canteen
Posted 29d ago
Apply by Sep 30
~40 hrs/week
Italian
Responsibilities
Support the Communication & Trade Marketing team by analyzing NPS data to improve customer experience and loyalty. Manage the Baxi LunaTeam loyalty program and maintain the company CRM system.
Requirements
Requires a degree in Economics, Statistics, or Marketing with a strong aptitude for numerical data interpretation. Candidates must have B2 level English and proficiency in the Microsoft Office suite.
Full job description
La tua mission
La tua missione sarà quella di supportare il team Communication & Trade Marketing nell’analisi e nell’interpretazione dei dati relativi alla Customer Experience. Il nostro obiettivo è quello di proporre azioni strategiche che aumentino la fiducia e la fidelizzazione verso la nostra azienda. La soddisfazione dei clienti è uno dei nostri valori fondamentali e tu potrai contribuire a migliorare la loro esperienza complessiva.
Il team
Farai parte del team Communication & Trade Marketing, un gruppo dinamico composto da colleghi esperti e junior, che ti accoglieranno offrendo un affiancamento continuo. L’Ufficio, all’interno della Direzione Sales & Marketing, si occupa di tutte le attività di comunicazione e promozione rivolte principalmente agli installatori, ai distributori e ai progettisti. Siamo convinti che la formazione e il lavoro di squadra siano aspetti chiave per supportare la crescita e lo sviluppo professionali e personali.
Che cosa farai
Le attività principali che ti verranno affidate sono:
Analizzare il Net Promoter Score (NPS): sarai coinvolto/a nell’analisi e nell’interpretazione dei risultati del sondaggio NPS. Questo indicatore standard misura l’esperienza complessiva del cliente rispetto al nostro brand. I feedback dei nostri clienti saranno la tua bussola per elaborare strategie di marketing mirate alla promozione e alla fidelizzazione;
Supportare la gestione del programma di fidelizzazione Baxi LunaTeam: avrai l’opportunità di gestire operativamente il programma di fidelizzazione Baxi LunaTeam. Questo include la gestione delle iscrizioni, la verifica delle attività degli installatori e il supporto nell’uso dell’APP dedicata al programma;
Aggiornare il CRM aziendale: avrai modo di imparare ad utilizzare il sistema di Customer Relationship Management (CRM), uno strumento fondamentale per le attività di trade marketing. Sarai coinvolto/a nell’inserimento anagrafiche, nella verifica e nell’aggiornamento dei dati.
Sei la persona giusta se
Ti appassionano:
Il marketing e l’analisi dati
Proporre azioni di miglioramento
Lavorare in squadra
Ti riconosci in quanto segue:
Hai una Laurea in ambito Economico, Statistico o Marketing
Predisposizione ai numeri e all’interpretazione dei dati
Ottime capacità relazionali e voglia di imparare
Conosci l’inglese a livello B2
Hai un’ottima conoscenza del pacchetto office (Excel, PowerPoint, Word)
L'opportunità è per uno stage di sei mesi con rimborso spese a partire da 350 euro e utilizzo gratuito della mensa aziendale.
Il presente annuncio è rivolto ad entrambi i sessi, ai sensi delle leggi 903/77 e 125/91.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
Appliances, Electrical, and Electronics Manufacturing
Company size
5,001-10,000 employees
Headquarters
Apeldoorn
LinkedIn followers
26,185
We make the energy transition a reality. Our brands – trusted by installers and end-users in more than 100 countries in all European markets, Turkey and China – include Baxi, De Dietrich, Remeha, Brötje, Chappée and Baymak.
We manufacture close to our customers in 14 different locations in nine countries.
Our customers can choose from different technologies that allow them to reduce their carbon footprint while enjoying comfort in their homes.
Our goal is to help bring the energy transition closer. Our connected and integrated technologies enable the global shift towards fully sustainable energy carriers, such as heat pumps, hybrid and hydrogen boilers, and we work to reduce carbon emissions from our operations, suppliers, and products.
Appliances, Electrical, and Electronics Manufacturing
Company size
5,001-10,000 employees
Headquarters
Apeldoorn
LinkedIn followers
26,185
We make the energy transition a reality. Our brands – trusted by installers and end-users in more than 100 countries in all European markets, Turkey and China – include Baxi, De Dietrich, Remeha, Brötje, Chappée and Baymak.
We manufacture close to our customers in 14 different locations in nine countries.
Our customers can choose from different technologies that allow them to reduce their carbon footprint while enjoying comfort in their homes.
Our goal is to help bring the energy transition closer. Our connected and integrated technologies enable the global shift towards fully sustainable energy carriers, such as heat pumps, hybrid and hydrogen boilers, and we work to reduce carbon emissions from our operations, suppliers, and products.