City of Cebu, Cebu, Philippines · On-site
JOB MANDATE Primarily responsible for providing excellent customer service to all BDO retail customers, BDO accredited merchants, and the general public through timely and quality handling and fulfillment of inquiries, r…
Skills: Customer Service, Call Center Operations, Banking Operations, Inquiry Handling, Issue Escalation
Bacolod City, Western Visayas, Philippines · On-site
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Computer Proficiency, Business Applications, Oral Communication, Written Communication, Problem Solving
Philippines · On-site
The Bank offers wealth management services to high-net-worth and ultra-high-net-worth individuals in investment management, family office and asset structuring that promotes succession planning, generational wealth trans…
Skills: Wealth Management, Private Banking, Business Development, Strategic Planning, Client Relationship Management
Biñan, Laguna, Philippines · On-site
About BDO Network Bank BDO Network Bank is the community bank subsidiary of BDO Unibank that aims to bring financial products and services closer to outlying areas, getting more neighborhoods closer to achieving success …
Skills: Microfinance, Loan Solicitation, Credit Analysis, Collections, Customer Service
Tagum, Davao del Norte, Philippines · On-site
Job Description (Traveling Teller) The Traveling Teller is primarily responsible in servicing branches and clients with various agreements with the Bank. He specifically perform the following: 1. Collects deposits from c…
Skills: Cash Handling, Deposit Verification, Customer Service, Financial Balancing, ATM Replenishment
Singapore, Singapore · On-site
The Investment Strategist will work closely with Relationship Managers (RMs) in formulating investment strategies and portfolio solutions to private banking clients. Responsibilities: Regulated Activity Business Provide …
Skills: Investment Advisory, Portfolio Solutions, Investment Strategy, Data Analysis, Bloomberg
Davao City, Davao Region, Philippines · On-site
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Customer Service, Banking Operations, Foreign Exchange, Remittances, Effective Communication
Makati, Metro Manila, Philippines · On-site
He/She/They are responsible for developing Treasury products or variations of existing products that will result in material benefit to the bank and our clients - this involves the preparation and maintenance of product …
Skills: Product Development, Treasury Operations, Risk Management, Information Security, Regulatory Compliance
City of Cebu, Cebu, Philippines · On-site
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Computer Proficiency, Business Applications, Oral Communication, Written Communication, Problem Solving
Senator Ninoy Aquino, Sultan Kudarat, Philippines · On-site
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Account Opening, Client Relationship Management, Sales, Business Communication, Negotiation
Senator Ninoy Aquino, Sultan Kudarat, Philippines · On-site
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Customer Service, Banking Operations, Transaction Processing, Effective Communication, Foreign Exchange
Makati, Metro Manila, Philippines · On-site
Responsibilities: 1.Systems Project Implementation & User Acceptance Test (UAT) Performs data gathering and analysis of business requirements. Prepares business requirements/business cases. Assist in the preparation and …
Skills: Business Analysis, Project Implementation, User Acceptance Testing, SDLC, Operational Risk Management
Iloilo City, Western Visayas, Philippines · On-site
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Computer Proficiency, Business Applications, Oral Communication, Written Communication, Problem Solving
Singapore, Singapore · On-site
The Investment Strategist will work closely with Relationship Managers (RMs) in formulating investment strategies and portfolio solutions to private banking clients. Responsibilities: Provide investment advisory to Priva…
Skills: Investment Advisory, Portfolio Solutions, Investment Strategy, Data Analysis, Bloomberg
Davao City, Davao Region, Philippines · On-site
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Customer Service, Banking Operations, Transaction Processing, Effective Communication, Foreign Exchange
Tagum, Davao del Norte, Philippines · On-site
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Account Opening, Client Relationship Management, Sales, Business Communication, Negotiation
Iloilo City, Western Visayas, Philippines · On-site
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Good Selling, Customer Service, Basic Mathematical Skills, Microfinance
Senator Ninoy Aquino, Sultan Kudarat, Philippines · On-site
About BDO BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy,…
Skills: Collections, Debt Negotiation, Portfolio Evaluation, Delinquency Management, Financial Analysis
Makati, Metro Manila, Philippines · On-site
The position is primarily responsible for providing sales management information and generate reports as needed by top management. Works with manager to develop, review, or improve standards, policies and procedures. Als…
Skills: Sales Reporting, Financial Reporting, MS Excel, MS Word, MS PowerPoint
City of Alaminos, Pangasinan, Philippines · On-site
About BDO Network Bank BDO Network Bank is the community bank subsidiary of BDO Unibank that aims to bring financial products and services closer to outlying areas, getting more neighborhoods closer to achieving success …
Skills: Branch Operations, Marketing Strategy, Managerial Skills, Funds Generation, Credit Services
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Responsible for providing high-quality customer service to retail customers and merchants via phone, email, and social media. Tasks include handling inquiries regarding bank accounts, loans, and credit cards while adhering to bank policies and KPI targets.
Candidates must possess a bachelor's degree and at least two years of call center experience. Prior experience in the banking industry is considered an advantage.
JOB MANDATE
Primarily responsible for providing excellent customer service to all BDO retail customers, BDO accredited merchants, and the general public through timely and quality handling and fulfillment of inquiries, requests, and concerns received via phone, email, fax and in social media, related to their bank accounts and banking transactions, BDO's retail product and services, such as, deposits, loans, retail and credit cards, remittance, BDO Rewards, and Personal Online Banking.
Key Responsibilities
Handle and provide quality service, support, and fulfillment to customer inquiries, requests, and concerns.
Escalate customer concerns, work system issues, and any problem encountered to his/her immediate superior to facilitate resolution.
Submit required reports and documentation to immediate superior related to inquiries, requests, and concerns received.
Comply strictly with the bank's standard policies, procedures, and guidelines in the performance of day-to-day tasks to meet the agreed KPI targets ad quality standards at all times.
Keep and maintain an organized workstation, office equipment, office supplies and tools.
Perform other duties and responsibilities that maybe assigned from time to time.
Key Qualifications:
Bachelor's degree
At least 2 years' call center experience
Experience in banking industry is an advantage
BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability. Requisition ID: 28584
BDO is a full-service universal bank in the Philippines. It provides a complete array of industry-leading products and services including Lending (corporate and consumer), Deposit-taking, Foreign Exchange, Brokering, Trust and Investments, Credit Cards, Corporate Cash Management, and Remittances in the Philippines. Through its local subsidiaries, the Bank offers Leasing and Financing, Investment Banking, Private Banking, Rural Banking, Life Insurance, Insurance Brokerage, and Stock Brokerage services. BDO's institutional strengths and value-added products and services hold the key to its successful business relationships with customers. Its branches remain at the forefront of setting high standards as a sales- and service-oriented, customer-focused force. BDO has one of the largest distribution networks, with more than 1,600 operating branches and over 4,500 ATMs nationwide. Through selective acquisitions and organic growth, BDO has positioned itself for increased balance sheet strength and continuing expansion into new markets. As of 30 June 2022, BDO is the country's largest bank in terms of total resources, customer loans, deposits, and assets under management. BDO is a publicly listed company (PLC), with its shares currently being traded at the Philippine Stock Exchange under the symbol “BDO”. BDO Unibank is regulated by the Banko Sentral ng Pilipinas. https://www.bsp.gov.ph For concerns, please visit any BDO branch near you or reach us through any of the channels listed in the Consumer Assistance page of our website: https://www.bdo.com.ph/consumer-assistance. Deposits are insured by PDIC up to P1 Million per depositor. The BDO, BDO Unibank and other BDO-related trademarks are owned by BDO Unibank, Inc. All Rights Reserved.
Offices: 7899 Makati Ave, Makati, National Capital Region 0726, PH
BDO is a full-service universal bank in the Philippines. It provides a complete array of industry-leading products and services including Lending (corporate and consumer), Deposit-taking, Foreign Exchange, Brokering, Trust and Investments, Credit Cards, Corporate Cash Management, and Remittances in the Philippines. Through its local subsidiaries, the Bank offers Leasing and Financing, Investment Banking, Private Banking, Rural Banking, Life Insurance, Insurance Brokerage, and Stock Brokerage services. BDO's institutional strengths and value-added products and services hold the key to its successful business relationships with customers. Its branches remain at the forefront of setting high standards as a sales- and service-oriented, customer-focused force. BDO has one of the largest distribution networks, with more than 1,600 operating branches and over 4,500 ATMs nationwide. Through selective acquisitions and organic growth, BDO has positioned itself for increased balance sheet strength and continuing expansion into new markets. As of 30 June 2022, BDO is the country's largest bank in terms of total resources, customer loans, deposits, and assets under management. BDO is a publicly listed company (PLC), with its shares currently being traded at the Philippine Stock Exchange under the symbol “BDO”. BDO Unibank is regulated by the Banko Sentral ng Pilipinas. https://www.bsp.gov.ph For concerns, please visit any BDO branch near you or reach us through any of the channels listed in the Consumer Assistance page of our website: https://www.bdo.com.ph/consumer-assistance. Deposits are insured by PDIC up to P1 Million per depositor. The BDO, BDO Unibank and other BDO-related trademarks are owned by BDO Unibank, Inc. All Rights Reserved.
Offices: 7899 Makati Ave, Makati, National Capital Region 0726, PH
