South San Francisco, California, United States · Remote OK
We’re looking for a technically minded, AI-forward Customer Success Manager to help customers build AI-first customer programs and maximize value from the Base platform through a combination of strategic guidance, workfl…
Skills: Technical Customer Success, Solutions Consulting, AI Workflow Design, Platform Configuration, Project Management
Tel-Aviv, Tel-Aviv District, Israel · Hybrid
About Base AI Base AI is building the AI Engagement OS for modern B2B companies. We help companies orchestrate customer engagement across the entire customer lifecycle — from onboarding and adoption to expansion, advocac…
Skills: Demand Generation, Campaign Management, Content Creation, Product Marketing, AI Prompting
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Manage a portfolio of customer accounts to drive adoption and value realization through AI-powered workflows and strategic guidance. Design and implement technical solutions, integrations, and customer programs to maximize platform utility.
Requires 4+ years of experience in technical customer-facing roles such as Solutions Engineering or Technical Account Management. Must possess a blend of technical expertise in software configuration and strong consultative communication skills.
We’re looking for a technically minded, AI-forward Customer Success Manager to help customers build AI-first customer programs and maximize value from the Base platform through a combination of strategic guidance, workflow design, platform configuration, and hands-on solution delivery.
This role sits at the intersection of Customer Success, Solutions Consulting, and implementation. You'll help customers identify opportunities for AI-powered scale and growth, design solutions, launch new use cases, and continuously expand the value they receive from the platform.
What You'll Do
Customer Success & Solutions
Solution Design & Implementation
Scalable Customer Operations
What We're Looking For
Location
About Base.ai
Base is an AI Customer Engagement platform that helps B2B companies create a Customer-led Growth (CLG) framework through AI-powered lifecycle experiences and customer activation. By providing AI-driven journey tracking, automation, insights, and personalized journeys, our platform helps companies focus on their customer base and the best next action for each customer, while attributing growth to strategic customer activations. Trusted by leading global companies, including Broadcom, Adobe, SAP, NiCE, Okta, Fortinet, and 150+ others, Base helps companies shift from broken customer experiences to holistic lifecycle engagement that directly drives revenue growth.
We move fast, leverage AI across every aspect of our work, and are customer-obsessed as we continue building a product that helps our customers grow better with CLG, generate value daily, and save time.
The AI Engagement OS for Customer-Led Growth — from onboarding to advocacy.
Base AI building the AI Engagement OS for post-sale growth. Most B2B companies invest heavily in winning customers - but lack the infrastructure to engage them after the deal closes. The result: fragmented customer journeys, low product adoption, missed expansion opportunities, and preventable churn. Base fixes that. We give companies a single platform to orchestrate the entire post-sale customer lifecycle — across onboarding, adoption, expansion, advocacy, and retention. The Base platform analyzes customer signals across product usage, lifecycle milestones, and engagement touchpoints, and turns them into AI-driven customer journeys that run at scale. This enables companies to move from reactive customer management to proactive, automated lifecycle engagement. With Base, teams can: • Drive product adoption and activation • Identify and capture expansion opportunities • Turn customers into advocates • Increase retention and lifetime value • Run lifecycle engagement programs at scale Customer-Led Growth is the next phase of B2B revenue. Base is building the operating system that powers it.
Offices: Palo Alto, California 94301, US · 1 HaTachana St, Kfar Saba, 4453001, IL
The AI Engagement OS for Customer-Led Growth — from onboarding to advocacy.
Base AI building the AI Engagement OS for post-sale growth. Most B2B companies invest heavily in winning customers - but lack the infrastructure to engage them after the deal closes. The result: fragmented customer journeys, low product adoption, missed expansion opportunities, and preventable churn. Base fixes that. We give companies a single platform to orchestrate the entire post-sale customer lifecycle — across onboarding, adoption, expansion, advocacy, and retention. The Base platform analyzes customer signals across product usage, lifecycle milestones, and engagement touchpoints, and turns them into AI-driven customer journeys that run at scale. This enables companies to move from reactive customer management to proactive, automated lifecycle engagement. With Base, teams can: • Drive product adoption and activation • Identify and capture expansion opportunities • Turn customers into advocates • Increase retention and lifetime value • Run lifecycle engagement programs at scale Customer-Led Growth is the next phase of B2B revenue. Base is building the operating system that powers it.
Offices: Palo Alto, California 94301, US · 1 HaTachana St, Kfar Saba, 4453001, IL
