Tucson, Arizona, United States · On-site
Primary City/State: Tucson, Arizona Department Name: ER Registration-Hosp Work Shift: Day Job Category: Revenue Cycle Why You’ll Love This Role: At Banner Health, you’re not just taking a job—you’re joining our mission o…
Skills: Patient registration, Insurance verification, Financial counseling, Customer service, Data entry
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Work Shift: Day Job Category: Revenue Cycle Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can…
Skills: Patient registration, Insurance verification, Appointment scheduling, Data entry, Customer service
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: C/P-BDMC Neuro-Clinic Work Shift: Day Job Category: Administrative Services Health care is constantly changing, and at Banner Health, we are at the front of that change.…
Skills: Referral management, Medical terminology, Insurance authorization, Patient scheduling, HIPAA compliance
Sun City, Arizona, United States · On-site
Primary City/State: Sun City, Arizona Department Name: Culinary & Nutrition-Hosp Work Shift: Varied Job Category: Facilities, Environmental Services, and Culinary A rewarding career that fits your life. Learn how Banner …
Skills: Food production, Menu planning, Kitchen equipment operation, Food safety, Inventory management
Phoenix, Arizona, United States · On-site
Primary City/State: Phoenix, Arizona Department Name: OP Obs Unit 4ABC Work Shift: Day Job Category: Administrative Services Banner Health is proud to have earned the Great Place To Work® Certification™, a recognition ba…
Skills: Administrative support, Customer service, Medical terminology, Computer literacy, Communication skills
Phoenix, Arizona, United States · On-site
Primary City/State: Phoenix, Arizona Department Name: Clinic Admin-Clinic Work Shift: Day Job Category: Clinical Support Join a high performing executive team where you'll partner with nationally recognized physician lea…
Skills: Operational strategy, Practice management, Revenue cycle management, Performance improvement, Physician engagement
South Tucson, Arizona, United States · On-site
Primary City/State: Tucson, Arizona Department Name: Respiratory Thrpy-Hosp Work Shift: Night Job Category: Clinical Care $10,000 Hire-On Incentive Available for Registered Respiratory Therapist Full-Time with a minimum …
Skills: Respiratory therapy, Mechanical ventilation, Patient assessment, Pulmonary diagnostic testing, Cardiology diagnostic testing
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Admin-Clinic Work Shift: Day Job Category: Revenue Cycle Health care is changing, and it’s our goal to create a new model to answer America's health care challenges toda…
Skills: Patient registration, Insurance verification, Data entry, Customer service, Appointment scheduling
Sun City West, Arizona, United States · On-site
Primary City/State: Sun City West, Arizona Department Name: PCU-4D-Hosp Work Shift: Night Job Category: Nursing $15,000 Sign-on Bonus!* Great careers start with great training. Nurses at Banner Health enjoy some of the b…
Skills: Registered nursing, Progressive care, Telemetry, Stroke care, Patient assessment
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category: Clinical Care The academic medicine difference. At the center of Banner – University Medicine is patient care, …
Skills: Care coordination, Patient navigation, Neurology, Patient advocacy, Patient education
Sun City West, Arizona, United States · On-site
Primary City/State: Sun City West, Arizona Department Name: Sterile Processing Dept-Hosp Work Shift: Night Job Category: Clinical Support The future is full of possibilities. At Banner Health, we’re excited about what th…
Skills: Sterile processing, Decontamination, Surgical instrumentation, Sterilization, Quality assurance
Sterling, Colorado, United States · On-site
$18/hr–$27/hr
Primary City/State: Sterling, Colorado Department Name: Sterling HC PCP RHC Work Shift: Day Job Category: Revenue Cycle Great options and opportunities. We’re certified as a Great Place To Work® and are looking for profe…
Skills: Patient registration, Insurance verification, Data entry, Appointment scheduling, Customer service
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category: General Operations Banner Health believes leadership matters, and we look for people who share our vision makin…
Skills: Vehicle operation, Vehicle maintenance, Customer service, Basic life support, Communication
Chandler, Arizona, United States · On-site
Primary City/State: Chandler, Arizona Department Name: Work Shift: Job Category: Facilities, Environmental Services, and Culinary A rewarding career that fits your life. Learn how Banner Health, a certified Great Place T…
Skills: Clinical nutrition, Nutrition assessment, Enteral nutrition, Parenteral nutrition, Patient counseling
Tucson, Arizona, United States · On-site
Primary City/State: Tucson, Arizona Department Name: BHS East DeEx-Hosp Work Shift: Day Job Category: Clinical Care Those who have joined the Banner mission come from all walks of life, united by the common goal: Make he…
Skills: Behavioral health, De-escalation, Patient safety monitoring, Crisis stabilization, Psychiatric assessments
Tucson, Arizona, United States · On-site
Primary City/State: Tucson, Arizona Department Name: BHS East DeEx-Hosp Work Shift: Day Job Category: Nursing *** 10,000 Sign On Incentive Available! *** Banner Health invests in our nurses by training them to confidentl…
Skills: Nursing assessments, Medication administration, Behavioral health, De-escalation, Crisis stabilization
Pikeville, Kentucky, United States · On-site
$23/hr–$30/hr
Primary City/State: Susanville, California Department Name: Med/Surg-Hosp Work Shift: Varied Job Category: Clinical Care Find your path in health care. Banner Health is committed to not only providing the finest care pos…
Skills: Patient care, Vital signs monitoring, Medical terminology, Specimen collection, Basic hygiene assistance
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Peds Hemo Onc-Ped Svcs Work Shift: Day Job Category: Clinical Care The academic medicine difference. At the center of Banner – University Medicine is patient care, resea…
Skills: Patient care, Vital signs monitoring, Phlebotomy, EKG, Electronic medical records
Sun City, Arizona, United States · On-site
Primary City/State: Sun City, Arizona Department Name: Environmental Svcs-Hosp Work Shift: Day Job Category: Facilities, Environmental Services, and Culinary A rewarding career that fits your life. Learn how Banner Healt…
Skills: Cleaning, Sanitizing, Communication, Teamwork, Time management
Buckeye, Arizona, United States · On-site
Primary City/State: Buckeye, Arizona Department Name: Verrado-Img Ctr Work Shift: Day Job Category: Clinical Care Banner Imaging offers comprehensive radiology and imaging services that lead to accurate diagnosis of medi…
Skills: Medical terminology, Patient care, Clerical support, Customer service, PACS technology
Tucson, Arizona, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Senior Acute Patient Access Services Representative serves as the primary point of contact for patients, managing intake, registration, and insurance verification. They also provide mentoring and training to team members while acting as a subject matter expert for workflow and compliance.
Candidates must have a high school diploma or GED and at least three years of experience in patient financial services, insurance, or customer service. Proficiency in office software and the ability to work in a fast-paced clinical environment are required.
Why You’ll Love This Role:
At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative in Tucson, AZ, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.
Where You’ll Work:
Tucson is more than just a city—it’s a vibrant tapestry of culture, nature, and history. With over 350 days of sunshine a year, a thriving arts scene, world-renowned cuisine, and easy access to some of the most stunning desert landscapes in the Southwest, Tucson offers a unique blend of urban charm and outdoor adventure.
What You’ll Do:
You’re a Great Fit If You:
Total Rewards:
We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.
This position is the first point of contact at healthcare facilities and assist patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service. This position provides mentoring, training and offers on-going guidance as needed for a Patient Access team. Additionally, Senior Representatives will function as the primary resource/SME for team member workflow questions and concerns.
1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Assists in overseeing the workflow for the given shift. Acts as SME for PAS staff including disseminate and communicating education materials and updates. Assists with escalations as needed. Models Banner behaviors and values for the team. Primary external customers include patients and their families, physician office staff and third-party payors.
High school diploma/GED is required.
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over three or more years of work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
Associate’s degree in Business Management is preferred.
CHAA certification is preferred.
Previous patient access and/or cash collections experience is preferred. Work experience with the Company’s systems and processes is preferred.
Additional related education and/or experience preferred.
Our organization supports a drug-free work environment.
Making health care easier, so life can be better.
Headquartered in Arizona, Banner Health is one of the largest nonprofit health care systems in the country. The system owns and operates 33 acute-care hospitals, Banner Health Network, Banner – University Medicine, academic and employed physician groups, long-term care centers, outpatient surgery centers and an array of other services; including Banner Urgent Care, family clinics, home care and hospice services, pharmacies and a nursing registry. Banner Health is in six states: Arizona, California, Colorado, Nebraska, Nevada and Wyoming.
Offices: 2901 N Central Ave., Phoenix, AZ 85012, US · 525 W. Brown Road, Mesa, AZ 85201, US · 7251 W. 4th St., Greeley, CO 80634, US · 1625 N Campbell Ave, Tucson, Arizona 85719, US · 1800 Spring Ridge Dr, Susanville, California 96130, US
Making health care easier, so life can be better.
Headquartered in Arizona, Banner Health is one of the largest nonprofit health care systems in the country. The system owns and operates 33 acute-care hospitals, Banner Health Network, Banner – University Medicine, academic and employed physician groups, long-term care centers, outpatient surgery centers and an array of other services; including Banner Urgent Care, family clinics, home care and hospice services, pharmacies and a nursing registry. Banner Health is in six states: Arizona, California, Colorado, Nebraska, Nevada and Wyoming.
Offices: 2901 N Central Ave., Phoenix, AZ 85012, US · 525 W. Brown Road, Mesa, AZ 85201, US · 7251 W. 4th St., Greeley, CO 80634, US · 1625 N Campbell Ave, Tucson, Arizona 85719, US · 1800 Spring Ridge Dr, Susanville, California 96130, US
