Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Work Shift: Day Job Category: Revenue Cycle Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can…
Skills: Patient registration, Insurance verification, Appointment scheduling, Data entry, Customer service
Tucson, Arizona, United States · On-site
Primary City/State: Tucson, Arizona Department Name: Work Shift: Varied Job Category: Revenue Cycle Why You’ll Love This Role: At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made…
Skills: Patient registration, Insurance verification, Customer service, Financial counseling, Data entry
Phoenix, Arizona, United States · Hybrid
$65/hr–$109/hr
Department Name: IT Tech Solution Arch-Corp Work Shift: Day Job Category: Information Technology Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a…
Skills: Solution Architecture, Azure, AWS, Artificial Intelligence, Machine Learning
Ottawa, Ohio, United States · On-site
Primary City/State: Casper, Wyoming Department Name: Surg-Hosp Work Shift: Weekend Job Category: Clinical Care Banner Health was recently recognized on Forbes inaugural list of America’s Dream Employers 2025. This list h…
Skills: Surgical technology, Aseptic technique, Universal precautions, Instrument sterilization, Patient positioning
Phoenix, Arizona, United States · On-site
Primary City/State: Phoenix, Arizona Department Name: Med/Surg Float-Hosp Work Shift: Day Job Category: Clinical Care * Sign-On Bonus of $1,500 - 3,000 Available for Certified/Licensed CNA/LNA's * Banner Health is proud …
Skills: Patient care, Vital signs monitoring, Medical terminology, Electronic medical records, Basic life support
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category: Clinical Care We are looking for a PRN Registered Respiratory Therapist to work the day shift for Banner Staffi…
Skills: Respiratory care, Pulmonary diagnostic testing, Cardiology diagnostic testing, Mechanical ventilation management, Patient assessment
United States · On-site
Primary City/State: Sun City, Arizona Department Name: Pharmacy-SunCity Work Shift: Day Job Category: Pharmacy Pharmacy careers are better at Banner Health! Innovation and highly trained staff. Our Pharmacy team members …
Skills: Oncology pharmacy, Clinical pharmacy, Medication therapy management, Patient care, Drug information
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Surg-Hosp Work Shift: Night Job Category: Clinical Care Watch this short video to learn what it is like working in Perioperative Services at Banner Desert Medical Center…
Skills: Surgical technology, Aseptic technique, Universal precautions, Instrument sterilization, Surgical assistance
Sun City, Arizona, United States · On-site
Primary City/State: Sun City, Arizona Department Name: Environmental Svcs-Hosp Work Shift: Day Job Category: Facilities, Environmental Services, and Culinary A rewarding career that fits your life. Learn how Banner Healt…
Skills: Cleaning, Sanitizing, Communication, Teamwork, Time management
Pikeville, Kentucky, United States · On-site
$23/hr–$30/hr
Primary City/State: Susanville, California Department Name: Med/Surg-Hosp Work Shift: Varied Job Category: Clinical Care Find your path in health care. Banner Health is committed to not only providing the finest care pos…
Skills: Patient care, Vital signs monitoring, Medical terminology, Specimen collection, Basic hygiene assistance
Sun City, Arizona, United States · On-site
Primary City/State: Sun City, Arizona Department Name: Patient Transport Work Shift: Day Job Category: Nursing Better Than Ever for Nurses. Nurses are the heartbeat of health care and we are committed to keeping our nurs…
Skills: Registered Nurse, Critical Care, Patient Transport, Patient Assessment, Clinical Operations
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Peds Hemo Onc-Ped Svcs Work Shift: Day Job Category: Clinical Care The academic medicine difference. At the center of Banner – University Medicine is patient care, resea…
Skills: Patient care, Vital signs monitoring, Phlebotomy, EKG, Electronic medical records
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Facilities Ops Shared Svs-Corp Work Shift: Day Job Category: General Operations You have a place in the health care industry. There’s more to health care than IV bags an…
Skills: Signage production, Print media manufacturing, Acrylic assembly, Vinyl cutting, Laser equipment operation
Gilbert, Arizona, United States · On-site
Primary City/State: Gilbert, Arizona Department Name: Med/Surg Float-Hosp Work Shift: Night Job Category: Clinical Care *$3,000 Sign on bonus for licensed CNA or LNA! You have a place in the health care industry. If you’…
Skills: Patient care, Vital signs monitoring, Medical terminology, Electronic medical records, Phlebotomy
Tucson, Arizona, United States · On-site
Primary City/State: Tucson, Arizona Department Name: BHS East DeEx-Hosp Work Shift: Day Job Category: Clinical Care Those who have joined the Banner mission come from all walks of life, united by the common goal: Make he…
Skills: Behavioral health, De-escalation, Patient safety monitoring, Crisis stabilization, Psychiatric assessments
Phoenix, Arizona, United States · On-site
Primary City/State: Phoenix, Arizona Department Name: Registration-Clinic Work Shift: Day Job Category: Revenue Cycle Great options and opportunities. We’re certified as a Great Place To Work® and are looking for profess…
Skills: Patient Registration, Insurance Verification, Customer Service, Financial Counseling, Data Entry
Surprise, Arizona, United States · On-site
Primary City/State: Surprise, Arizona Department Name: C/P-Fam Prac-Clinic Work Shift: Day Job Category: Clinical Care Great careers are built at Banner Health. We understand that talented health care professionals appre…
Skills: Phlebotomy, EKG, Vital signs monitoring, Patient care, Medical documentation
Gilbert, Arizona, United States · On-site
Primary City/State: Gilbert, Arizona Department Name: Med/Surg Float-Hosp Work Shift: Night Job Category: Clinical Care *$3,000 Sign on bonus for licensed CNA or LNA! You have a place in the health care industry. If you’…
Skills: Patient care, Vital signs monitoring, Medical terminology, Electronic medical records, Phlebotomy
Tucson, Arizona, United States · On-site
Primary City/State: Tucson, Arizona Department Name: Radiology-Diagnostic-Hosp Work Shift: Day Job Category: Clinical Care Innovation and highly trained staff. Our Medical Imaging team members play a critical role in ens…
Skills: Radiology, Diagnostic imaging, Staff supervision, Resource management, Clinical leadership
Phoenix, Arizona, United States · On-site
Primary City/State: Phoenix, Arizona Department Name: Work Shift: Day Job Category: Legal Banner Health believes leadership matters. We look for leaders who share our vision making health care easier, so life can be bett…
Skills: Legal counsel, Contract negotiation, Regulatory compliance, Healthcare law, Risk management
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The representative manages patient flow by handling registration, scheduling appointments, and verifying insurance coverage. They are also responsible for collecting patient payments, maintaining accurate financial records, and providing administrative support to the clinical team.
Candidates must have a high school diploma or GED and at least one year of experience in patient financial services or the insurance industry. Strong communication skills and proficiency in office software are required to manage multiple tasks in a fast-paced environment.
Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.
As a Customer Experience Rep you will be responsible for checking in and out patients, scheduling patients. Collecting monies owed, running eligibility and benefits to determine amounts due. Soft Skills: Characteristics sought based on team culture or work environment expectations. Communication, Teamwork, Problem solving, work ethic, attention to detail, adaptability, interpersonal skills
Location: 1432 S Dobson Rd, Suite 403, Mesa AZ 85202
Schedule: Mon-Friday 7:30am-4:00pm
POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.
CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.
7. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
8. Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.
9. Works independently under regular supervision and follows structured work routines. Works in a fast paced, multi-task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.
MINIMUM QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.
Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.
Work experience with the Company’s systems and processes is preferred. Previous cash collections experience is preferred.
Additional related education and/or experience preferred
Our organization supports a drug-free work environment.
Making health care easier, so life can be better.
Headquartered in Arizona, Banner Health is one of the largest nonprofit health care systems in the country. The system owns and operates 33 acute-care hospitals, Banner Health Network, Banner – University Medicine, academic and employed physician groups, long-term care centers, outpatient surgery centers and an array of other services; including Banner Urgent Care, family clinics, home care and hospice services, pharmacies and a nursing registry. Banner Health is in six states: Arizona, California, Colorado, Nebraska, Nevada and Wyoming.
Offices: 2901 N Central Ave., Phoenix, AZ 85012, US · 525 W. Brown Road, Mesa, AZ 85201, US · 7251 W. 4th St., Greeley, CO 80634, US · 1625 N Campbell Ave, Tucson, Arizona 85719, US · 1800 Spring Ridge Dr, Susanville, California 96130, US
Making health care easier, so life can be better.
Headquartered in Arizona, Banner Health is one of the largest nonprofit health care systems in the country. The system owns and operates 33 acute-care hospitals, Banner Health Network, Banner – University Medicine, academic and employed physician groups, long-term care centers, outpatient surgery centers and an array of other services; including Banner Urgent Care, family clinics, home care and hospice services, pharmacies and a nursing registry. Banner Health is in six states: Arizona, California, Colorado, Nebraska, Nevada and Wyoming.
Offices: 2901 N Central Ave., Phoenix, AZ 85012, US · 525 W. Brown Road, Mesa, AZ 85201, US · 7251 W. 4th St., Greeley, CO 80634, US · 1625 N Campbell Ave, Tucson, Arizona 85719, US · 1800 Spring Ridge Dr, Susanville, California 96130, US
