Berlin, Germany · On-site
Primary City/State: Gilbert, Arizona Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category: Revenue Cycle Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Re…
Skills: Patient Registration, Insurance Verification, Financial Counseling, Customer Service, Data Entry
Platte County, Nebraska, United States · On-site
Primary City/State: Wheatland, Wyoming Department Name: Med/Surg-Hosp Work Shift: Night Job Category: Nursing $20,000 Hire On Bonus and Relocation Assistance* Better Than Ever for Nurses. At Banner Health, we are more co…
Skills: Patient Assessment, Care Planning, Nursing Documentation, Patient Education, Clinical Evaluation
Sun City West, Arizona, United States · On-site
Primary City/State: Sun City West, Arizona Department Name: Thrpy-Acute-Hosp Work Shift: Day Job Category: Clinical Care You have a place in the health care industry. If you’re looking to leverage your abilities to make …
Skills: Patient Care, Clinical Competence, Treatment Protocol Implementation, Staff Training, Interpersonal Skills
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Amb Care-Hosp Work Shift: Day Job Category: Administrative Services Find your path in health care. Our team members make Banner Health a Great Place To Work®. Learn how …
Skills: Patient Scheduling, Insurance Verification, Pre-authorization, Medical Terminology, Pre-registration
Phoenix, Arizona, United States · On-site
Primary City/State: Phoenix, Arizona Department Name: Pharmacy-Hosp Work Shift: Day Job Category: Pharmacy Innovation and highly trained staff. Our Pharmacy team members play a critical role in ensuring the best care for…
Skills: Sterile Compounding, Hazardous Drug Management, Inventory Management, Automated Dispensing Technology, Quality Assurance
United States · On-site
Primary City/State: Tucson, Arizona Department Name: C/P-Radiation Oncology-Clin-NC Work Shift: Varied Job Category: Clinical Care Great options and opportunities. We’re certified as a Great Place To Work® and are lookin…
Skills: Quality Assurance, Radiation Therapy Support, Beam Data Gathering, Equipment Calibration, Technical Reporting
Chandler, Arizona, United States · On-site
Primary City/State: Phoenix, Arizona Department Name: Ahwatukee-Urg Care Work Shift: Varied Job Category: Administrative Services Great careers start with great training. The people of Banner Health are focused on delive…
Skills: Scheduling, Insurance Verification, Patient Registration, Medical Billing, Data Entry
Phoenix, Arizona, United States · On-site
Primary City/State: Phoenix, Arizona Department Name: Surg-Hosp Work Shift: Day Job Category: Clinical Care ** $10k sign-on bonus for experienced external CVOR Surgical Technicians! A rewarding career that fits your life…
Skills: Aseptic Technique, Surgical Instrumentation, Patient Care, Clinical Oversight, Onboarding Support
Phoenix, Arizona, United States · On-site
Primary City/State: Phoenix, Arizona Department Name: Orthopedic Surgery-BSMS Work Shift: Day Job Category: Administrative Services Great careers are built at Banner Health. We’re looking for the best and brightest to jo…
Skills: Surgical Scheduling, Medical Terminology, Patient Care, Charge Management, Medical Billing
Loveland, Colorado, United States · On-site
$43/hr–$72/hr
Primary City/State: Loveland, Colorado Department Name: Radiation Oncology Work Shift: Day Job Category: Clinical Care $20,000 Sign On Bonus Relocation Assistance Available! A rewarding career that fits your life. Those …
Skills: Radiation Therapy, Treatment Planning, Patient Assessment, Equipment Quality Control, Radiation Safety
Phoenix, Arizona, United States · On-site
Primary City/State: Phoenix, Arizona Department Name: Surg-Hosp Work Shift: Varied Job Category: Clinical Care The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health c…
Skills: Inventory Management, Medical Terminology, Aseptic Techniques, Patient Transport, Sterilization
Sun City, Arizona, United States · On-site
Primary City/State: Sun City, Arizona Department Name: 4N-Surgical Step Down Work Shift: Varied Job Category: Nursing up to a $15,000 Sign on Bonus! * Great careers start with great training. Nurses at Banner Health enjo…
Skills: Patient Assessment, Care Planning, Cardiovascular Care, Cardiothoracic Surgical Nursing, Acute Care
Glendale, Arizona, United States · On-site
Primary City/State: Glendale, Arizona Department Name: PCU-Medical ST4EW-Hosp Work Shift: Night Job Category: Nursing Banner Health believes leadership matters. We look for people who share our vision making health care …
Skills: Clinical Management, Patient Care Management, Budget Management, Staff Development, Quality Improvement
Gilbert, Arizona, United States · On-site
Primary City/State: Gilbert, Arizona Department Name: Support Services-Gilbert Work Shift: Day Job Category: Clinical Care Find your path in health care. We want to change the lives of those in our care – and the people …
Skills: Vital Signs, EKG, Phlebotomy, Medication Prior Authorization, Patient Care
Phoenix, Arizona, United States · On-site
Primary City/State: Phoenix, Arizona Department Name: Pharmacy-Hosp Work Shift: Night Job Category: Pharmacy Innovation and highly trained staff. Our Pharmacy team members play a critical role in ensuring the best care f…
Skills: Pharmaceutical Care, Medication Use Process, Clinical Pharmacy, Sterile Compounding, Non-sterile Compounding
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category: Nursing The academic medicine difference. At the center of Banner – University Medicine is patient care, resear…
Skills: Urology Nursing, Patient Triage, Medication Administration, Patient Assessment, Care Planning
Tucson, Arizona, United States · On-site
Primary City/State: Tucson, Arizona Department Name: Psychiatric General-Clinic Work Shift: Day Job Category: Clinical Care Health care is constantly changing, and at Banner Health, we are at the front of that change. We…
Skills: Case Management, Behavioral Health Assessment, Patient Advocacy, Service Planning, Crisis Coordination
Mesa, Arizona, United States · On-site
Primary City/State: Mesa, Arizona Department Name: Case Mgmt-Hosp Work Shift: Day Job Category: Clinical Care The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health ca…
Skills: Care Coordination, Discharge Planning, Clinical Assessment, Utilization Review, Interdisciplinary Collaboration
Gilbert, Arizona, United States · On-site
Primary City/State: Gilbert, Arizona Department Name: Radiology-Diagnostic-Hosp Work Shift: Day Job Category: Clinical Care Eligible for hire on incentive! Great careers are built at Banner Health. Our medical imaging an…
Skills: Radiographic Procedures, Patient Education, Image Analysis, Equipment Quality Control, Invasive Procedures
Phoenix, Arizona, United States · On-site
Primary City/State: Phoenix, Arizona Department Name: Security Special Ops Div-Corp Work Shift: Varied Job Category: Facilities, Environmental Services, and Culinary Great careers are built at Banner Health. There’s more…
Skills: De-escalation Techniques, Non-lethal Defensive Systems, Defensive Tactics, Critical Thinking, Incident Investigation
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Acts as the first point of contact for patients to manage administrative access to medical treatment, including registration and insurance verification. Responsible for generating patient estimates, collecting liabilities, and ensuring accurate data entry into electronic health records.
Requires a high school diploma or GED and at least two years of customer service experience. Candidates must be able to handle a fast-paced environment and may need a State of Arizona Fingerprint Clearance Card.
The Acute Patient Access Services Representative supports the MD Anderson Cancer Center. You will obtain and verify patient demographic and insurance information, verifying eligibility, generating patient estimates based on benefits & services provided, entering data into ms4 and obtaining signatures on consent forms. This includes collecting money due and you must be comfortable having these conversations. This position is goal oriented and metrics measured include Accuracy, Productivity (# of patients registered in an hour) and point of service collections. We are a high-volume facility, and this is a very fast paced environment, and you will be on your feet all day. A strong sense of urgency, ability to prioritize and handle multiple tasks at once, along with excellent follow through skills are required. Must have at least 2 yrs of Customer Service experience. Experience in Healthcare a plus!
As a valued and respected Banner Health Per Diem team member, you will enjoy:
As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at https://youtu.be/Pu3VR3tGlw0
This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.
1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third-party payors.
High school diploma/GED is required.
Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.
Employees working at Banner Behavioral Health Hospital or the Whole Health Clinic must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. Employees working at Banner MD Anderson on the Banner University Medical Center Phoenix campus must possess a State of Arizona Department of Public Safety Level One Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. This is a requirement of the Whole Family Counseling Program held at this specific facility.
Associate’s degree in Business Management is preferred.
CHAA certification is preferred.
Previous patient access and/or cash collections experience is preferred. Work experience with the Company’s systems and processes is preferred.
Additional related education and/or experience preferred.
Our organization supports a drug-free work environment.
Making health care easier, so life can be better.
Headquartered in Arizona, Banner Health is one of the largest nonprofit health care systems in the country. The system owns and operates 33 acute-care hospitals, Banner Health Network, Banner – University Medicine, academic and employed physician groups, long-term care centers, outpatient surgery centers and an array of other services; including Banner Urgent Care, family clinics, home care and hospice services, pharmacies and a nursing registry. Banner Health is in six states: Arizona, California, Colorado, Nebraska, Nevada and Wyoming.
Offices: 2901 N Central Ave., Phoenix, AZ 85012, US · 525 W. Brown Road, Mesa, AZ 85201, US · 7251 W. 4th St., Greeley, CO 80634, US · 1625 N Campbell Ave, Tucson, Arizona 85719, US · 1800 Spring Ridge Dr, Susanville, California 96130, US
Making health care easier, so life can be better.
Headquartered in Arizona, Banner Health is one of the largest nonprofit health care systems in the country. The system owns and operates 33 acute-care hospitals, Banner Health Network, Banner – University Medicine, academic and employed physician groups, long-term care centers, outpatient surgery centers and an array of other services; including Banner Urgent Care, family clinics, home care and hospice services, pharmacies and a nursing registry. Banner Health is in six states: Arizona, California, Colorado, Nebraska, Nevada and Wyoming.
Offices: 2901 N Central Ave., Phoenix, AZ 85012, US · 525 W. Brown Road, Mesa, AZ 85201, US · 7251 W. 4th St., Greeley, CO 80634, US · 1625 N Campbell Ave, Tucson, Arizona 85719, US · 1800 Spring Ridge Dr, Susanville, California 96130, US
