Build Your Career with Ashley Furniture- Where Innovation Meets Comfort Who We Are: At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings…
Skills: Training Delivery, Onboarding, Content Maintenance, Coaching, Process Improvement
Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand. Our dedication to quality, style, and affordability has solidifie…
For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by opening more stores to meet…
Rutherford County, Tennessee, United States · On-site
Entry level
Join the Ashley Family - We Hire for Attitude, Train for Skill Join the Ashley Family as a Retail Warehouse Associate and help bring quality furniture to millions of homes across America. This role offers opportunities t…
Join the Ashley Family - We Hire for Attitude, Train for Skill Build your career with Ashley Furniture and blaze your own path on our Manufacturing Maintenance team as an HVAC Technician. We're committed to investing in …
Skills: HVAC Installation, HVAC Repair, Industrial Electrical Systems, Refrigerant Handling, Power Distribution
Who We Are At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We&r…
Skills: Sourcing, Talent Pool Management, Candidate Screening, Interviewing, Offer Negotiation
Join the Ashley Family - We Hire for Attitude, Train for Skill Build your career with Ashley Furniture and blaze your own path on our Manufacturing Maintenance team as a Degreed Electro-Mechanical Technician. We're commi…
Skills: Electromechanical Troubleshooting, PLC Programming, CNC Equipment Repair, Motor Controls, Three-Phase Power
Build Your Career with Ashley Furniture- Where Innovation Meets Comfort Who We Are: At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings…
Skills: Distribution Center Operations, P&L Management, KPI Monitoring, Supply Chain Management, Workforce Planning
Build Your Career with Ashley Furniture- Where Innovation Meets Comfort Who We Are: At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings…
Retail Distribution Center Driver Lead-Nashville TN
Nashville, Tennessee, United States · On-site
Mid level
Furniture Home Delivery Driver For over 75 years, Ashley Furniture has been the largest home furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach…
Skills: Box Truck Driving, Home Delivery, Customer Service, Team Leadership, Loading And Unloading
Davie County, North Carolina, United States · On-site
$19/hr–$22/hr
Mid level
Build Your Career with Ashley Furniture- Where Innovation Meets Comfort Who We Are: At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings…
Saint Louis County, Missouri, United States · On-site
Entry level
Join the Ashley Family - We Hire for Attitude, Train for Skill Join the Ashley Family as an In-Home Furniture Repair Technician and help bring quality furniture to millions of homes across America. This role offers oppor…
Skills: Furniture Repair, Upholstery, Leather Repair, Wood Refinishing, Color Matching
In-Home Furniture Repair Technician (Romeoville, IL)
Romeoville, Illinois, United States · On-site
Entry level
Join the Ashley Family - We Hire for Attitude, Train for Skill Join the Ashley Family as an In-Home Furniture Repair Technician and help bring quality furniture to millions of homes across America. This role offers oppor…
Skills: Furniture Repair, Upholstery, Leather Repair, Wood Refinishing, Color Matching
Join the Ashley Family - We Hire for Attitude, Train for Skill Join the Ashley Family as an In-Home Furniture Repair Technician and help bring quality furniture to millions of homes across America. This role offers oppor…
Skills: Furniture Repair, Upholstery, Leather Repair, Wood Refinishing, Color Matching
Join the Ashley Family - We Hire for Attitude, Train for Skill Join the Ashley Family as an In-Home Furniture Repair Technician and help bring quality furniture to millions of homes across America. This role offers oppor…
Skills: Furniture Repair, Upholstery, Leather Repair, Wood Refinishing, Color Matching
Join the Ashley Family - We Hire for Attitude, Train for Skill Join the Ashley Family as an In-Home Furniture Repair Technician and help bring quality furniture to millions of homes across America. This role offers oppor…
Skills: Furniture Repair, Upholstery, Leather Repair, Wood Refinishing, Color Matching
Join the Ashley Family - We Hire for Attitude, Train for Skill Join the Ashley Family as an In-Home Furniture Repair Technician and help bring quality furniture to millions of homes across America. This role offers oppor…
Skills: Furniture Repair, Upholstery, Leather Repair, Wood Refinishing, Color Matching
Summary The Retail Inventory Auditor is responsible for supporting the Supervisor Retail Inventory Control in managing and controlling corporate inventory assets. This includes completing timely audits, reports, and docu…
Skills: Inventory Auditing, Inventory Management, RF Scan Equipment, Root Cause Analysis, Data Analysis
Summary The Retail Inventory Auditor is responsible for supporting the Supervisor Retail Inventory Control in managing and controlling corporate inventory assets. This includes completing timely audits, reports, and docu…
Skills: Inventory Auditing, Inventory Management, RF Scan Equipment, Root Cause Analysis, Data Analysis
Build A Career with Ashley! Who We Are At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furnit…
Skills: Spanish Interpretation, Human Resources, Manufacturing Operations, Standard Operating Procedures
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Full-time
professional certificate
Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Paid Time Off, Employee Discount
Posted 42d ago
~40 hrs/week
Responsibilities
The specialist facilitates training and onboarding for Customer Success and Retail teams while maintaining learning materials and SOPs. They also identify workflow inefficiencies and partner with stakeholders to implement process improvements.
Requirements
Requires 1-3 years of experience in customer service, training, or process improvement with demonstrated skills in facilitating group presentations. Preferred qualifications include experience with LMS tools, instructional design, and professional certifications like CPTD or ATD.
Full job description
Build Your Career with Ashley Furniture- Where Innovation Meets Comfort
Who We Are:
At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.
If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.
If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.
Position Overview
The Customer Success Learning & Development Specialist supports Customer Success and Retail teams through comprehensive training delivery, onboarding support, content maintenance, coaching, and process improvement initiatives. This role serves as a critical resource for employee development and operational knowledge, ensuring teams have the tools and training needed to deliver exceptional customer experiences.
Key Responsibilities
Training & Development
Facilitate and deliver training programs for Customer Success and Retail teams
Maintain and update learning materials, SOPs, and process documentation to ensure accuracy and relevance
Support employee development through ongoing coaching and performance support
Track training completion, learner progress, and adoption of new processes using operational KPIs
Serve as a subject matter expert resource for process and operational knowledge
Onboarding & Support
Design and deliver onboarding experiences for new Customer Success and Retail team members
Provide post-training support to help employees apply knowledge and build confidence
Conduct check-ins and follow-up coaching to ensure successful knowledge transfer
Content Management
Create, update, and maintain training materials, job aids, videos, and reference documents
Ensure content accuracy through collaboration with operations, quality, and leadership teams
Organize and manage training content in LMS platforms and knowledge management systems
Process Improvement
Identify workflow inefficiencies and support implementation of process improvements and best practices
Recommend updates to training materials, SOPs, workflows, and operational processes to improve employee performance and customer experience
Partner with stakeholders to ensure successful rollout of process updates and changes
Cross-Functional Partnership
Partner with operations, quality, leadership, and support teams to ensure training content accuracy
Collaborate on successful rollout of process updates and system changes
Provide facilitation, feedback, and ongoing support to help employees build knowledge and confidence
Required Qualifications
Equivalent combination of education and relevant work experience will be considered
1-3 years of experience in customer service, training, onboarding, content support, or process improvement environments
Experience creating and maintaining training content and documentation
Demonstrated experience facilitating training or presenting to groups
Additional Qualifications (Preferred)
Experience with LMS platforms, content management tools, and video creation tools
Proficiency with CRM systems and knowledge base systems
Background in instructional design or adult learning principles
Certification in training delivery or instructional design (e.g., CPTD, ATD certificates)
Strong Microsoft Office skills, particularly PowerPoint and Word
Experience in retail or customer success environments
Familiarity with change management principles and practices
Previous coaching or mentoring experience
Work Environment:
This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.
Benefits We Offer:
Health, Dental, Vision, Employee Assistance Program
Paid Time Off; increases with years of service
Generous Employee Discount on home furnishings
Professional Development Opportunities
Tuition Assistance
Ashley Wellness Centers (location specific)
401(k) and Profit Sharing
Life Insurance
Our Core Values:
Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
(Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.
Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:
We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.
Notice to Search Firms:We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.
* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.
Related keywords
LMSCRMSOPInstructional DesignAdult Learning PrinciplesCPTDATDChange ManagementCustomer SuccessRetailKnowledge BaseKPIsOnboardingContent ManagementProfessional Development
We are the largest advanced manufacturer of furniture
Industry
Furniture and Home Furnishings Manufacturing
Company size
10,001+ employees
Headquarters
Arcadia, WI
LinkedIn followers
152,761
Ashley Furniture Industries, LLC. (Ashley) is the largest furniture manufacturer in the United States and one of the largest in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 155 countries. From design through fulfillment, Ashley continuously strives to provide our customer with the best values, selection and service in the furniture industry.
We are passionate about every piece of furniture we build, from the finest detail to the largest idea. From the moment we conceive a design, to the point that our furniture is produced in our world-class advanced manufacturing operations, and ultimately packaged, delivered and accepted into the home -– we aim for complete satisfaction.
Our Vision and Mission:
We want to be the Best Home Furnishings Company
Improve Quality
Reduce Cost
Do More Business
Be Profitable
Stay in Business
Offices: One Ashley Way, Arcadia, WI 54612, US · 333 Ashley Furniture Way, Advance, North Carolina 27006, US · 447 Highway 346, Ecru, Mississippi 38841, US · 45 Ashley Way, Leesport, Pennsylvania 19533, US · 4000 E Scyene Rd, Mesquite, Texas 75181, US
We are the largest advanced manufacturer of furniture
Industry
Furniture and Home Furnishings Manufacturing
Company size
10,001+ employees
Headquarters
Arcadia, WI
LinkedIn followers
152,761
Ashley Furniture Industries, LLC. (Ashley) is the largest furniture manufacturer in the United States and one of the largest in the world. Established in 1945, Ashley offers one of the industry’s broadest product assortments to retail partners in 155 countries. From design through fulfillment, Ashley continuously strives to provide our customer with the best values, selection and service in the furniture industry.
We are passionate about every piece of furniture we build, from the finest detail to the largest idea. From the moment we conceive a design, to the point that our furniture is produced in our world-class advanced manufacturing operations, and ultimately packaged, delivered and accepted into the home -– we aim for complete satisfaction.
Our Vision and Mission:
We want to be the Best Home Furnishings Company
Improve Quality
Reduce Cost
Do More Business
Be Profitable
Stay in Business
Offices: One Ashley Way, Arcadia, WI 54612, US · 333 Ashley Furniture Way, Advance, North Carolina 27006, US · 447 Highway 346, Ecru, Mississippi 38841, US · 45 Ashley Way, Leesport, Pennsylvania 19533, US · 4000 E Scyene Rd, Mesquite, Texas 75181, US