Asheville, North Carolina, United States · On-site
$26/hr–$29/hr
Mid level$50K raised
Asheville Area Habitat for Humanity’s DEI Commitment affirms housing as a human right and homeownership as a foundation for generational wealth and social mobility. We also acknowledge that “bringing people together” is …
Skills: Public Speaking, Time Management, Curriculum Development, Budgeting, Interpersonal Communication
Asheville, North Carolina, United States · On-site
Entry level$50K raised
Asheville Area Habitat for Humanity’s DEI Commitment affirms housing as a human right and homeownership as a foundation for generational wealth and social mobility. We also acknowledge that “bringing people together” is …
Skills: Customer Service, Inventory Processing, Cashiering, Heavy Lifting, Teamwork
Asheville, North Carolina, United States · On-site
$21/hr–$22/hr
Entry level$50K raised
Asheville Area Habitat for Humanity’s DEI Commitment affirms housing as a human right and homeownership as a foundation for generational wealth and social mobility. We also acknowledge that “bringing people together” is …
Skills: Basic Accounting, Attention To Detail, Microsoft Office, Data Entry, Organizational Skills
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$26/hr–$29/hr
Full-time
bachelor degree, professional certificate
Posted 6d ago
Apply by Oct 19
~40 hrs/week
Responsibilities
The Homeownership Counselor leads the Homeowner Education and Counseling program, serving as the primary contact for pre-purchase matters and sweat equity. They are responsible for administering HUD-aligned homebuyer education, managing orientations, and coordinating closing requirements.
Requirements
Requires a bachelor's degree with 2 years of relevant experience or 5 years of experience without a degree. HUD Certification and bilingual skills are preferred, along with strong public speaking and communication abilities.
Full job description
Asheville Area Habitat for Humanity’s DEI Commitment affirms housing as a human right and homeownership as a foundation for generational wealth and social mobility. We also acknowledge that “bringing people together” is central to our mission. People with diverse perspectives, experiences, and backgrounds are critical to our success. Join our team and help us further our mission of building homes, communities, and hope.
Reporting to the Homeowner Services Director, the Homeownership Counselor is responsible for leading AAHH’s Homeowner Education and Counseling program and serves as the main point of contact for pre-purchase matters relating to sweat equity, estate plans, and homebuyer preparation.
To be successful in this position, the applicant must have excellent verbal and written communication skills, advanced public speaking ability, and strong time management skills.
ESSENTIAL FUNCTIONS:
Administer and improve AAHH homebuyer education program for both in-person, and online instruction, with an emphasis on HUD homebuyer education priorities, AAHH’s mortgage structure, participation guidelines, homeowners’ associations, budgeting, basic home maintenance, and the principals of successful homeownership, as they relate to traditional homebuyers, and AAHH’s new homeownership, AIP, and home repair programs.
As lead instructor, create an engaging learning environment that promotes lively conversations and active participation from all, including non-English speaking homebuyers. Update and maintain class materials, workbooks, sign in sheets, surveys and class certificates Recruit volunteer guest speakers and commit to the ongoing search and implementation of new content and fresh ideas.
Construct and implement subject matter tests to ensure 95% rate of comprehension. Track outcomes and adjust teaching strategies as needed.
In coordination with AAHH’s communications team, create content for new homeowner education page on Asheville Habitat website, including generating video content for basic home maintenance, frequently asked questions, and online course content.
Oversee timely orientation of board-approved homebuyers. Continually update acceptance agreement, contracts, and supplemental material.
Serve as staff liaison, schedule and support homebuyers-in-process during speaking engagements, sponsorship interactions and special events.
Promote program through outreach and events.
Establish, track, and report program participant’s sweat equity hours; address missed benchmarks in accordance with AAHH Willingness to Partner policy.
Assist in answering commonly asked questions about AAHH programs and processes, accept applications and supporting documentation as needed
Collect and share inspirational stories and photos of homebuyers in process.
Oversee timely ordering, accuracy and distribution of appraisals, and coordinate completion of estate plans for AAHH homebuyers, prior to closing.
Issue 75/60/30 day closing notices and track multi-department readiness for timely closings.
Serve as initial point person for warranty related issues, and send written referrals to construction services team.
Identify and schedule homebuyers in process to serve as guest speakers for special events.
Serve as HOS liaison at events.
Perform other duties as assigned.
QUALIFICATIONS:
Commitment to the mission and values of AAHH
At least 2 years relevant work experience, with a bachelor’s degree in related field; including but not limited to Education, Sociology, Business OR 5-years relevant experience with no formal degree. HUD Certification preferred but not required
Highly developed oral and written communication skills. Bilingual preferred
Advanced public speaking, emotional intelligence, adaptability, time management, prioritization, and problem-solving abilities
Effective interpersonal skills with the ability to convey complex information to a diverse group of people with limited English proficiency, and various levels of education
Ability to obtain HUD education and counseling certificate
Computer literate, proficient with cloud technology, presentation software, electronic communications, calendars, and spreadsheets
Awareness of poverty related challenges
WORK ENVIRONMENT AND PHYSICAL DEMANDS: Work is performed primarily in a professional office environment. Work may occasionally occur at Habitat construction sites or in the ReStore where conditions can include inclement weather, heat and humidity, high noise levels and navigating rough terrain.
Essential functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
Must be able to travel to meetings and events and communicate appropriately with stakeholders. Must be able to work Monday evenings until 8pm and Tuesday through Friday until 5pm. Special events may require some evenings and weekends.
Asheville Area Habitat for Humanity is an Equal Opportunity Employer, Living Wage Certified, Family Forward Certified, Breastfeeding Friendly Employer and a Drug-Free Workplace. We are committed to providing a safe workspace for all staff and volunteers. All candidates who have received an offer of employment will undergo testing for commonly abused controlled substances, a sex offender screening, and criminal background check. Criminal background is reviewed on a case-by-case basis considering the severity, timeframe of the offense, and applicability to the responsibilities of the open position. If you require accommodation due to a disability to complete this application OR you are experiencing issues submitting your application, please email [email protected].
People in our community and all over the world partner with Habitat for Humanity to build or improve a place they can call home. Habitat homeowners help build their own homes, alongside volunteers, and pay an affordable monthly mortgage.
Founded in 1983 as first Habitat affiliate in North Carolina, Asheville Area Habitat for Humanity (AAHH) has helped more than 1,600 adults and children achieve strength, stability and self-reliance on the foundation on stable housing.
We believe that everyone deserves a decent place to live, and everyone can do something today to make that possible for another family.
Offices: 33 Meadow Road, Asheville, NC 28803, US · 31 Meadow Rd., Asheville, North Carolina 28803, US · 61 Weaver Blvd, Weaverville, North Carolina 28787, US
Affordable HomeownershipAffordable Home RepairRetail Storeand Thrift StoreRetail
People in our community and all over the world partner with Habitat for Humanity to build or improve a place they can call home. Habitat homeowners help build their own homes, alongside volunteers, and pay an affordable monthly mortgage.
Founded in 1983 as first Habitat affiliate in North Carolina, Asheville Area Habitat for Humanity (AAHH) has helped more than 1,600 adults and children achieve strength, stability and self-reliance on the foundation on stable housing.
We believe that everyone deserves a decent place to live, and everyone can do something today to make that possible for another family.
Offices: 33 Meadow Road, Asheville, NC 28803, US · 31 Meadow Rd., Asheville, North Carolina 28803, US · 61 Weaver Blvd, Weaverville, North Carolina 28787, US
Affordable HomeownershipAffordable Home RepairRetail Storeand Thrift StoreRetail
