Berlin, Germany · On-site
$48k–$70k/yr
<p>ARC Intelligence is building the AI-native Finance OS for modern mid-market corporations.</p> <p>We help finance teams manage planning, forecasting, reporting, consolidation, and performance management across complex …
Skills: Technical Onboarding, Implementation Consulting, ERP Integration, API Management, JSON
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead technical onboarding and implementation for customers while serving as a trusted advisor for finance leaders. Configure customer environments, manage ERP integrations, and translate customer requirements into product improvements for the engineering team.
Requires 2-6 years of experience in Technical Customer Success or Solutions Engineering with a strong background in B2B SaaS and native German proficiency. Candidates must be comfortable with APIs, JSON, and ERP systems, possessing an entrepreneurial mindset for an early-stage startup.
ARC Intelligence is building the AI-native Finance OS for modern mid-market corporations.
We help finance teams manage planning, forecasting, reporting, consolidation, and performance management across complex corporate structures through a single intelligent platform. By combining financial data, operational workflows, and AI, we enable organizations to automate processes, increase transparency, and make faster, better decisions.
Our vision is to become the AI-native ERP system for process-heavy corporations. We are starting with finance and building toward a future where AI-powered software automates enterprise workflows.
What You'll Do
Lead technical onboarding and implementation for customers.
Become a trusted advisor for finance leaders and operational teams.
Configure customer environments and support ERP, accounting, and financial system integrations.
Work closely with Engineering to troubleshoot technical issues and prioritize product improvements.
Build implementation playbooks, onboarding guides, and technical documentation.
Analyze customer usage and proactively drive adoption.
Translate customer requirements into product feedback for Product and Engineering.
Conduct customer training sessions and executive business reviews.
Support proof-of-concepts and technical product demonstrations alongside the GTM team.
Build scalable customer success processes as the company grows.
Experience
German native is a must
2–6 years in Technical Customer Success, Solutions Engineering, Implementation Consulting, Technical Account Management, or Solution Architecture.
Experience with B2B SaaS products.
Experience working with enterprise or mid-market customers.
Background in fintech, ERP, finance software, AI, or data platforms is highly desirable.
Technical Skills
Comfortable working with APIs, integrations, and JSON.
Experience troubleshooting technical implementations.
Understanding of ERP or accounting systems (SAP, Microsoft Dynamics, Business Central, Oracle NetSuite, DATEV, etc.).
Basic SQL knowledge is a plus.
Familiarity with AI-powered software and modern SaaS architectures.
Ability to communicate technical concepts to non-technical stakeholders.
Mindset
Customer-obsessed and highly proactive.
Strong analytical and problem-solving skills.
Comfortable working in ambiguity within an early-stage startup.
Excellent communication skills in English (German is a strong plus).
Entrepreneurial mindset with a desire to build rather than maintain.
Join an early-stage AI startup defining the future of enterprise finance.
High ownership from day one with direct collaboration alongside the founders.
Shape the Customer Success organization and influence product direction.
Competitive compensation and meaningful equity.
Cool office in Berlin.
Modern AI-first technology stack.
Opportunity to work with cutting-edge enterprise AI products and international customers.
Clear career progression into Customer Success Leadership, Solutions Engineering, or Product.
AI-native Finance OS for Multi-Entity CFO Teams & PEs
From Berlin, Germany, we build AI-powered software that streamlines the work of multi-entity CFO teams and PEs worldwide — so they can speed up month-end close and explain performance in near real-time.
Offices: Rodenbergstraße 23, Berlin, Berlin 10439, DE
AI-native Finance OS for Multi-Entity CFO Teams & PEs
From Berlin, Germany, we build AI-powered software that streamlines the work of multi-entity CFO teams and PEs worldwide — so they can speed up month-end close and explain performance in near real-time.
Offices: Rodenbergstraße 23, Berlin, Berlin 10439, DE
