Taguig, Metro Manila, Philippines · Remote OK
Position Title: Customer Experience Application Consultant Location: Virtual, Philippines Employment Type: Full-Time Onsite, Remote or Hybrid: Remote Department: Customer Experience: Technology Services Hiring Manager: S…
Skills: Software implementation, Technical support, Troubleshooting, Customer requirements analysis, Database structures
Taguig, Metro Manila, Philippines • Remote OK
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The consultant provides expert support and configuration services for the Aprimo platform to ensure customer success and system functionality. They collaborate with internal teams to troubleshoot issues, implement setup changes, and maintain marketing systems through proactive monitoring.
Candidates must have 3 to 5 years of professional experience in software implementation, training, and support. A degree from an accredited university or equivalent experience is required, along with strong analytical and customer-facing skills.
Position Title: Customer Experience Application Consultant
Location: Virtual, Philippines
Employment Type: Full-Time
Onsite, Remote or Hybrid: Remote
Department: Customer Experience: Technology Services
Hiring Manager: Services Delivery Manager
Travel: Minimal (Up to 5%)
COMPANY SUMMARY:
Here at Aprimo, our mission is to empower the marketing organizations of today to build the brands of tomorrow. Aprimo is a pioneer of the marketing resource and digital asset management space, and we deliver an innovative, industry-leading SaaS solution that changes the way companies like AT&T, National Park Foundation, Laborie, and Bank of America work, create, collaborate, and learn in order to deliver exceptional brand experiences at scale.
Aprimo helps enterprises unleash the power of their content by providing a marketing automation software and digital asset management software that manages the behind-the-scenes activities involved in marketing. Our product allows companies to manage content planning, creation and distribution all in one place, store content and media in a shared repository, and receive in-depth insights into how content performs.
Founded in 1998, Aprimo has five offices internationally, including Chicago headquarters, and offers a flexible work-from-home/remote-work policy.
Named a Leader in Digital Asset Management (DAM) and Marketing Resource Management by Forrester and winner of the 2021 Tech Cares Award for our work with Aprimo HELPS, we build on the power of our people to make an impact both in our industry and in our communities.
POSITION SUMMARY:
Aprimo’s Customer Experience Application Consultant provides customers with our highest levels of system support and services so that customers can make best use of our platform. Our Customer Experience Application Consultant provides unmatched knowledge and assistance to help operate, administer, and manage our customer’s Aprimo platform. The role also helps to keep customers’ marketing systems fully functional and up-to-date with regular, proactive monitoring, health checks, and routine maintenance.
On a day-to-day basis, the Customer Experience Application Consultant will serve as a subject matter and product expert of the Aprimo software to provide an essential support service. Team members in this role collaborate directly with Implementation Leads, Project Leads and Customer Success Manager and are expected to exercise sound judgment within defined best practices while engaging with the highest levels of professionalism and integrity.
WHAT YOU WILL BE RESPONSIBLE FOR:
CANDIDATE QUALIFICATIONS & WHY YOU’RE A GREAT FIT FOR THE ROLE:
APRIMO CULTURE & WHY YOU’LL LOVE WORKING HERE:
PHYSICAL REQUIREMENTS:
EEO STATEMENT:
Aprimo provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identification, national origin, age, disability or genetics. In addition to federal law requirements, Aprimo complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ADA STATEMENT:
Aprimo is required to make a reasonable accommodation to the known disability of a qualified applicant or employee if it would not impose an "undue hardship" on the operation of the employer's business. Undue hardship is defined as an action requiring significant difficulty or expense when considered in light of factors such as an employer's size, financial resources and the nature and structure of its operation.
The #1 Digital Asset Management & Content Operations Platform
Aprimo's agentic content operations platform enables organizations to govern, automate, and scale content across the AI-powered enterprise. Recognized as a leading vendor for innovation in agentic Digital Asset Management, Aprimo delivers a future-proof approach to content strategy, asset management, collaboration, personalization, and delivery. With intelligence built into the content lifecycle, Aprimo helps teams improve efficiency, maintain brand and compliance standards, and deliver more relevant content experiences at scale.
Offices: 230 W. Monroe Street Suite #1200, Chicago, Illinois 60606, US
The #1 Digital Asset Management & Content Operations Platform
Aprimo's agentic content operations platform enables organizations to govern, automate, and scale content across the AI-powered enterprise. Recognized as a leading vendor for innovation in agentic Digital Asset Management, Aprimo delivers a future-proof approach to content strategy, asset management, collaboration, personalization, and delivery. With intelligence built into the content lifecycle, Aprimo helps teams improve efficiency, maintain brand and compliance standards, and deliver more relevant content experiences at scale.
Offices: 230 W. Monroe Street Suite #1200, Chicago, Illinois 60606, US
