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$3k/mo
Full-time
professional certificate
Individual Training And Onboarding, Professional And Personal Development, Market-aligned Salary, Innovative Company Culture
Posted 22d ago
~40 hrs/week
Responsibilities
Handle technical and application-related inquiries via email, CRM, and chat while collaborating with global sales and service networks. Responsibilities include conducting training workshops, creating service documentation, and performing technical repairs.
Requirements
Requires a completed technical or scientific education (e.g., HTL) and strong English language skills. Candidates should possess a customer-oriented mindset, technical understanding, and a willingness to travel up to 5%.
Full job description
Company Description
Our high-quality and reliable products stand for precision and quality. However, technical issues may occasionally arise. As a 2nd-Level Support Representative, you ensure that our global teams are supported quickly and effectively, enabling smooth operations to resume. This varied and challenging role offers regular success stories, allows you to engage with different cultures, and helps you refine your technical English skills.
Job Description
Competently handle technical and application-related inquiries via email, CRM and chat
Collaborate closely with our global sales and service network
Plan, conduct, and follow up on training sessions and workshops for service technicians
Create and review service documentation with care and precision
Perform repairs at our facility and occasionally on-site with customers
Qualifications
Completed technical or scientific education (e.g. HTL)
Customer- and service-oriented mindset, ideally with experience in customer service
Excellent organizational and communication skills
Team spirit and a collaborative, constructive approach
A sense of responsibility and assertiveness
Manual dexterity and technical understanding
Strong English skills (spoken and written)
Flexibility and willingness to travel (up to 5%)
Additional Information
A reliable and long-term workplace in our expanding and international high-tech company
An innovative company culture that promotes technical excellence guaranteeing us the position of a technological leader in the global market
A value-oriented working environment that fosters friendly, supportive cooperation between colleagues and, at the same time, provides room for involvement, dedication and individual responsibility
Individual training and onboarding
Work Outside Office (occasion-related possibility to work outside the office)
Professional and personal development
We offer a fair and market-aligned salary based on the collective agreement for employees in the metal trade – adjusted to the regional conditions of the Styrian labor market. The minimum gross monthly salary for this position is € 3.000 (based on full-time employment). What truly counts for us are your personality, your skills, and the experience you bring. That’s why we take the time to determine your actual gross salary individually and are happy to offer a higher pay in recognition of your qualifications.
We do not accept applications via personnel service providers or recruitment agencies and ask all interested parties to submit their documents directly via our career site.
Applications via personnel service providers will not be processed. As a matter of principle, we also do not hire temporary workers, but build on long-term, direct employment relationships.
Anton Paar GmbH, founded in 1922 as a one-man locksmith‘s workshop, today is a globally active high-tech company headquartered in Graz, Austria with 40 sales and service subsidiaries worldwide. The company currently counts 4,500 employees. Anton Paar develops and produces high-precision laboratory instruments as well as process measurement technology and provides custom-tailored automation and robotics solutions.
A love of research and high quality standards have made Anton Paar a world market leader in the fields of density measurement, the determination of dissolved CO2, rheometry, material characterization and the production of complex high-precision parts, e.g. for medicinal prostheses. Innovation is essential: About 14.5 % of the company’s annual turnover is invested in Research & Development.
Anton Paar provides solutions to industries in over 110 countries. Customers include, among others, the world’s largest soft drink producers, all major breweries, Formula 1, the chemical and pharmaceutical industry and food producers, including chocolate manufacturers.
Anton Paar GmbH is owned by the Santner Foundation, which is exclusively and directly aimed at charitable causes.
Legal notice: https://www.anton-paar.com/corp-en/legal-notice/
Offices: Anton-Paar-Straße 20, Graz, Styria 8054, AT · Hattalova 12/A, Bratislava, 831 03, SK · 950 Capability Green, Luton, England LU1 3LU, GB · 10215 Timber Ridge Drive, Ashland, VA 23005, US · 8 avenue de l'Atlantique, ZA Courtaboeuf, LES ULIS, Essone 91940, FR
Density and concentration measurementMaterial characterizationRheometry and tribometryRefractometry und polarimetryViscometryTest equipment petroleum propertiesAnalytical and synthetic chemistryMetal processing and electronic assembliesLaboratory InstrumentationProcess Instrumentation
Anton Paar GmbH, founded in 1922 as a one-man locksmith‘s workshop, today is a globally active high-tech company headquartered in Graz, Austria with 40 sales and service subsidiaries worldwide. The company currently counts 4,500 employees. Anton Paar develops and produces high-precision laboratory instruments as well as process measurement technology and provides custom-tailored automation and robotics solutions.
A love of research and high quality standards have made Anton Paar a world market leader in the fields of density measurement, the determination of dissolved CO2, rheometry, material characterization and the production of complex high-precision parts, e.g. for medicinal prostheses. Innovation is essential: About 14.5 % of the company’s annual turnover is invested in Research & Development.
Anton Paar provides solutions to industries in over 110 countries. Customers include, among others, the world’s largest soft drink producers, all major breweries, Formula 1, the chemical and pharmaceutical industry and food producers, including chocolate manufacturers.
Anton Paar GmbH is owned by the Santner Foundation, which is exclusively and directly aimed at charitable causes.
Legal notice: https://www.anton-paar.com/corp-en/legal-notice/
Offices: Anton-Paar-Straße 20, Graz, Styria 8054, AT · Hattalova 12/A, Bratislava, 831 03, SK · 950 Capability Green, Luton, England LU1 3LU, GB · 10215 Timber Ridge Drive, Ashland, VA 23005, US · 8 avenue de l'Atlantique, ZA Courtaboeuf, LES ULIS, Essone 91940, FR
Density and concentration measurementMaterial characterizationRheometry and tribometryRefractometry und polarimetryViscometryTest equipment petroleum propertiesAnalytical and synthetic chemistryMetal processing and electronic assembliesLaboratory InstrumentationProcess Instrumentation