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Customer Service Representative

Vaughan, Ontario, Canada · On-site

$48k–$50k/yr

Mid level

Anatolia Tile & Stone is a leading importer and distributor of ceramic and stone tile and is a major supplier to some of the largest distributors throughout the United States and Canada. Based in Toronto, Anatolia Tile &…

Skills: Customer Service, Order Entry, Logistics Coordination, Account Management, Data Entry

Anatolia logo

Customer Service Representative

Anatolia

Vaughan, Ontario, Canada • On-site

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Mid level

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  • $48k–$50k/yr
  • Full-time
  • high school
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

The role involves managing major customer accounts across North America, focusing on accurate order entry and logistics coordination. The representative is responsible for resolving customer complaints and providing detailed product and pricing information.

Requirements

Candidates must have a high school diploma and 1-3 years of experience in customer service and order entry. Experience in logistics or the building materials and construction industry is considered an asset.

Full job description

Anatolia Tile & Stone is a leading importer and distributor of ceramic and stone tile and is a major supplier to some of the largest distributors throughout the United States and Canada. Based in Toronto, Anatolia Tile & Stone is a privately owned 100% Canadian corporation that is growing rapidly. Currently we are looking for an eager, motivated Customer Service Representative to join our growing team.

Position Summary
The Customer Service Representative is responsible for the servicing of major accounts including the creation, management, and coordination of all order entry and logistics activities, including providing product information to potential and established customers.

Duties & Responsibilities
  • Manage customer accounts across North America from time of order to successful delivery of our products
  • Ensuring all orders are entered into our system in a timely and accurate fashion for processing
  • Responding to customer enquiries, and ensuring a high level of customer service for both internal and externals customers is provided via telephone, fax, and email
  • Taking ownership for customer satisfaction and striving for excellence by achieving/exceeding expectations
  • Investigating and solving customer complaints and product issues
  • Providing accurate product and pricing information
  • Understanding the order "load" logistics requirements for Canadian and US orders
  • Prioritizing delivery of all orders
  • Recommending new procedures to improve customer service efficiency
Qualifications & Requirements
Traits:
  • Strong attention to detail and highly organized
  • Excellent written and verbal communication skills
  • Ability to work in a fast paced environment
  • Quick learner who is able to multi-task and practices excellent follow-through
  • Excellent accuracy and data-entry skills
  • Strong organizational skills
Experience and Education:
  • Completion of high school education or equivalent required
  • 1-3 year experience in a customer service role
  • Order Entry experience
  • Experience in a role in logistics, and shipping and receiving of products
  • Previous experience in a the building materials or construction industry an asset
  • Experience with a warehouse management system is an asset
We thank all who apply, however, only those selected for an interview will be contacted.


The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. Anatolia Tile & Stone is a C-TPAT facility, and as such, successful candidates who receive an offer of employment are subject to applicable background checks (criminal, credit, references and employment verification). Anatolia Tile & Stone is committed to providing accommodations for people with disabilities in all parts of the hiring process. Anatolia Tile & Stone will work with applicants to meet accommodation needs that are made known in advance. Interested applicants should submit their updated resume and application form on or before the posting deadline closes. We thank all applicants for their interest however only those meeting the minimum qualifications will be interviewed.

Anatolia Tile Stone is proud to be recognized as one of Canada’s 50 Best Managed Companies. Anatolia Tile Stone is an owned subsidiary of Anatolia Group Inc., a global Canadian-owned and managed Corporation. Anatolia Group Inc., includes diverse holdings in building materials manufacturing and distribution, real estate and capital investments. Other subsidiaries include Anatolia Capital Corp., Anatolia Tile Stone (Turkey) A.S. and Anatolia Ceramics (Turkey) A.S.; with office, warehousing, international supply chain distribution and manufacturing in China, Turkey, the United States and Canada.

Related keywords

Ceramic TileStone TileLogisticsShipping And ReceivingBuilding MaterialsConstruction IndustryWarehouse Management SystemC-TPATOrder ProcessingAccount ManagementNorth American LogisticsCustomer Satisfaction

About Anatolia

LinkedInVisit site

Passionate, dedicated and driven to create truly exceptional products that embody modernity, innovation and refinement.

Industry
Wholesale Building Materials
Company size
201-500 employees
Founded
1995
Headquarters
Toronto, ON
LinkedIn followers
77,313

Anatolia Group Inc. is a global organization rooted in family heritage, design excellence, and industrial scale. Founded in Canada in 1995, Anatolia has grown into a diversified enterprise spanning surface materials, real estate, and long-term infrastructure investment. In 2025, the company celebrated its 30th year anniversary, marking three decades of sustained growth and global expansion. Anatolia is recognized for its operational excellence and culture. The company was first selected for the Canada’s Best Managed Companies program in 2018 and has since achieved Platinum Club status for two consecutive years (2024 and 2025). Most recently, Anatolia Canada was certified as a Great Place to Work®, reflecting a strong, people-first culture built on collaboration, accountability, and long-term thinking. At its core, Anatolia is a design-led, vertically integrated enterprise operating across approximately 5,000,000 sq. ft. of global facilities. Its ecosystem spans manufacturing, logistics, product development, and design hubs across North America, Europe, and Asia. Under the Anatolia Surfaces portfolio, the company includes global brands such as Aeterna Surfaces, focused on architectural large-format surfaces, and Guardia Surface Protection, delivering advanced jobsite protection solutions. These brands extend Anatolia’s reach across the full lifecycle of the built environment. Anatolia Tile + Stone is the group’s flagship brand and a leading supplier of ceramic, porcelain, natural stone, and sintered slab surfaces globally. Alongside its materials business, Anatolia Capital Corp. manages a growing real estate portfolio that includes over 4,000,000 sq. ft. of Class A industrial properties and more than 2,000 acres of land designated for future development across Canada, the United States, and Türkiye. What defines Anatolia is its integrated approach; combining design innovation, operational scale, and long-term ownership mindset to deliver consiste

Offices: 8300 Huntington Road, Toronto, ON L4H 4Z6, CA · Aliaga Organize Sanayi Bölgesi, Aliaga, İzmir 35800, TR · 202 International Trade Pkwy, Port Wentworth, Georgia 31407, US · 250 International Trade Pkwy, Port Wentworth, Georgia 31407, US

Porcelain TilesNatural Stone ProductsGlass ProductsMosaic TilesBox Center Retailer Packed Tiles and MosaicsCommercial Tileand Ceramic TilesBuilding MaterialMedical DeviceBiotechnology
View all jobs at Anatolia

About Anatolia

LinkedInVisit site

Passionate, dedicated and driven to create truly exceptional products that embody modernity, innovation and refinement.

Industry
Wholesale Building Materials
Company size
201-500 employees
Founded
1995
Headquarters
Toronto, ON
LinkedIn followers
77,313

Anatolia Group Inc. is a global organization rooted in family heritage, design excellence, and industrial scale. Founded in Canada in 1995, Anatolia has grown into a diversified enterprise spanning surface materials, real estate, and long-term infrastructure investment. In 2025, the company celebrated its 30th year anniversary, marking three decades of sustained growth and global expansion. Anatolia is recognized for its operational excellence and culture. The company was first selected for the Canada’s Best Managed Companies program in 2018 and has since achieved Platinum Club status for two consecutive years (2024 and 2025). Most recently, Anatolia Canada was certified as a Great Place to Work®, reflecting a strong, people-first culture built on collaboration, accountability, and long-term thinking. At its core, Anatolia is a design-led, vertically integrated enterprise operating across approximately 5,000,000 sq. ft. of global facilities. Its ecosystem spans manufacturing, logistics, product development, and design hubs across North America, Europe, and Asia. Under the Anatolia Surfaces portfolio, the company includes global brands such as Aeterna Surfaces, focused on architectural large-format surfaces, and Guardia Surface Protection, delivering advanced jobsite protection solutions. These brands extend Anatolia’s reach across the full lifecycle of the built environment. Anatolia Tile + Stone is the group’s flagship brand and a leading supplier of ceramic, porcelain, natural stone, and sintered slab surfaces globally. Alongside its materials business, Anatolia Capital Corp. manages a growing real estate portfolio that includes over 4,000,000 sq. ft. of Class A industrial properties and more than 2,000 acres of land designated for future development across Canada, the United States, and Türkiye. What defines Anatolia is its integrated approach; combining design innovation, operational scale, and long-term ownership mindset to deliver consiste

Offices: 8300 Huntington Road, Toronto, ON L4H 4Z6, CA · Aliaga Organize Sanayi Bölgesi, Aliaga, İzmir 35800, TR · 202 International Trade Pkwy, Port Wentworth, Georgia 31407, US · 250 International Trade Pkwy, Port Wentworth, Georgia 31407, US

Porcelain TilesNatural Stone ProductsGlass ProductsMosaic TilesBox Center Retailer Packed Tiles and MosaicsCommercial Tileand Ceramic TilesBuilding MaterialMedical DeviceBiotechnology
View all jobs at Anatolia

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