City of Mount Vernon, New York, United States · On-site
$68k–$70k/yr
Job DetailsJob Location: American Christmas HQ - MOUNT VERNON, NY 10550Salary Range: $68,000.00 - $70,000.00 Salary/yearIT Support Specialist Summary: The IT Support Specialist provides day-to-day technical support to of…
Skills: Technical Support, Network Infrastructure, Hardware Troubleshooting, Windows OS, Microsoft Office
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Provide day-to-day technical support for office, production, warehouse, and retail employees. Coordinate with an external Managed Service Provider to maintain network infrastructure and support IT projects.
Requires 4+ years of IT or desktop support experience with strong knowledge of Windows and Microsoft Office. Must be able to perform physical network installations, including cabling and hardware mounting.
Job DetailsJob Location: American Christmas HQ - MOUNT VERNON, NY 10550Salary Range: $68,000.00 - $70,000.00 Salary/yearIT Support Specialist
Summary: The IT Support Specialist provides day-to-day technical support to office, production, warehouse, and retail employees. This role serves as the primary on-site IT resource, assisting users with hardware, software, and workplace technology while working closely with the company's external Managed Service Provider (MSP).
The MSP manages the company's network, M365, cybersecurity, user accounts, and IT infrastructure. The IT Support Specialist supports users by troubleshooting onsite issues, assisting with support requests, coordinating with the MSP when needed, and supporting IT projects led by the VP of Systems and Data Analytics.
• Provide onsite and remote technical support for office, production, warehouse, and retail users.
• Install, configure, and troubleshoot computers, laptops, monitors, printers, mobile devices, tablets, etc.
• Assist users with software and workplace technology issues.
• Help users submit IT requests and create support tickets when needed.
• Work with the MSP to troubleshoot issues, perform onsite testing, install network hardware, and follow up on support requests.
• Support conference room technology, phone systems, security cameras, and access control.
• Set up equipment and workstations for new and seasonal employees.
• Assist with hardware deployments, office moves, and IT implementation projects.
• Perform basic network hardware tasks, including replacing switches, installing wireless access points (WAPs), running and labeling Ethernet cabling, replacing network patch cables, and assisting with onsite network upgrades under the direction of the VP or external MSP.
• Maintain inventory of IT equipment and related documentation.
Understanding of network infrastructure, including switches, wireless access points (WAPs), patch panels, and structured cabling.
Experience installing network equipment and troubleshooting physical network connectivity.
Ability to install and replace network switches under the guidance of the VP or external MSP.
Ability to run, terminate, label, and test Ethernet (Cat5e/Cat6) network cabling.
Install, mount, and replace wireless access points (WAPs).
Troubleshoot basic network connectivity issues and verify physical network connections.
Read and understand network topology diagrams to assist with onsite installations and troubleshooting.
Work collaboratively with the external MSP during network upgrades, hardware installations, and infrastructure changes.
Qualifications
4+ years of IT support or desktop support experience.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Experience troubleshooting computers, printers, mobile devices, and peripheral equipment.
Excellent organizational skills, and communication.
Ability to work independently and collaborate with internal teams and external IT providers.
Experience working with a Managed Service Provider (MSP).
Experience supporting production, warehouse, or retail environments.
Familiarity with ERP systems and IT ticketing platforms.
Strong communication skills
Excellent troubleshooting and problem-solving abilities
Organized, dependable, and detail-oriented
Ability to manage multiple priorities in a fast-paced environment
Team player with a proactive approach to supporting users
Understanding of network infrastructure, including switches, wireless access points (WAPs), patch panels, and structured cabling.
Experience installing network equipment and troubleshooting physical network connectivity.
Ability to install and replace network switches under the guidance of the VP or external MSP.
Ability to run, terminate, label, and test Ethernet (Cat5e/Cat6) network cabling.
Install, mount, and replace wireless access points (WAPs).
Troubleshoot basic network connectivity issues and verify physical network connections.
Read and understand network topology diagrams to assist with onsite installations and troubleshooting.
Work collaboratively with the external MSP during network upgrades, hardware installations, and infrastructure changes.
Qualifications
4+ years of IT support or desktop support experience.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Experience troubleshooting computers, printers, mobile devices, and peripheral equipment.
Excellent organizational skills, and communication.
Ability to work independently and collaborate with internal teams and external IT providers.
Experience working with a Managed Service Provider (MSP).
Experience supporting production, warehouse, or retail environments.
Familiarity with ERP systems and IT ticketing platforms.
Strong communication skills
Excellent troubleshooting and problem-solving abilities
Organized, dependable, and detail-oriented
Ability to manage multiple priorities in a fast-paced environment
Team player with a proactive approach to supporting users
Decking the halls since 1968.
American Christmas is uniquely qualified to drive your holiday project from concept to installation. Every step of the way, we exceed expectations. We offer turn-key services and exceptional communication, which gives our clients confidence in our ability to help them succeed. As leaders in the holiday decorating industry since 1968, our vast knowledge of materials and keen understanding of what is necessary for successful execution is the cornerstone of the process—yet our experience is constantly inspired by innovation and reinvention of tradition. We customize programs based on your needs and your brand, and we are proud to have cultivated an impressive list of clients who consistently turn to us as their holiday partner. Holiday programs are more than just a beautiful wreath or tree. Our ability to understand logistics and plan for all contingencies is what makes us not just good, but great. It is our obsession with detail that ensures your holidays will be a success.
Offices: 30 Warren Place, Mount Vernon, New York 10550, US
Decking the halls since 1968.
American Christmas is uniquely qualified to drive your holiday project from concept to installation. Every step of the way, we exceed expectations. We offer turn-key services and exceptional communication, which gives our clients confidence in our ability to help them succeed. As leaders in the holiday decorating industry since 1968, our vast knowledge of materials and keen understanding of what is necessary for successful execution is the cornerstone of the process—yet our experience is constantly inspired by innovation and reinvention of tradition. We customize programs based on your needs and your brand, and we are proud to have cultivated an impressive list of clients who consistently turn to us as their holiday partner. Holiday programs are more than just a beautiful wreath or tree. Our ability to understand logistics and plan for all contingencies is what makes us not just good, but great. It is our obsession with detail that ensures your holidays will be a success.
Offices: 30 Warren Place, Mount Vernon, New York 10550, US
