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Full-time
Posted 5d ago
Apply by Aug 27
~40 hrs/week
Responsibilities
The CRM Senior Specialist will design and implement advanced workflows and automations within Microsoft Dynamics 365 to optimize the sales lifecycle. They will also provide analytics, manage system integrations, and mentor team members to ensure high-quality standards.
Requirements
Candidates must have 5-7 years of hands-on experience in CRM administration and deep expertise in Microsoft Dynamics 365 configuration. Strong analytical skills and a solid understanding of sales and contract management processes are essential for this role.
Full job description
External Job Description
CRM Senior Specialist
Sales Operations
We are seeking a highly capable CRM Senior Specialist to serve as the technical and process expert for our Microsoft Dynamics 365 platform. This role will focus on CRM optimization, advanced workflow automation, analytics, and supporting the continuous improvement of the sales lifecycle.
Key Responsibilities
Design and implement advanced CRM workflows and automations across the lead-to-cash process.
Develop interactive dashboards, reports, and sales analytics for management decision-making.
Act as the escalation point for complex CRM issues, data challenges, and system integrations.
Translate business requirements into effective Dynamics 365 configurations and enhancements.
Lead User Acceptance Testing (UAT) and support the deployment of system updates.
Mentor CRM Specialists and Associates, ensuring best practices and quality standards are maintained.
Requirements
5-7 years of hands-on experience in CRM administration and process optimization.
Strong expertise in Microsoft Dynamics 365 configuration and workflow management.
Understanding of D365 integrations, APIs, and business process automation.
Strong knowledge of sales, business development, proposal, and contract management processes.
Excellent analytical, problem-solving, communication, and stakeholder management skills.
Join us and help drive CRM excellence, process automation, and data-driven decision-making across the organization.
Al Tariq is a world-class manufacturer of precision-guided air munitions. Partnering with Denel Dynamics, South Africa’s largest government-owned defence manufacturer, we have enhanced our production capacity through cutting-edge technology and continual innovation.
Our kits come in easy-to-handle-and-deploy packages and achieve precision targeting via choice systems including GNSS/INS, imaging infrared with complete automatic target recognition capabilities, and semi-active laser seekers against high-priority fixed, off-axis, moving, and relocatable targets.
Leveraging the latest advanced technologies gives us an edge in optics, propulsion, and weapons. This allows our engineering teams to create intellectual property across disciplines, including software development and mechanical design. This keeps us and you ahead, always.
Al Tariq is a world-class manufacturer of precision-guided air munitions. Partnering with Denel Dynamics, South Africa’s largest government-owned defence manufacturer, we have enhanced our production capacity through cutting-edge technology and continual innovation.
Our kits come in easy-to-handle-and-deploy packages and achieve precision targeting via choice systems including GNSS/INS, imaging infrared with complete automatic target recognition capabilities, and semi-active laser seekers against high-priority fixed, off-axis, moving, and relocatable targets.
Leveraging the latest advanced technologies gives us an edge in optics, propulsion, and weapons. This allows our engineering teams to create intellectual property across disciplines, including software development and mechanical design. This keeps us and you ahead, always.