Frisco, Texas, United States · Hybrid
The Manager, Customer Experience is responsible for monitoring and oversight of all aspects of the day-to-day activities of the assigned operations team (Non-Home Sale, DTA, Welcome Team, Interns). This may include contr…
Skills: Operations Management, Customer Experience, Performance Management, Relationship Building, Team Leadership
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Oversee daily operations of the customer experience team to ensure high-quality service delivery and adherence to service level metrics. Manage client relationships and provide coaching and development to consultants and associates.
Requires a Bachelor's degree or equivalent experience and at least 5 years of experience in the relocation industry or supporting service teams. Must possess strong leadership skills and comprehensive knowledge of domestic relocation and assignment services.
The Manager, Customer Experience is responsible for monitoring and oversight of all aspects of the day-to-day activities of the assigned operations team (Non-Home Sale, DTA, Welcome Team, Interns). This may include contributing to improvements in the associated policies, practices, and processes for Altair, participating in client relationships and collaborating with the Client Partner Experience team, as well as serving as a subject matter expert for Company and client in this capacity.
Bachelor’s Degree or equivalent combination of experience, skills, training, and education preferred.
Office setting and/or home office work environment. Team members must be able to operate standard office equipment. Most of the work time is spent seated and working at a computer and on the phone.
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable team members with disabilities to perform the essential job functions. Most of the work time is spent seated and working at a computer and on the phone.
Team members must demonstrate knowledge of, and support, the company vision and value statements, policies and procedures, confidentiality standards, inclusion and diversity initiatives and code of business conduct.
Approachable. Accountable. Authentic.
Since 1989, Altair Global has been delivering exceptional mobility experiences to customers and clients worldwide. Supported by sophisticated, dynamic technology, our focus on experience management drives continuous improvement and innovation in our full-service global assignment and relocation services. Altair Global is one of the largest, independent relocation management companies based in the United States. Altair services are coordinated from U.S. regional service centers in Frisco, Texas; Shelton, Connecticut; Walnut Creek, California; and Minnetonka, Minnesota. We have global offices in London, Paris, Brussels, Dublin and The Hague, as well as Singapore and Shanghai. Our global headquarters office is in Frisco, Texas.
Offices: 3201 Dallas Pkwy, Suite 1200, Frisco, Texas 75034, US · 2 Corporate Drive, Tower 2, Suite 646, Shelton, CT 06484, US · 601 Carlson Parkway, Suite 425, Minnetonka, MN 55305, US · 60 London Wall, London, England EC2M 5TQ, GB · 201 N. Civic Drive, Suite 240, Walnut Creek, CA 94596, US
Approachable. Accountable. Authentic.
Since 1989, Altair Global has been delivering exceptional mobility experiences to customers and clients worldwide. Supported by sophisticated, dynamic technology, our focus on experience management drives continuous improvement and innovation in our full-service global assignment and relocation services. Altair Global is one of the largest, independent relocation management companies based in the United States. Altair services are coordinated from U.S. regional service centers in Frisco, Texas; Shelton, Connecticut; Walnut Creek, California; and Minnetonka, Minnesota. We have global offices in London, Paris, Brussels, Dublin and The Hague, as well as Singapore and Shanghai. Our global headquarters office is in Frisco, Texas.
Offices: 3201 Dallas Pkwy, Suite 1200, Frisco, Texas 75034, US · 2 Corporate Drive, Tower 2, Suite 646, Shelton, CT 06484, US · 601 Carlson Parkway, Suite 425, Minnetonka, MN 55305, US · 60 London Wall, London, England EC2M 5TQ, GB · 201 N. Civic Drive, Suite 240, Walnut Creek, CA 94596, US
