United States · Remote OK
$177k–$195k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Customer Success Operations, Revenue Operations, Salesforce, Gainsight, Clari
United States · Remote OK
$140k–$154k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Customer Success Operations, Revenue Operations, Salesforce, Gainsight, Clari
New York, New York, United States · On-site
$145k–$200k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Investment banking, Product management, Generative AI, Prompt engineering, Financial modeling
New York, New York, United States · On-site
$145k–$200k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Private equity, Financial modeling, Investment committee memos, Valuation, AI deployment
New York, New York, United States · On-site
$145k–$200k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Financial modeling, Valuation, Public markets, Investment research, AI deployment
New York, New York, United States · On-site
$145k–$200k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Investment banking, Financial modeling, Valuation, M&A, Capital markets
New York, New York, United States · Remote OK
$70k–$87k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Customer Onboarding, User Adoption, Client Engagement, High Volume Outreach, User Support
New York, New York, United States · Remote OK
$105k–$140k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: B2B SaaS sales, Corporate finance, Investor relations, Prospecting, Pipeline management
United States · Remote OK
$105k–$140k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Sales, Enterprise sales, Prospecting, Pipeline management, Account strategy
London, England, United Kingdom · On-site
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Research, Recruiting, Talent Sourcing, Market Intelligence, German Language
Singapore, Singapore · On-site
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Project management, Market intelligence, Telecommunications, Media, Technology
Singapore, Singapore · On-site
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Equity Research, Market Intelligence, Semiconductor Industry, Hardware Ecosystem, Primary Research
United States · Remote OK
$80k–$95k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Pre-sales, SaaS, Fintech, Generative AI, Product demonstration
United States · Remote OK
$80k–$95k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Pre-sales, Financial services, SaaS, Fintech, Product demonstration
United Kingdom · Remote OK
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Technical Recruiting, Full-cycle Recruiting, Sourcing, Screening, Candidate Closing
United States · Remote OK
$275k–$375k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Engineering leadership, Distributed systems, AI gateway, LLM integration, Python
London, England, United Kingdom · On-site
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Event management, Trade show planning, Project management, B2B marketing, SaaS marketing
United States · Remote OK
$85k–$98k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Product marketing, Go-to-market strategy, B2B SaaS, AI, Market intelligence
New York, New York, United States · Remote OK
$224k–$308k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Product design, AI experience, Leadership, UX direction, Prototyping
New York, New York, United States · On-site
$112k–$154k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Financial Modeling, Forecasting, Budgeting, Unit Economics, Gross Margin Analysis
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The Senior Manager will lead the operationalization of strategic customer projects and define the tools, systems, and processes necessary for Customer Success to scale. They will also manage a Senior Analyst and act as a senior escalation point for operational issues while driving cross-functional alignment.
Candidates must have 8+ years of experience in a Revenue organization with prior people management experience. Proficiency in CS systems like Salesforce and Gainsight, along with strong project management and analytical skills, is required.
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
The Senior Manager, Customer Success Operations is a critical leadership role within our Revenue Operations team, owning the operationalization of our roadmap and strategic customer projects while also shaping the tools, systems, and processes that let Customer Success scale. You'll be the go-to partner for CS leadership on program design, execution rigor, and cross-functional delivery, act as the senior escalation point when something breaks, and manage a Senior Analyst supporting our deployments along the way. This role is perfect for someone who enjoys turning ambitious programs into scalable, repeatable motions and wants a direct hand in how we run Customer Success operationally.
The Customer Success - Revenue Operations team at AlphaSense drives productivity and improves efficiency for our account managers, CSMs, implementation specialists, support specialists, and leadership. We create and implement operational reporting and analytics, improve processes, and enable strategic initiatives that impact the revenue organization. At our core, we are a dynamic team of highly driven self-starters who are passionate about operations and thrive in a fast paced, challenging environment.
Domain Expertise: Bring broad, cross-functional fluency across customer success, account management, and adjacent go-to-market functions to set direction for how Customer Success Operations partners with the rest of the business. Exposure to pre-sales and application specialist functions is a plus.
Program & Process Operationalization: Define and continuously improve the operating model, cadence, and governance for our roadmap of strategic customer projects, and optimize existing Customer Success processes to ensure scalability as we grow.
Metrics Strategy: Set the strategic framework for how core Customer Success metrics, including NRR, GRR, and usage KPIs, connect to business outcomes, and use that framework to inform program investment, prioritization, and executive reporting.
Systems & Tool Strategy: Identify opportunities across our Customer Success tool strategy, spanning systems like Salesforce, Gainsight, Clari, Gong, and Tableau, and partner with senior leadership on investment priorities.
Firefighting & Escalation: Act as a senior escalation point for operational issues, whether a broken workflow, data discrepancy, or urgent tooling issue, and drive fast, durable resolution.
QBR Ownership: Own the Quarterly Business Review process end to end, building and refining templates with leaders and prioritizing the Asks of the Business that come out of QBRs.
Stakeholder Collaboration: Partner closely with CS leaders, Product, Sales, Support, Finance, BI, and Revenue Operations to align on priorities, gather requirements, and deliver on cross-functional initiatives.
Scale & Repeatability: Decide which programs are ready to scale and in what order, ensuring the playbooks and standards behind them hold up as coverage expands from a handful of accounts to full strategic segments.
Data Partnership: Partner with the Manager, Customer Success Operations on the KPI trackers, dashboards, and impact reporting that make each program measurable.
Data Integrity & Governance: Own accountability for the trustworthiness of CS reporting as it scales, ensuring the QA and governance practices behind it, source of truth, hierarchy integrity, field accuracy, hold up under executive level scrutiny, and escalate material data integrity risk before it reaches leadership.
People Management: Manage and develop the Senior Analyst, Customer Success Operations: set priorities, coach, and elevate their work from tactical execution to insight-driven impact.
Be the go to person for strategic program execution across the Customer Success organization.
8+ years of experience within a Revenue organization, playing a key role in driving productivity for the Customer Success team.
Prior people management experience required.
Experience owning or administering CS systems such as Salesforce, Gainsight, Clari, Gong, or Tableau, and evaluating new tools as needs evolve.
A strong project manager who enjoys making things better and can move ambiguous programs to scalable execution.
Proven ability to translate core SaaS and Customer Success metrics, including NRR, GRR, and usage-based KPIs, into strategic narratives for senior and executive stakeholders.
Excellent communication skills, and the ability to work in a dynamic, fast paced environment.
Enjoys working cross-functionally and building strong relationships with stakeholders across the business, including Product, Sales, Support, Finance, and BI.
Demonstrates exceptional organizational skills and attention to detail.
Bonus: experience with SQL, or a data warehouse tool such as Snowflake or BigQuery, and familiarity with a BI platform such as Tableau.
For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.
You may also be offered a performance-based bonus, equity, and a generous benefits program.
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
AlphaSense is the technology behind the business world’s most important decisions.
AlphaSense is the technology behind the business world’s most important decisions – from Wall Street to boardrooms across every major industry. Trusted by over 6,500 leading companies – including 88% of the S&P 100, 80% of top global banks, and all 20 of the world’s largest pharmaceutical firms – our AI search and market intelligence platform empowers business leaders to move faster and with greater confidence by delivering the right insights at the right moment. Whether investing, acquiring, advising, or launching, AlphaSense fuels the decisions where clarity creates competitive edge. Headquartered in New York City, AlphaSense employs over 2,500 people across offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com.
Offices: 24 Union Sq E, 6th Floor, New York, New York 10003, US · Itämerenkatu 3 B, 6th floor 00180 Finland, 6th Floor, Helsinki , 00180, FI · One Beacon St, 15th Floor, Boston, MA 02108, US · 1 Poultry, London, EC2R 8EJ, GB · Mindspace Road, Unit no 13, 1st floor, B wing, Paradigm Towers, Mumbai, Maharashtra 400064, IN
AlphaSense is the technology behind the business world’s most important decisions.
AlphaSense is the technology behind the business world’s most important decisions – from Wall Street to boardrooms across every major industry. Trusted by over 6,500 leading companies – including 88% of the S&P 100, 80% of top global banks, and all 20 of the world’s largest pharmaceutical firms – our AI search and market intelligence platform empowers business leaders to move faster and with greater confidence by delivering the right insights at the right moment. Whether investing, acquiring, advising, or launching, AlphaSense fuels the decisions where clarity creates competitive edge. Headquartered in New York City, AlphaSense employs over 2,500 people across offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com.
Offices: 24 Union Sq E, 6th Floor, New York, New York 10003, US · Itämerenkatu 3 B, 6th floor 00180 Finland, 6th Floor, Helsinki , 00180, FI · One Beacon St, 15th Floor, Boston, MA 02108, US · 1 Poultry, London, EC2R 8EJ, GB · Mindspace Road, Unit no 13, 1st floor, B wing, Paradigm Towers, Mumbai, Maharashtra 400064, IN
