Singapore, Singapore · On-site
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: People Management, Strategic Thinking, Customer Success Management, Account Management, Financial Services Expertise
United States · Remote OK
$121k–$151k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Team Leadership, Customer Success Management, SaaS, Financial Services Workflows, Strategic Account Coverage
Singapore, Singapore · On-site
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: MacOS, Windows, Google Workspace, Slack, Zoom
Singapore, Singapore · On-site
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Prospecting, Lead Generation, Cold Calling, Email Outreach, Social Selling
Singapore, Singapore · On-site
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Customer Success, Account Management, SaaS, Client Engagement, Product Adoption
London, England, United Kingdom · Hybrid
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Customer Success, Account Management, SaaS, Client Relationship Management, Product Adoption
United States · Remote OK
$116k–$145k/yr
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Program Management, Partnership Management, University Relations, Salesforce, CRM Data Hygiene
London, England, United Kingdom · Hybrid
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: Customer Success, Account Management, SaaS, Client Engagement, Product Adoption
London, England, United Kingdom · On-site
About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter f…
Skills: People Management, Pre-Sales, Client Relationship Management, Product Demonstrations, Sales Enablement
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead the APAC Customer Success team for Financial Services to drive renewals, reduce churn, and expand revenue. Develop scalable playbooks and infrastructure while partnering with Sales and Product teams to maximize client value.
Requires 10+ years of experience in sales or client success with at least 5 years in people management. Must have deep expertise in the Investment Management industry and experience operating in high-growth SaaS environments.
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
Our Customer Success team is made up of two distinct roles: Customer Success Managers and Account Managers. Customer Success Managers focus on driving product adoption and client outcomes, while Account Managers own and manage commercial relationships and identify growth opportunities. These teams partner to support a wide range of client personas from Fortune 5000 companies.
We act as consultative partners, helping clients solve challenges using our product and ensuring they have the data needed to make informed decisions. Our goal is to retain customers, maximize product usage, and grow relationships over time.
We're looking for a Director of Customer Success to own the strategy and execution of our APAC Customer Success team within our Financial Services business. This is a senior leadership role at the center of how AlphaSense retains, expands, and deepens relationships with our customers in the region and builds the team, programs, and infrastructure to do it at scale.
As a key member of the Customer Success leadership team, you'll lead a team consisting of both Account Managers and Customer Success Managers, playing a critical role in driving renewals and expanding customer relationships. This leader will guide the team to exceed retention targets, uncover growth opportunities, and partner closely with Sales to deliver long-term client value. You'll set the vision for how we deliver value across our APAC Financial Services customer base and own the results.
Proven Leader: You’ve successfully managed teams and are passionate about developing your people.
Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes.
Customer-Centric: You measure success by the success of your customers and inspire your team to do the same.
Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback.
Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow.
Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations.
Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed.
Effective Communicator: You can break down complex data into actionable insights and communicate them clearly.
Lead a team of Account Managers and Customer Success Managers, helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Account Executives to close deals.
Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption.
Go deep into the data to analyze usage patterns, identify trends, create and execute on plans to drive usage and adoption.
Build and institutionalize scalable playbooks, frameworks, and data-driven practices that elevate the performance of the entire CS function.
Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data.
Coach and mentor your team on call coaching, best practices, and accountability.
Provide visibility into your team’s performance to leadership.
Recruit top talent to build your growing team.
Collaborate with sales to drive successful growth outcomes.
Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer-facing initiatives.
10+ years of experience in sales, account management, or client success, with at least 5 years in people management
Extensive experience in roles serving Financial Services clients and deep understanding of the Investment Management industry and the nuances between IB/PE/HF/AM and other personas
Experience managing a team with a high velocity of renewals
Strong aptitude for learning, particularly in a technical SaaS environment
Someone who thrives in fast-paced, high-growth environments and has a track record of building for scale
An exceptional executive communicator who can influence C-suite stakeholders internally and externally with clarity and credibility
Strong rapport-building skills and a positive, energetic attitude
Willingness to travel as needed.
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.
Recruiting Scams and Fraud
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:
If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
AlphaSense is the technology behind the business world’s most important decisions.
AlphaSense is the technology behind the business world’s most important decisions – from Wall Street to boardrooms across every major industry. Trusted by over 6,500 leading companies – including 88% of the S&P 100, 80% of top global banks, and all 20 of the world’s largest pharmaceutical firms – our AI search and market intelligence platform empowers business leaders to move faster and with greater confidence by delivering the right insights at the right moment. Whether investing, acquiring, advising, or launching, AlphaSense fuels the decisions where clarity creates competitive edge. Headquartered in New York City, AlphaSense employs over 2,500 people across offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com.
Offices: 24 Union Sq E, 6th Floor, New York, New York 10003, US · Itämerenkatu 3 B, 6th floor 00180 Finland, 6th Floor, Helsinki , 00180, FI · One Beacon St, 15th Floor, Boston, MA 02108, US · 1 Poultry, London, EC2R 8EJ, GB · Mindspace Road, Unit no 13, 1st floor, B wing, Paradigm Towers, Mumbai, Maharashtra 400064, IN
AlphaSense is the technology behind the business world’s most important decisions.
AlphaSense is the technology behind the business world’s most important decisions – from Wall Street to boardrooms across every major industry. Trusted by over 6,500 leading companies – including 88% of the S&P 100, 80% of top global banks, and all 20 of the world’s largest pharmaceutical firms – our AI search and market intelligence platform empowers business leaders to move faster and with greater confidence by delivering the right insights at the right moment. Whether investing, acquiring, advising, or launching, AlphaSense fuels the decisions where clarity creates competitive edge. Headquartered in New York City, AlphaSense employs over 2,500 people across offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com.
Offices: 24 Union Sq E, 6th Floor, New York, New York 10003, US · Itämerenkatu 3 B, 6th floor 00180 Finland, 6th Floor, Helsinki , 00180, FI · One Beacon St, 15th Floor, Boston, MA 02108, US · 1 Poultry, London, EC2R 8EJ, GB · Mindspace Road, Unit no 13, 1st floor, B wing, Paradigm Towers, Mumbai, Maharashtra 400064, IN
