United States · Remote OK
$200k–$240k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Payments Risk Management, Dispute Lifecycle Management, Product Strategy, Fraud Prevention, Machine Learning
Ireland · Remote OK
$96k–$120k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Partner Management, BPO Operations, Performance Analysis, Stakeholder Management, Data Analysis
United States · Remote OK
$200k–$247k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Strategic Planning, Business Operations, Data Analysis, SQL, Excel
United States · Remote OK
$150k–$185k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Operational Development, Trust and Safety, Case Management Systems, Data Privacy Law, KPI Definition
Singapore, Singapore · Remote OK
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Case Management, Conflict Resolution, Risk Assessment, Customer Service, Empathetic Communication
Brazil · Remote OK
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Distributed Systems, System Architecture, Data Access Layer, Technical Leadership, Storage Internals
Canada · Remote Solely
$144k–$180k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Operational Excellence, Strategic Planning, People Leadership, Process Improvement, Performance Management
Canada · Remote OK
$144k–$180k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: People Leadership, Operational Optimization, Strategic Planning, Performance Management, Stakeholder Management
Canada · Remote OK
$128k–$160k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Workforce Management, Capacity Planning, Vendor Management, Demand Forecasting, Stakeholder Management
Canada · Remote Solely
$128k–$160k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Workforce Management, Capacity Planning, Vendor Management, Stakeholder Management, Demand Forecasting
Gurugram, Haryana, India · Hybrid
$3080k–$4400k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: SQL, Python, A/B Testing, Machine Learning, Tableau
Ireland · Remote Solely
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Customer Service, French Fluency, English Fluency, Case Management, Problem Solving
United States · Remote OK
$168k–$210k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Strategic Program Design, Business Operations, Financial Stewardship, Stakeholder Management, Process Optimization
United States · Remote OK
$156k–$193k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Risk Management, Compliance Governance, Program Management, AI Risk Governance, Root Cause Analysis
London, England, United Kingdom · Hybrid
$126k–$158k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: UX Writing, Content Design, Content Strategy, Localization, Figma
United States · Remote OK
$176k–$220k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: People Leadership, Operational Optimization, Strategic Planning, Contact Center Operations, Performance Management
Canada · Remote OK
$144k–$180k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Workforce Management, Capacity Planning, Service Level Management, Performance Analysis, Employee Scheduling
Canada · Remote OK
$144k–$180k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Workforce Management, Capacity Planning, Real-time Monitoring, Data Analysis, Contact Center Operations
Gurugram, Haryana, India · On-site
$1370k–$1790k/yr
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Fraud Investigation, Risk Management, People Management, Data Analytics, Stakeholder Management
Tokyo, Japan · Hybrid
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the glo…
Skills: Account Management, Sales, Partner Support, Data Analysis, CRM Software
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Lead the post-transaction product strategy for the full dispute lifecycle, including chargeback processing and proactive dispute prevention. Build scalable infrastructure and decisioning logic to reduce net losses while maintaining marketplace trust.
Requires 10+ years of experience in payments or risk product management within global tech or financial services. Must have subject matter expertise in dispute resolution and experience leveraging ML and Gen AI to deliver business value.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Airbnb's Payments organization is central to the trust that makes every transaction possible and the Payments Risk and Compliance domain sits at the heart of protecting that trust for guests, hosts, and the platform. The Platform Team plays the role of conductor, enhancing our engineers, designers, and data scientists to build great product experiences. Our Payments Risk Platform Managers (PM) own and lead outcomes related to foundation, growth, and empowerment. This means our PMs set the vision and strategy, the roadmap, and execute on the plans that are developed.
This role sits within Airbnb's Payments Risk and Compliance domain, owning the post-transaction product strategy across the full dispute lifecycle from chargeback processing and representments through pre-arbitration, proactive dispute prevention, and on-platform resolution experiences. You will drive Airbnb's evolution from a chargeback representment into a holistic dispute resolution capability, building the systems, decisioning logic, and guest-facing interventions that reduce net losses while protecting community and marketplace trust. Success in this role means materially reducing Airbnb's losses while balancing impact to community and attrition, expanding pre-arbitration coverage and standing up a proactive dispute deflection program all while laying the architectural foundation for disputes handling across new payment methods, product verticals, and geographies as Airbnb scales.
As PM Payments Risk you will be responsible for
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb Payments, Inc. (a subsidiary of Airbnb, Inc.) is a registered entity. Approved remote states include: Alabama, California, Colorado, Florida, Georgia, Illinois, Maryland, Minnesota, Mississippi, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, and Washington. This list is continuously evolving, so please check back with us if the state you live in is excluded. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Airbnb is a community based on connection and belonging.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays, experiences and services that make it possible for guests to connect with communities in a more authentic way.
Offices: 888 Brannan Street, San Francisco, CA 94103, US · 158 Cecil St, Singapore, Singapore 069545, SG · South Lotts Road, Dublin, County Dublin, IE
Airbnb is a community based on connection and belonging.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays, experiences and services that make it possible for guests to connect with communities in a more authentic way.
Offices: 888 Brannan Street, San Francisco, CA 94103, US · 158 Cecil St, Singapore, Singapore 069545, SG · South Lotts Road, Dublin, County Dublin, IE
