Jobs at Air Comfort (Now Hiring) — 2 open

Plumbing/Electrical Service Scheduling Coordinator 

• Service Coordinator: Reports directly to the Director of Service Operations
• Hours Monday – Friday 7:00am to 4:00pm; On site 
• Overtime as Required
• On Call After Hours

The following is a general guideline of the service scheduling coordinator role. The outline is fundamental of daily/weekly/monthly assignments but is not limited to.            

• Daily activities to include.
  • Professional and prompt customer service
  • Phone and email communication to field, office, support staff and customers.
  • Work order management including assessment of agreement hours, quoted project oversight and ability to process through to billing in a timely manner.
  • Responding quickly within the service and customer environment
  • Job/Visit scheduling coordination
  • Technician and apprentice scheduling
  • Job status reporting to designated sales team
  • Sales quote processing
  • Daily interface with field technicians.
• Administrative support for Air Comfort Sales Engineers
  • Working with the team to communicate and coordinate jobs and associated documentation in an efficient and timely manner to assist in project mobilization, crew/technician selection, efficient scheduling, and project close out.
  • Providing the sales engineers with consistent updates when project changes occur regarding scheduling.
  • Open work orders for service calls and quotes.
  • Provide secondary support to issue Purchase Orders.
• Preventive Maintenance Work Order Follow-up
  • Review completed pm work orders for billable parts and parking.
  • PM’s that have non-billable materials can be closed. If billable parts are on a PM work order give to billing for processing.  If a PM goes over hours, determine if some of the labor should be billable repairs.  Notify Scheduling Department Manager.
• Dispatch to provide 24/7/365 consistency in dispatch service to customers, technicians, and Air Comfort sales engineers.
  • Manage efficient workflow while balancing and selecting the proper technician assignment with the proper skillset.
  • Back up dispatch night service in rotation.
  • Establish a knowledge of our technician’s skillset to ensure efficient service call management.
  • Track quoted jobs and parts ordered/delivered.
• Successfully and accurately execute payroll for technicians.
  • Manage the technician’s weekly time and submit to payroll.

Other Miscellaneous Duties

• Occasional Backup for Main Switchboard.
• Assist Billing Coordinator with invoicing questions.
• Develop a familiarity with preventive maintenance customers/accounts.
• Access and enter information into various customer portals.
• Any special projects requested by Director of Service and Director of Plumbing

Skillset Preferred

• Minimum of 3-5 years scheduling and coordination experience in a union trade environment. Electricians, HVAC, Plumbing Contractor, Etc.
• Experience of Operational software (service management type of software is a plus)
• Strong aptitude working within MS Office products (outlook, Word, and Excel)
• Excellent communication and people skills
• Works well under pressure, independently and as a team member.

Salary Range: $60-$75k