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Full-time
high school
Paid Time Off, Holiday Pay, Medical Insurance, Vision Insurance, Dental Insurance, 401(k)
Posted 14d ago
~40 hrs/week
Responsibilities
The Dispatcher coordinates and monitors non-emergency medical transportation services by scheduling trips, optimizing routes, and assigning drivers. They serve as the primary point of contact for drivers and clients, ensuring safe, on-time performance while resolving daily operational issues.
Requirements
Candidates must have a high school diploma or GED and at least 2 years of experience in transportation routing, dispatching, or scheduling. Strong communication, multitasking, and problem-solving skills are required, along with proficiency in dispatch software and geographic knowledge of the service area.
Full job description
DAILY PAY AVAILABLE
Active Dayof Owensboro, KYhas an available opportunity for a Dispatcher to join our team.
APPLY TODAY!
Our Mission and You
At Active Day, we provide the highest quality personalized care to seniors and adults with special needs through fun and engaging communities built upon compassion and trust. Our members are at the center of everything we do, and our Transportation Coordinators are an essential part of a team dedicated to creating a warm, welcoming, and caring environment. This is a job that requires you to bring your smile, passion, and enthusiasm to work and where you can take pride in knowing you make a difference in the lives of others.
At Active Day, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
The Dispatcher works to direct the day-to-day route and trip operations. Assists with organizing and conducting activities to assure safe, cost-effective, on-time operating performance, tracks and reports sign-in and sign-out times, assure routes are timely, and communicate service issues to the appropriate personnel. This work is done in compliance with the procedures defined by the client and in conformance with company procedures, which involves daily communication and interaction with drivers and monitors (as applicable).
As part of our team, you will have the opportunity to participate in benefits programs, including:
Paid Time Off (“PTO”) & Holiday Pay
Medical/Vision
Dental
401(k)
Casual Dress Environment
Leadership Mentoring Opportunities
Job Summary
NEMT Dispatchers coordinate and monitor non-emergency medical transportation services for clients, ensuring that our clients get to and from medical appointments safely, on time, and in accordance with company and regulatory standards. This role involves scheduling trips, assigning drivers, maintaining constant communication, and resolving day-to-day issues in a fast-paced environment. The NEMT Dispatcher must have strong communication and customer service skills in a high volume call environment. NEMT Dispatchers must be able to maintain composure and professionalism at all times, and especially when under stressful and/or time-sensitive situations.
Qualifications
High school diploma or GED required; additional education in transportation, healthcare, or a related field is a plus.
2+ years in transportation routing, dispatching and scheduling expertise strongly preferred.
Experience in NEMT, EMS, or healthcare-related transportation is highly desirable.
Strong organizational skills demonstrated by the ability to effectively multitask and work in a fast-paced, time-sensitive environment.
Excellent communication skills (verbal and written), with a professional phone manner.
Strong problem-solving and decision-making skills under pressure.
Basic geographic knowledge of the service area and ability to read maps/ use GPS.
Proficiency with dispatch software, scheduling systems, and standard office applications.
High attention to detail and accuracy in data entry and documentation.
Customer-service oriented and compassionate when working with passengers and families.
Reliable, punctual, and able to handle shift work (evenings, weekends, and holidays, as needed).
Team player with a positive, solutions-focused attitude.
Ability to work a flexible schedule; may include early mornings, late evenings, weekends, or holidays depending on business need.
Ability to handle a high volume of calls and time-sensitive tasks requiring sustained focus and composure.
Ability to speak clearly and hear well enough to perform dispatch and customer service duties.
Job Responsibilities
Receive and process trip requests from clients, facilities, brokers, and/or software platforms.
Schedule, modify, and cancel trips in the dispatch system as needed.
Manage diver schedules: Assign trips to drivers based on location, availability, vehicle type, and client needs.
Optimize routes to improve on-time performance and reduce wait times and mileage.
Serve as the primary point of contact for drivers, clients, and facilities during active trips.
Provide clear and timely instructions to drivers via phone, radio, or dispatch software.
Answer incoming calls, respond to inquiries, and provide status updates on trips.
Handle complaints or service issues professionally, escalating as appropriate.
Monitor real-time trip status, driver locations, and schedules using dispatch/ GPS software.
Track late, no-show, or missed trips and take corrective action to minimize service disruptions.
Ensure that special needs (wheelchair, stretcher, bariatric, escort, etc.) are correctly documented and accommodated.
Coordinate backup vehicles or trips in the event of breakdowns, delays, or driver shortages.
Accurately document all trips, changes, incidents, and communications in the dispatch system.
Follow NEMT, HIPAA, and company policies related to privacy, safety, and documentation.
Verify eligibility, trip authorization numbers, and billing-related information when required.
Assist with reporting and data entry related to on-time performance, trip volume, and incident logs.
Work closely with drivers, supervisors, and operations managers to maintain smooth daily operations.
Participate in shift handoffs to ensure continuity of information and coverage.
Provide feedback on recurring issues, system problems, or process improvements.
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Related keywords
DispatcherNEMTTransportationRoutingSchedulingGPSHIPAACustomer ServiceLogisticsData EntryOperationsHealthcareEmergency Medical ServicesDispatch SoftwareShift WorkProblem Solving
Active Day Adult Services offers medical and social services to seniors.
Industry
Health and Human Services
Company size
2-10 employees
Founded
2012
Headquarters
Manalapan, New Jersey
LinkedIn followers
7
At Active Day Adult Services, we offer services to seniors and adults with physical limitations, in a stimulating environment during the day. Our experienced adult medical day care staff has the ability to monitor your health and help with daily activities, including personal care and administration of medications. Our clients enjoy our delicious and nutritious meals daily, as well as activities, trips, and new friendships.
Our onsite nurse and social worker will make sure all of your needs are attended to well after you have left our facility.
The facility operates in two sessions, from 8:00am to 1:00pm, and from 1:30pm to 6:30pm, Monday through Friday, allowing program participants and caregivers flexible options while planning attendance and care.
Offices: 108 Woodward Rd, Manalapan, New Jersey 07726, US · 20 Jackson St, Suite 1-A, Freehold, NJ 07728, US
Active Day Adult Services offers medical and social services to seniors.
Industry
Health and Human Services
Company size
2-10 employees
Founded
2012
Headquarters
Manalapan, New Jersey
LinkedIn followers
7
At Active Day Adult Services, we offer services to seniors and adults with physical limitations, in a stimulating environment during the day. Our experienced adult medical day care staff has the ability to monitor your health and help with daily activities, including personal care and administration of medications. Our clients enjoy our delicious and nutritious meals daily, as well as activities, trips, and new friendships.
Our onsite nurse and social worker will make sure all of your needs are attended to well after you have left our facility.
The facility operates in two sessions, from 8:00am to 1:00pm, and from 1:30pm to 6:30pm, Monday through Friday, allowing program participants and caregivers flexible options while planning attendance and care.
Offices: 108 Woodward Rd, Manalapan, New Jersey 07726, US · 20 Jackson St, Suite 1-A, Freehold, NJ 07728, US