Overland Park, Kansas, United States · On-site
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support toge…
Skills: Client Services, Insurance Processing, Customer Experience, Account Management, Health & Life Insurance Licensing
Oklahoma City, Oklahoma, United States · On-site
About Auris Auris is the payroll and HR partner built for small and medium-sized businesses who can’t afford to get it wrong. Trusted by over 50,000 businesses nationwide, Auris pairs easy-to-use technology with real hum…
Skills: Enterprise Program Leadership, Cross-Functional Leadership, Executive Governance, Project Delivery, Change Management
Delray Beach, Florida, United States · On-site
Location: Miami Lakes, FL About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and t…
Skills: Surety Bonds, Proofreading, Written Communication, Verbal Communication, Time Management
Grand Rapids, Michigan, United States · On-site
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support toge…
Skills: Client Services, Insurance Processing, Customer Experience, Account Management, Team Coaching
Uniondale, New York, United States · On-site
$84k–$143k/yr
Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier hu…
Skills: Employee Relations, Workforce Planning, Talent Management, Change Management, Performance Management
Atlanta, Georgia, United States · On-site
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support toge…
Skills: Workforce Planning, Talent Management, Employee Relations, Change Management, Strategic HR Planning
Overland Park, Kansas, United States · On-site
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support toge…
Skills: Exposure Analysis, Coverage Negotiation, Policy Review, Submission Preparation, Data Analysis
Glendale, California, United States · Hybrid
$80k–$100k/yr
Job DescriptionAbout Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier hum…
Skills: Commercial Insurance, Client Relationship Management, Account Servicing, Policy Management, Underwriting Coordination
Oklahoma City, Oklahoma, United States · On-site
About Auris Auris is the payroll and HR partner built for small and medium-sized business who can’t afford to get it wrong. Trusted by over 50,000 business nationwide, Auris pairs easy-to-use technology with with real hu…
Skills: Instructional Design, Content Development, Adult Learning Principles, E-learning Authoring, LMS Management
New York, New York, United States · Remote OK
$80k–$100k/yr
Job Description About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier hu…
Skills: Claims Adjusting, Bodily Injury Claims, Litigation Management, Liability Assessment, Settlement Negotiation
Dallas, Texas, United States · On-site
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support toge…
Skills: Organizational Skills, Attention To Detail, Multitasking, Verbal Communication, Written Communication
Bartlett, Tennessee, United States · On-site
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connec…
Skills: Real Estate Settlements, Business Development, Client Acquisition, Account Management, Legal Compliance
Knoxville, Tennessee, United States · On-site
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connec…
Skills: Title Clearing, Settlement Statements, Closing Disclosure, Escrow Process, Customer Service
San Diego, California, United States · Hybrid
$95k–$140k/yr
Job Description Company Overview SBMA, a third-party administrator, is an affordable ACA-compliant benefits provider to thousands of employers. Their goal is to simplify the complexity of providing employee benefits. SBM…
Skills: C#, .NET Core, ASP.NET MVC, Web API, JavaScript
Atlanta, Georgia, United States · On-site
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support toge…
Skills: Web Application Penetration Testing, API Penetration Testing, Cloud Security, AI Red Teaming, Python
Austin, Texas, United States · Hybrid
Software Engineer - Full Stack Austin, TX (4 days onsite) Note: This is a full-time role and we do not offer C2C or C2H employment and are not able to sponsor visas for this position. Why Choose Acrisure? Acrisure Innova…
Skills: Kotlin, Python, Java, JavaScript, React
Addison, Texas, United States · On-site
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support toge…
Skills: Market Analysis, Carrier Relationship Management, Risk Evaluation, Insurance Placement, Underwriting Strategy
Austin, Texas, United States · Hybrid
Software Engineer, Data Austin, Texas (Hybrid: Four Days in Office) Note: This is a full-time role and we do not offer C2C or C2H employment and are not able to sponsor visas for this position. About Acrisure Acrisure En…
Skills: Data Modeling, Python, Java, SQL, Scala
Oak Ridge, Tennessee, United States · On-site
$18/hr–$20/hr
About Acrisure A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support toge…
Skills: Quality Assurance, KPI Development, Auditing, Performance Coaching, Data Analysis
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The Account Manager serves as the primary contact for client service needs, managing day-to-day operations and coordinating deliverables for internal and external customers. They are responsible for overseeing the renewal process, managing account retention, and coaching Account Associates to ensure service standards are met.
Candidates must possess a current Health & Life Insurance License and have at least 3 years of experience in the insurance industry. A high school diploma is required, though a bachelor's degree in business or a related field is preferred.
A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more.
In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.
Acrisure is seeking an Account Manager to join our growing team. The Account Manager is the primary day-to-day contact for all service needs for both external and internal customers. They are accountable for facilitating team service deliverables and managing accurate, efficient, and effective responses. This role requires subject matter expertise in client services and coordination, accurate insurance processing and customer experience delivery.
Responsibilities:
Manages the overall team operations, client coordination, and customer service delivery. This includes coordinating, coaching, and prioritization assistance with Account Associates, as well as reviewing and managing the overall workload.
Leverage knowledge and expertise in client services, insurance processing and customer experience to develop, coach, and assist Account Associates and other team members.
Assists Producers and Account Executives with Client service commitments.
Ensures service standards are met, trends are identified, and process improvements are implemented on the team.
Functions as the day-to-day customer contact and focuses their time on trouble shooting issues and helping the client make well-informed decisions that position the client for success.
Manages the new business and renewal process, as well as oversees day to day client changes.
Accountable for client service delivery through: High and/or increased client retention, Rounding of accounts, Referrals and Uneventful renewals
Ensures pre-renewal information is sent out within service standard and follows up with clients for timely response on pre-renewal information, and insurance markets for a timely response of quotes.
Manages renewal marketing plan (if any) with Producers and Service Teams and ensures everyone on the team is aware of the plan, and the plan is executed. Creates accurate proposal/deliverable for the Producers and Service Teams to utilize at client renewal meeting.
Reviews quotes for accuracy against supporting documents. Negotiates additional coverage/price with the underwriter.
Quickly and accurately completes the renewal bind processes and checklist and ensures all aspects of the renewal are completed and documented within the file.
Ensures that the file is accurately documented to minimize E&O exposure and to be able to quickly respond to client requests.
Requirements:
Current Insurance License in Health & Life for the state in which your agency office is located.
Ability to work toward professional designation
Experience with Self-Funded plans
Must be comfortable in an electronic environment with strong computer skills.
Strong working knowledge of Word, PowerPoint, and Excel.
Excellent people skills and ability to work well in a team environment.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
High school diploma (college preferred)
Bachelor’s Degree in a Business or related field OR equivalent relevant experience
A minimum of 3 years' experience within the insurance industry or business-related experience
At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.
Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.
We also offer our employees a comprehensive suite of benefits and perks, including:
Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.
Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].
Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.
California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.
Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.
As a global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 23 countries. And this is just the beginning.
Offices: 100 Ottawa Ave SW, Grand Rapids, Michigan 49503, US
As a global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, real estate services – and beyond. In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 23 countries. And this is just the beginning.
Offices: 100 Ottawa Ave SW, Grand Rapids, Michigan 49503, US
