Jobs at Accuity (Now Hiring) — 14 open

Product Manager

 

Department: Product

Location: Remote

FLSA Status: Exempt

People Leader: No

Travel: Up to 5%

Summary

Company Summary

Accuity partners with hospitals and health systems through a technology-enabled, physician-led model that improves clinical documentation integrity, coding accuracy, reimbursement optimization, and quality outcomes.

Job Summary

The Product Manager will help define, build, and improve AI-enabled capabilities across Accuity’s clinical revenue cycle platform. This role will support the development of agentic workflows, AI-assisted decision support, automation tools, and human-in-the-loop product experiences that improve productivity, accuracy, quality, and client outcomes.

The Product Manager will work closely with the Product Team, engineering, data science, clinical operations, compliance, analytics, client success, and commercial teams to translate user needs and workflow requirements into clear product documentation and successful releases.

The ideal candidate is analytical, detail-oriented, highly collaborative, and excited to build practical AI products for complex healthcare workflows. This person should be able to understand how expert users work today, identify where AI can reduce friction or manual effort, and help deliver capabilities that are useful, measurable, and safe.

Responsibilities

Product Discovery and Workflow Analysis

•     Support discovery for AI-enabled and agentic workflow opportunities by gathering input from users, clinical subject matter experts, operations, data science, client success, implementation, commercial teams, and other stakeholders.

•     Document current-state workflows, user pain points, decision points, data inputs, manual steps, exceptions, dependencies, and handoffs.

•     Identify opportunities for AI, automation, workflow orchestration, and product enhancements to reduce friction, improve efficiency, and support measurable business outcomes.

•     Help define AI-assisted workflows, including recommendations, task routing, confidence indicators, user review steps, escalations, exceptions, and feedback capture.

Product Requirements and Backlog Management

•     Translate workflow needs and stakeholder input into product requirements, user stories, acceptance criteria, process flows, and release documentation.

•     Help maintain and prioritize the product backlog based on customer value, business impact, model readiness, data availability, technical effort, risk, and dependencies.

•     Support requirements for AI model outputs, prompts or instructions, data inputs, feedback mechanisms, exception handling, and quality review workflows.

•     Maintain clear documentation of workflows, assumptions, risks, dependencies, product decisions, and known limitations.

Cross-Functional Collaboration

•     Partner with Senior Product Managers, Engineering, Data Science, Design, Analytics, Clinical Operations, Compliance, Client Success, Implementation, and Commercial teams to support delivery of AI-enabled product capabilities.

•     Participate in sprint planning, backlog refinement, demos, user acceptance testing, release readiness, and post-release monitoring.

•     Support go-to-market, implementation, training, and client success teams with release notes, enablement content, demo support, and value messaging.

•     Communicate product requirements, priorities, decisions, and tradeoffs clearly to technical and non-technical stakeholders.

Product Performance and Continuous Improvement

•     Analyze product usage, AI performance, user feedback, operational metrics, quality assurance findings, and client outcomes to identify improvement opportunities.

•     Track key performance indicators such as adoption, automation rate, recommendation acceptance, override rate, exception rate, accuracy, productivity, cycle time, and user satisfaction.

•     Help build closed-loop learning mechanisms so user feedback, operational outcomes, and performance insights can improve AI workflows over time.

•     Use data and stakeholder feedback to inform product decisions, prioritize enhancements, and evaluate release success.

Compliance, Quality, and Responsible AI

•     Partner with Compliance, Privacy, Security, Clinical, and operational stakeholders to help ensure AI-enabled workflows are auditable, transparent, and aligned with responsible use expectations.

•     Support product documentation and workflow design that reflect appropriate human review, escalation, quality control, and risk mitigation processes.

•     Help identify workflow limitations, quality concerns, user trust considerations, and operational risks related to AI-enabled product capabilities.

Other Duties as Assigned

•     Perform other duties as assigned to support product development, business priorities, and organizational goals.

Qualifications

Education and Credentials

•     Bachelor’s degree in business, healthcare administration, technology, analytics, product management, or a related field preferred.

•    Equivalent combination of education, training, and relevant experience may be considered.

Experience

•     2+ years of experience in product management, product operations, business analysis, healthcare operations, technology implementation, analytics, or a related role.

•     Experience translating user needs, business workflows, or operational requirements into product requirements, user stories, workflow diagrams, process documentation, or technical documentation.

•     Experience working with technical and non-technical stakeholders, including engineering, data science, clinical experts, operations, analytics, or client-facing teams.

•     Experience using data, metrics, or operational feedback to evaluate product performance and inform decisions.

•     Healthcare technology, revenue cycle management, clinical documentation integrity, coding, denials, utilization management, revenue integrity, hospital operations, or enterprise SaaS experience preferred.

•     Exposure to AI-enabled products, automation, workflow orchestration, analytics, machine learning, large language models, natural language processing, document intelligence, or related technologies preferred.

•     Familiarity with agile product development practices preferred.

•     Experience supporting products or workflows that require compliance, auditability, privacy, security, quality control, or high user trust preferred.

Core Competencies

•     Product Thinking: Understands user needs, workflow complexity, business priorities, and operational constraints; translates ambiguity into clear, actionable product direction.

•     Analytical Judgment: Uses data, stakeholder input, product metrics, and business context to evaluate performance, identify opportunities, and support sound decisions.

•     Workflow Orientation: Breaks complex processes into clear steps, decision points, exceptions, dependencies, and user needs.

•     Communication: Communicates clearly and effectively in writing and verbally with technical, clinical, operational, and business stakeholders.

•     Collaboration: Builds productive cross-functional relationships and works effectively across teams in a fully remote environment.

•     Execution Discipline: Manages multiple priorities, follows through on commitments, maintains clear documentation, and supports timely delivery.

•     Attention to Detail: Produces accurate requirements, documentation, release materials, and workflow artifacts that support successful execution.

•     Adaptability and Learning Agility: Demonstrates curiosity and willingness to learn emerging AI product concepts, including model outputs, confidence scoring, human-in-the-loop review, feedback loops, explainability, and monitoring.

•     Stakeholder Management: Balances diverse perspectives, clarifies needs, manages expectations, and supports alignment across teams.

•     Accountability: Takes ownership of assigned work, escalates risks appropriately, and contributes to measurable product and business outcomes.

Additional Requirements

1) Physical Requirements: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations. Unless otherwise indicated, Accuity positions require interaction with people and technology while either sitting or standing. Employees must be able to communicate via phone, email, etc. and sit for extended periods of time, with or without reasonable accommodations. Physical effort and exposure to physical risk are limited to that of an office role / environment.

2) Position and Employment Statement: While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity Delivery Systems, LLC, are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.

While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from a job and to assign other duties as necessary and at any time. All positions at Accuity are at-will employment, and a position description is not a guarantee of a job or of job responsibilities.