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Full-time
Ongoing training and development, Discounted Southern Cross health insurance, Boost Benefits retail discounts, Long-service recognition and rewards
Posted 15d ago
~40 hrs/week
Responsibilities
The role involves acting as the first point of contact for patients, managing appointments, and handling incoming communications. Key duties include processing payments, maintaining accurate patient records, and coordinating clinician diaries to ensure smooth practice operations.
Requirements
Candidates should have previous experience in reception, administration, or customer service, with dental experience and knowledge of EXACT software being advantageous. Strong organizational skills, a professional demeanor, and valid New Zealand work rights are required.
Full job description
Company Description
At Lumino, we’re committed to delivering exceptional patient care while creating an environment where our people can thrive. As New Zealand’s largest dental network, with over 130 practices nationwide, we combine the support of a leading healthcare provider with the close-knit feel of a local community practice.
Located in the heart of Auckland, Lumino Remuera Dental Centre is a well-established practice known for delivering outstanding patient care and building long-lasting relationships within the community. Our experienced team prides itself on creating a welcoming, professional, and supportive environment for both patients and staff.
Why join us?
Be part of a trusted practice that has cared for generations of patients.
Join a friendly and collaborative team that genuinely enjoys working together.
Access ongoing training and development opportunities across the Lumino network.
Enjoy a stable Monday to Friday schedule with no late nights or weekend work.
Job Description
We are looking for a friendly, organised, and customer-focused Dental Receptionist to join our busy and welcoming team at Lumino Remuera Dental Centre.
As the first point of contact for our patients, you'll play a key role in creating an exceptional patient experience while helping ensure the smooth day-to-day operation of the practice. This role is ideal for someone who enjoys building relationships, multitasking, and providing outstanding customer service in a fast-paced healthcare environment.
Hours:
Monday to Friday : 07:45am to 5:15pm
Key responsibilities include:
Welcoming patients and creating a positive first impression.
Managing incoming calls, emails, and patient enquiries.
Scheduling and confirming appointments.
Processing payments and managing patient accounts.
Maintaining accurate patient records and data entry.
Supporting patient recall and follow-up systems.
Coordinating clinician diaries to maximise appointment utilisation.
Assisting with general administration and reception duties.
Working collaboratively with the wider clinical team to deliver an exceptional patient experience.
Qualifications
To be successful in this role, you will have:
Previous reception, administration, or customer service experience (dental experience is advantageous).
Excellent communication and interpersonal skills.
A warm, professional, and patient-focused approach.
Strong organisational skills and attention to detail.
Confidence using computer systems and managing multiple tasks.
Experience with EXACT dental software is beneficial but not essential.
The ability to remain calm and professional in a fast-paced environment.
A positive attitude and a willingness to support the wider team.
Valid New Zealand work rights.
Additional Information
Join one of New Zealand’s largest and most trusted healthcare providers.
Enjoy opportunities for career progression and internal mobility across the Lumino network.
Access discounted Southern Cross health insurance.
Benefit from Boost Benefits, offering discounts from a wide range of retailers.
Receive long-service recognition and rewards.
Be part of a supportive, experienced, and welcoming team culture.
About the Practice
Lumino Remuera Dental Centre is one of the largest and busiest practices within the Lumino network. Our highly experienced team of dentists, hygienists, oral health therapists, and support staff work together to deliver outstanding care to our patients. Many of our team members have been with the practice for over a decade, creating a stable, collaborative, and welcoming environment that both staff and patients value.
If you're passionate about providing exceptional customer service and want to be part of a friendly, high-performing team, we'd love to hear from you. Apply today and take the next step in your career with Lumino Remuera Dental Centre.
As Australasia’s largest dental support organisation, Abano Healthcare is your team behind the practice by providing support services and day to day running of our practices to enable our clinical partners to do what they do best – being experts in oral healthcare and providing an exceptional patient experience.
With a number of brands across Australia and New Zealand including Lumino The Dentists, Maven Dental and 1300 Smiles Dentist Abano Healthcare provides dental support to over 250 locations and 750 clinical partners across our network.
Offices: 74-88 Tribune St, Level 2, South Brisbane, Queensland 4101, AU · 12 Julius Avenue, Building A, Suite G.01, North Ryde, Sydney, New South Wales 2113, AU · 29 Customs St W, AON Centre, Level 11,, Auckland Central, Auckland 1010, NZ
As Australasia’s largest dental support organisation, Abano Healthcare is your team behind the practice by providing support services and day to day running of our practices to enable our clinical partners to do what they do best – being experts in oral healthcare and providing an exceptional patient experience.
With a number of brands across Australia and New Zealand including Lumino The Dentists, Maven Dental and 1300 Smiles Dentist Abano Healthcare provides dental support to over 250 locations and 750 clinical partners across our network.
Offices: 74-88 Tribune St, Level 2, South Brisbane, Queensland 4101, AU · 12 Julius Avenue, Building A, Suite G.01, North Ryde, Sydney, New South Wales 2113, AU · 29 Customs St W, AON Centre, Level 11,, Auckland Central, Auckland 1010, NZ