Front Desk Coordinator | Lumino St Heliers |Full-time
On-site
$28/hr–$35/hr
Mid level
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Front Desk Coordinator | Lumino St Heliers |Full-time
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$28/hr–$35/hr
Full-time
Posted 56d ago
~40 hrs/week
Responsibilities
Manage the front desk by welcoming patients, coordinating appointment schedules, and maintaining accurate patient records. Handle financial processes including payments and insurance claims while ensuring seamless communication with the clinical team.
Requirements
Previous experience in dental or healthcare administration is preferred along with strong computer skills. Candidates must possess excellent communication skills, a professional attitude, and valid New Zealand work rights.
Full job description
Company Description
At Lumino, we are a talented team of professionals dedicated to delivering exceptional patient experiences and high-quality dental care. With over 130 practices nationwide, Lumino is at the heart of communities across New Zealand. We are committed to providing the highest standards of care for our patients, while offering ongoing support and development for our clinicians and practice teams.
About Lumino St Heliers
Lumino St Heliers provides the highest standard of care through our state of the art facilities. We provide extensive oral health services including preventive, restorative and cosmetic services through health professionals at the forefront of the dental field. Join our friendly team, assist with general, preventative, restorative & cosmetic dentistry.
Job Description
Lumino St Heliers is looking for an experienced and motivated Front Desk Coordinator.
Hours for this role:
Monday 7.45am - 5.15pm
Tuesday 7.45am - 5.15pm
Wednesday 7.45am - 5.15pm
Thursday 7.45am - 5.15pm
Friday 8am – 2.30pm
What You’ll Do:
Welcome patients with a warm, professional, and friendly approach, ensuring they feel comfortable and supported
Coordinate appointment scheduling and manage the practice calendar to ensure smooth daily operations
Maintain accurate and up-to-date patient records, including personal details and treatment information
Respond to patient enquiries in person, online, and over the phone, delivering exceptional customer service
Assist with financial processes such as processing payments, managing insurance claims, and discussing treatment costs
Work closely with the clinical team to ensure seamless communication and efficient workflow between front office and treatment areas
Contribute to the cleanliness, organisation, and presentation of the reception and front office area
Qualifications
Previous dental or healthcare administration experience (preferred)
Excellent verbal and written communication skills
Strong customer service skills with the ability to empathise and engage with patients of all ages
Outstanding organisational skills and attention to detail, with the ability to multitask effectively
Strong computer skills, including experience with dental practice management systems
A friendly, positive, and professional attitude, even in high-pressure situations
Proven ability to work collaboratively as part of a close-knit team
Have valid NZ Work rights and located in Central Auckland
Additional Information
We know your time is valuable, so we’ve made the first step quick and easy. Once you apply, you’ll receive an automatic email with a few simple questions. It’s a relaxed chat—no pressure! Answer at your convenience, and as soon as we receive your responses, we’ll be in touch to keep the process moving quickly.
Check your inbox—we’re excited to connect with you!
As Australasia’s largest dental support organisation, Abano Healthcare is your team behind the practice by providing support services and day to day running of our practices to enable our clinical partners to do what they do best – being experts in oral healthcare and providing an exceptional patient experience.
With a number of brands across Australia and New Zealand including Lumino The Dentists, Maven Dental and 1300 Smiles Dentist Abano Healthcare provides dental support to over 250 locations and 750 clinical partners across our network.
Offices: 74-88 Tribune St, Level 2, South Brisbane, Queensland 4101, AU · 12 Julius Avenue, Building A, Suite G.01, North Ryde, Sydney, New South Wales 2113, AU · 29 Customs St W, AON Centre, Level 11,, Auckland Central, Auckland 1010, NZ
As Australasia’s largest dental support organisation, Abano Healthcare is your team behind the practice by providing support services and day to day running of our practices to enable our clinical partners to do what they do best – being experts in oral healthcare and providing an exceptional patient experience.
With a number of brands across Australia and New Zealand including Lumino The Dentists, Maven Dental and 1300 Smiles Dentist Abano Healthcare provides dental support to over 250 locations and 750 clinical partners across our network.
Offices: 74-88 Tribune St, Level 2, South Brisbane, Queensland 4101, AU · 12 Julius Avenue, Building A, Suite G.01, North Ryde, Sydney, New South Wales 2113, AU · 29 Customs St W, AON Centre, Level 11,, Auckland Central, Auckland 1010, NZ