Part-Time Remote Customer Service Representative
Aaron Services: Plumbing, Heating & Cooling
Fully Remote Within Georgia | Approximately 22 Hours per Week, With Additional Hours Available
Help Us Deliver an Exceptional Customer Experience
Aaron Services is a family-owned plumbing, heating, and cooling company serving homeowners throughout the greater Atlanta area suburbs since 1978. We’re looking for a friendly, dependable Customer Service Representative to join our team in a part-time, fully remote position.
You’ll often be the first person a customer speaks with, so professional, reassuring communication and a commitment to excellent service are essential. We’re a positive, upbeat team with high standards, and we’re always happy to support one another.
Schedule
- Friday: 8:30 a.m.–4:30 p.m.
- Saturday: 7:30 a.m.–2:30 p.m.
- Sunday: 7:30 a.m.–2:30 p.m.
Additional hours may be available based on company needs and employee availability.
Primary Responsibilities
- Respond to incoming customer contacts by phone, email, and text
- Schedule plumbing, heating, and air-conditioning appointments in ServiceTitan
- Gather and accurately record customer, property, and service information
- Communicate clearly and professionally throughout the scheduling process
- Convey messages and important information to technicians, managers, and other team members
- Maintain accurate customer records
- Assist with other administrative work as needed
- Help ensure every customer receives friendly, responsive service
Remote-Work Requirements
The employee must be located in and perform all work from within Georgia.
During scheduled hours, the employee must work from a quiet, distraction-free workspace and remain available at a computer to answer calls, respond to messages, schedule appointments, and fulfill the responsibilities of the position. Reliable high-speed internet and a dependable computer setup are required.
What We’re Looking For
- Highly professional and friendly verbal and written communication skills
- A genuine desire to help and book customers
- Dependability and the ability to work scheduled shifts independently
- Strong attention to detail and organizational skills
- Comfort managing calls, emails, texts, and multiple tasks
- A calm, pleasant, and solution-oriented approach
- The ability to learn new software, processes, and service information
Preferred Experience
The following experience is helpful but not required:
- Customer service or dispatch experience with a plumbing or HVAC company
- Experience using ServiceTitan
- Experience with Google Chat, Google Docs, or other Google products
We’re willing to train the right person who brings excellent communication skills, dependability, a positive attitude, and a strong commitment to customer service.
You’ll Thrive Here If You…
- Genuinely enjoy helping people and making stressful situations easier
- Communicate with warmth, confidence, and professionalism
- Stay organized while managing calls, texts, emails, and scheduling needs
- Are dependable, self-motivated, and take ownership of completing your work
- Enjoy working independently while supporting a positive, upbeat team
About Aaron Services
Aaron Services has been family-owned and operated since 1978. We’ve built our reputation by treating customers honestly, communicating clearly, and providing dependable home services. Our team takes pride in supporting one another and maintaining the high standards that have earned us more than 2,500 five-star reviews.
If you’re looking for a steady remote position with a positive team and enjoy helping customers feel heard and taken care of, we’d love to hear from you.
This is a remote position.
