Buffalo, New York, United States · Remote OK
$24/hr–$25/hr
About the Role: As a Customer Experience Specialist at Kangarootime, you are the first point of contact for childcare providers who need help getting the most out of our platform. You'll handle inbound support requests v…
Skills: Customer Support, Client Relationship Management, Technical Troubleshooting, Zendesk, CRM
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Act as the primary point of contact for childcare providers to resolve platform issues and drive feature adoption. Manage a portfolio of clients to ensure long-term success and relay customer feedback to the product team.
Requires 1-3 years of experience in customer support or account management, preferably within a SaaS environment. Must possess strong communication skills and proficiency with ticketing systems like Zendesk.
Our mission: To attract and retain high-growth startups in Buffalo.
43North is an accelerator program that invests $5 million per year to attract and retain high-growth startups in Buffalo, NY. Save the date for 43North Finals on October 16th, 2025!
Offices: 1 W Seneca St, 24th Floor, Buffalo, New York 14203, US
Our mission: To attract and retain high-growth startups in Buffalo.
43North is an accelerator program that invests $5 million per year to attract and retain high-growth startups in Buffalo, NY. Save the date for 43North Finals on October 16th, 2025!
Offices: 1 W Seneca St, 24th Floor, Buffalo, New York 14203, US
