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4 Senses House Cleaning logo4 Senses House Cleaning

Service Manager

Madison, Wisconsin, United States · On-site

Mid level

Join 4 Senses House Cleaning as Our Field Success Manager Lead People. Elevate Standards. Build a Winning Team. 4 Senses House Cleaning is one of Madison’s fastest-growing residential cleaning companies, known for delive…

Skills: Team Leadership, Quality Control, Operations Management, Customer Service, Performance Coaching

4 Senses House Cleaning logo

Service Manager

4 Senses House Cleaning

Madison, Wisconsin, United States • On-site

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Mid level

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  • Full-time
  • Performance Bonuses, Paid Training, Growth Opportunities, Dental Insurance, Vision Insurance, Health Insurance
  • Posted 64d ago
  • ~40 hrs/week

Responsibilities

Oversee daily field operations and lead cleaning technicians to ensure high-quality service and brand standards. Act as the primary link between ownership, office operations, and field staff to maintain client satisfaction.

Requirements

Requires previous leadership or management experience and the ability to be bilingual in English and Spanish. Must possess a valid driver's license, reliable transportation, and strong organizational skills.

Full job description

Join
4 Senses House Cleaning
as Our Field Success Manager

Lead People. Elevate Standards. Build a Winning Team.

4 Senses House Cleaning is one of Madison’s fastest-growing residential cleaning companies, known for delivering premium service, exceptional client experiences, and a positive team culture. We are looking for a highly organized, people-focused Field Success Manager to lead our cleaning teams in the field and help us scale to the next level.

This is not just a “supervisor” role. We’re looking for a leader who takes ownership, solves problems fast, develops people, and ensures every client experience reflects our brand standards.

If you thrive in leadership, enjoy coaching teams, and want to grow with a company that values excellence, this could be the opportunity for you.

Position Overview

As the Field Success Manager, you will oversee daily field operations, support cleaning technicians, perform quality inspections, manage team accountability, and ensure clients consistently receive a 5-star experience. You’ll serve as the bridge between ownership, office operations, and field staff.

Responsibilities

Team Leadership

  • Lead, motivate, and support cleaning technicians in the field
  • Conduct team check-ins, coaching, and performance feedback
  • Train new employees on systems, standards, and company expectations
  • Promote accountability, professionalism, and positivity

Quality Control

  • Perform inspections to ensure cleaning quality meets company standards
  • Resolve issues quickly and professionally
  • Maintain consistency across all client homes

Operations Management

  • Monitor schedules and ensure teams stay on time
  • Handle field-related problem-solving throughout the day
  • Communicate with office staff regarding team performance and client updates
  • Ensure supplies are maintained properly

Client Experience

  • Deliver exceptional customer service
  • Address client concerns professionally and efficiently
  • Build long-term client trust and retention

What We’re Looking For

Required Qualifications

  • Leadership or management experience
  • Strong communication and organizational skills
  • Ability to manage multiple priorities under pressure
  • Valid driver’s license and reliable transportation
  • Professional appearance and positive attitude
  • Ability to lead by example
  • Ability to analyze data and create review processes
  • Must have excellent communication skills with a strong desire to help others
  • Must be analytical and creative to develop plans to recruit, motivate, and encourage employees while striving to improve processes and product quality
  • Bilingual: English and Spanish
  • Eye for details

Preferred Qualifications

  • Experience in residential cleaning, hospitality, home services, or field operations
  • Bilingual (English/Spanish)
  • Experience training or coaching teams

Compensation & Benefits

  • Competitive hourly pay or salary based on experience
  • Performance bonuses
  • Paid training
  • Growth opportunities within a rapidly expanding company
  • Supportive and team-oriented culture
  • Monday-Friday
  • Direct deposit every Friday
  • Dental and Vision insurance
  • Health Insurance
  • 401 (k) with company match
  • Paid Birthday Off (PTO)
  • Paid holidays
  • Annual company parties & fun contests
  • Referral bonuses
  • Monthly Performance bonuses

Why Join 4 Senses?

At 4 Senses, we believe great people build great companies. We invest in our team, promote from within, and create opportunities for leaders to grow with us long-term.

We are building the most trusted residential cleaning brand in Madison — and we want leaders who are excited to help build it.

To Apply

Send your resume and a short introduction explaining why you’d be a great fit for the Field Success Manager role.

Related keywords

Residential CleaningField OperationsHospitalityQuality InspectionsTeam AccountabilityClient RetentionPerformance FeedbackStaff MotivationMadison WisconsinHome Services

About 4 Senses House Cleaning

LinkedInVisit site

Madison's most trusted home cleaning company since 2005 — 800+ five-star reviews

Industry
Consumer Services
Company size
11-50 employees
Founded
2005
Headquarters
Madison, Wisconsin
LinkedIn followers
24

4 Senses House Cleaning has been Madison's premier residential cleaning company since 2005 — built on a simple promise: exceptional service, every visit, without exception. Over nearly two decades, we've earned the trust of thousands of Dane County homeowners, busy professionals, and families who value their time and expect the best. Our 800+ five-star reviews, Inc. 5000 recognition, and multiple Best of Madison awards reflect a standard of quality we hold ourselves to every single day. What sets us apart: — Rigorously vetted team: every cleaner undergoes an in-person interview and thorough background check before entering a client's home — Eco-friendly, non-toxic products safe for children, pets, and the environment — 100% satisfaction guarantee — we're not done until you're completely happy — Seamless communication and easy online booking — Proud partner of Cleaning for a Reason, providing free cleanings for cancer patients in our community We work with homeowners, property managers, relocation specialists, and real estate professionals across the Madison area who need a cleaning partner they can rely on — consistently and without micromanagement. Our services include recurring home cleaning, deep cleaning, move-in/move-out cleaning, in-home laundry service, and office cleaning. 📍 Serving Madison, Middleton, Verona, Waunakee, Fitchburg, Sun Prairie, Oregon, Stoughton, and all of Dane County 🌐 4senseshousecleaning.com 📞 (608) 716-4141 ✉️ [email protected]

Offices: 3830 Atwood Ave, Madison, Wisconsin 53714, US

House Cleaning Service Maid Serviceand Residential Cleaning
View all jobs at 4 Senses House Cleaning

About 4 Senses House Cleaning

LinkedInVisit site

Madison's most trusted home cleaning company since 2005 — 800+ five-star reviews

Industry
Consumer Services
Company size
11-50 employees
Founded
2005
Headquarters
Madison, Wisconsin
LinkedIn followers
24

4 Senses House Cleaning has been Madison's premier residential cleaning company since 2005 — built on a simple promise: exceptional service, every visit, without exception. Over nearly two decades, we've earned the trust of thousands of Dane County homeowners, busy professionals, and families who value their time and expect the best. Our 800+ five-star reviews, Inc. 5000 recognition, and multiple Best of Madison awards reflect a standard of quality we hold ourselves to every single day. What sets us apart: — Rigorously vetted team: every cleaner undergoes an in-person interview and thorough background check before entering a client's home — Eco-friendly, non-toxic products safe for children, pets, and the environment — 100% satisfaction guarantee — we're not done until you're completely happy — Seamless communication and easy online booking — Proud partner of Cleaning for a Reason, providing free cleanings for cancer patients in our community We work with homeowners, property managers, relocation specialists, and real estate professionals across the Madison area who need a cleaning partner they can rely on — consistently and without micromanagement. Our services include recurring home cleaning, deep cleaning, move-in/move-out cleaning, in-home laundry service, and office cleaning. 📍 Serving Madison, Middleton, Verona, Waunakee, Fitchburg, Sun Prairie, Oregon, Stoughton, and all of Dane County 🌐 4senseshousecleaning.com 📞 (608) 716-4141 ✉️ [email protected]

Offices: 3830 Atwood Ave, Madison, Wisconsin 53714, US

House Cleaning Service Maid Serviceand Residential Cleaning
View all jobs at 4 Senses House Cleaning

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