Sofia, Sofia-City, Bulgaria · Hybrid
$22k–$30k/yr
About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With o…
Skills: Customer support, Technical troubleshooting, API support, System integration, Cloud-based applications
London, England, United Kingdom · Remote OK
About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With o…
Skills: B2B Sales, SaaS Sales, Consultative Selling, Pipeline Generation, Outbound Prospecting
Tokyo, Tokyo, Japan · Hybrid
About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With o…
Skills: Customer Support, Technical Troubleshooting, Onboarding, Implementation, Issue Resolution
Toulouse, Occitania, France · Hybrid
Afin de consolider notre position de référence sur le marché des services d’expertise en énergies renouvelables, nous recherchons un(e) ingénieur(e) spécialisé(e) ENR PV pour rejoindre notre équipe basée à Toulouse. Les …
Skills: Photovoltaic systems, PVSyst, AutoCad, Sketchup, PV Case
Toulouse, Occitania, France · Hybrid
Afin de consolider notre position de référence sur le marché des services d’expertise en énergies renouvelables, nous recherchons un(e) ingénieur(e) spécialisé(e) ENR éolien pour rejoindre notre équipe basée à Toulouse. …
Skills: Wind energy, Feasibility studies, Wind resource assessment, Technical auditing, Project financing
Bethesda, Maryland, United States · Remote OK
$120k–$140k/yr
About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With o…
Skills: Go-to-market strategy, Product launch management, Sales enablement, Cross-functional leadership, Product positioning
Málaga, Andalusia, Spain · Remote OK
Estamos buscando un Consultor especializado/a en proyectos renovables. Te unirás a nuestro equipo de Consultoría de Iberia y tu responsabilidad se centrará en la gestión de proyectos BESS y fotovoltaicos. Grado en Ingeni…
Skills: BESS Project Management, Photovoltaic Systems, EPC Contract Management, Construction Supervision, Electrical Engineering
Seville, Andalusia, Spain · Remote OK
Estamos buscando un Consultor especializado/a en proyectos renovables. Te unirás a nuestro equipo de Consultoría de Iberia y tu responsabilidad se centrará en la gestión de proyectos BESS y fotovoltaicos. Grado en Ingeni…
Skills: BESS Project Management, Photovoltaic Systems, EPC Contract Management, Construction Supervision, Electrical Engineering
Spain · Remote OK
Estamos buscando un Consultor especializado/a en proyectos renovables. Te unirás a nuestro equipo de Consultoría de Iberia y tu responsabilidad se centrará en la gestión de proyectos BESS y fotovoltaicos. Grado en Ingeni…
Skills: BESS Project Management, Photovoltaic Systems, EPC Contract Management, Construction Supervision, Electrical Engineering
Charlottesville, Virginia, United States · Remote OK
$90k–$110k/yr
About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With o…
Skills: B2B Sales, Consultative Selling, Outbound Prospecting, Pipeline Management, Enterprise Sales
Bethesda, Maryland, United States · Hybrid
$90k–$110k/yr
About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With o…
Skills: B2B Sales, Enterprise Sales, Consultative Selling, Outbound Prospecting, Pipeline Management
Brussels, Brussels-Capital, Belgium · Hybrid
As we continue to expand our digital products and strengthen our position as a leader in renewable energy technology, we are looking for an experienced React Front-End Developer to join our team. We're looking for someon…
Skills: React, TypeScript, Frontend Development, Performance Optimization, Material UI
Durham, North Carolina, United States · Hybrid
As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer journey: from onboarding new clients through to driving the ongoing success of mature accounts. Strong project management ski…
Skills: Account Management, Project Management, Customer Onboarding, KPI Monitoring, Relationship Building
Durham, North Carolina, United States · Hybrid
3E is looking for a new Professional Services Engineer to help drive the end-to-end technical delivery of large-scale asset onboarding onto our Asset Performance Management (APM) SaaS platform. This is a hands-on, build-…
Skills: Python, REST APIs, SQL, Data Integration, ETL
Sofia, Sofia-City, Bulgaria · Hybrid
About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With o…
Skills: German Language Proficiency, English Language Proficiency, HR Administration, German Labor Law, Payroll Administration
Markdorf, Baden-Württemberg, Germany · On-site
About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With o…
Skills: HR Administration, Onboarding, Offboarding, German Language Proficiency, English Language Proficiency
Bethesda, Maryland, United States · Remote OK
$125k–$140k/yr
About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With o…
Skills: SDS Authoring, Global Team Leadership, Operational Transformation, Regulatory Compliance, Resource Management
Bethesda, Maryland, United States · Remote OK
$160k–$175k/yr
About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With o…
Skills: AI Security, Trust Engineering, Security Engineering, Infrastructure Engineering, Platform Engineering
Brussels, Brussels-Capital, Belgium · Hybrid
To sustain our continuous growth, we are looking for a Solar & BESS Energy Engineer. You will be working with our team of experts from our headquarters in Brussels. Our dynamic team will be your continuous sounding board…
Skills: Energy Yield Calculations, Technical Feasibility Studies, Site Inspections, Project Management, Technical Writing
Brussels, Brussels-Capital, Belgium · Hybrid
We are looking for a Revenue Operations Analyst to help scale our Enterprise B2B SaaS and Technical Advisory go-to-market engines. This role sits at the intersection of Sales Operations, Marketing Operations, Business In…
Skills: Revenue Operations, Sales Operations, Marketing Operations, Business Intelligence, CRM Administration
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You will act as a key link between customers and internal teams, owning complex technical issues from investigation through resolution. You will partner with Product and Engineering teams to troubleshoot applications, APIs, and integrations while mentoring junior team members.
The role requires 3–5 years of experience in customer support, including at least 1 year in a senior or leadership capacity. Candidates must possess strong troubleshooting skills, proficiency with ticketing systems, and the ability to communicate complex technical concepts clearly.
3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.
You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.
Join us and make an impact!
We’re looking for a Senior Customer Support Specialist to join our Customer Experience team in Sofia. This is not a traditional high-volume support role, it’s an opportunity to work on complex software challenges and help customers get the most value from highly configurable, cloud-based solutions.
In this role, you’ll act as a key link between customers and internal teams, owning issues from investigation through resolution. You’ll partner closely with Product, Engineering, and Customer Success to troubleshoot applications, APIs, integrations, configurations, and data-related issues, interpret system behavior, and drive meaningful, long-term solutions.
You’ll support solutions such as ERC+ Suite, 3E Optimize for SAP, 3E Notify, and related APIs and integrations. These products help customers manage Safety Data Sheet (SDS), regulatory, and compliance workflows and may connect with enterprise environments such as SAP EHS.
You’ll be part of a close-knit, supportive team in Sofia, with opportunities to deepen your technical expertise and gain exposure across areas like product, systems, integrations, and process improvement.
We’re looking for someone who puts customers first, takes ownership, and works collaboratively across teams. You’re adaptable, curious, and motivated to continuously improve how work gets done, including using AI and other tools to work more efficiently.
You bring strong technical curiosity and communication skills, and you’re comfortable navigating complex systems, managing multiple priorities, and handling challenging situations with professionalism and care. Experience with cloud-based applications, APIs, and system integrations will give you a strong foundation for success in this role.
Provide timely, high-quality support via phone, email, chat, and other channels
Resolve complex technical issues and escalations with a customer-first mindset
Help customers understand and apply platform data and content in their workflows
Investigate data discrepancies, content gaps, and configuration questions
Partner with Product, Engineering, and other teams to resolve issues and improve solutions
Document interactions and ensure clear, consistent communication with customers
Identify recurring issues and recommend improvements to products and processes
Mentor and support junior team members to elevate team performance
Contribute to the development of best practices, knowledge resources, and support processes
Monitor support trends and contribute to continuous improvement initiatives
3–5 years of experience in customer support or a related role, including complex issue resolution, with at least 1 year in a senior or leadership capacity
Fluent in English (written and verbal), with the ability to communicate clearly with global customers
Strong troubleshooting and analytical skills, with the ability to break down and solve complex problems
Experience with ticketing or case management systems (e.g., Zendesk, Jira, or similar)
Experience supporting web-based applications, APIs, or system integrations
Ability to clearly explain technical concepts to both technical and non-technical audiences
Strong communication skills with a professional, customer-focused approach
Experience mentoring or supporting team members
Comfortable working in a fast-paced, evolving environment
Collaborative, proactive, and self-driven, with a strong sense of ownership and curiosity
Experience troubleshooting APIs or working with web-based applications in a support environment
Experience with SAP environments, particularly SAP EHS, including exposure to SDS authoring, product compliance or regulatory reporting, ECC and/or S/4HANA integrations, or ABAP/technical artifacts
Familiarity with Agile or software development environments
Experience working with data-driven platforms or interpreting data outputs
Exposure to identity management systems (e.g., Okta, Azure AD), SSO, MFA, or SQL
Background in IT, engineering, or programming
Knowledge of chemical safety, product stewardship, or supply chain sustainability
Experience using AI tools to improve workflows or productivity
3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here
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Unlocking the full potential of renewables through digital innovation and expert services
3E is a leading technology and SaaS company providing digital solutions and expert services that maximise the performance of renewable energy assets. As a trusted data services partner, we deliver future-proof and easy-to-deploy solutions over a project’s entire lifetime, supporting developers, asset managers, operators, investors, EPC contractors and IPP's. 3E's one-stop digital platform SynaptiQ provides a complete range of leading SaaS solutions for development, operational asset management and analytics. In addition, 3E supplies various expert services for engineering, technical and strategic decision support. 3E has a proven track record spanning more than 26 years across 200 countries. It operates an international team of 100+ experts from its headquarters in Brussels and offices in Barcelona, Paris, Toulouse, Cape Town, Raleigh and Chennai. Strengthened by partnerships with universities and industry pioneers, 3E continues to explore innovations and new developments in renewable energy and digitalisation, striving to provide the industry’s most advanced energy intelligence and AI-based solutions.
Offices: Quai à la Chaux 6 Kalkkaai, Brussels, 1000, BE · 10, Place du Capitole, Toulouse, Occitanie 31000, FR · Puravankara Primus 236, 9th floor, Rajiv Gandhi Salai, Belgium Business Center Chennai, Chennai, 600 0097, IN · 20 Lower Burg Street, The Landing - Unit 401, Cape Town, 4Th Floor 8001, ZA · 33 Rue La Fayette, Paris, Paris 75009, FR
Unlocking the full potential of renewables through digital innovation and expert services
3E is a leading technology and SaaS company providing digital solutions and expert services that maximise the performance of renewable energy assets. As a trusted data services partner, we deliver future-proof and easy-to-deploy solutions over a project’s entire lifetime, supporting developers, asset managers, operators, investors, EPC contractors and IPP's. 3E's one-stop digital platform SynaptiQ provides a complete range of leading SaaS solutions for development, operational asset management and analytics. In addition, 3E supplies various expert services for engineering, technical and strategic decision support. 3E has a proven track record spanning more than 26 years across 200 countries. It operates an international team of 100+ experts from its headquarters in Brussels and offices in Barcelona, Paris, Toulouse, Cape Town, Raleigh and Chennai. Strengthened by partnerships with universities and industry pioneers, 3E continues to explore innovations and new developments in renewable energy and digitalisation, striving to provide the industry’s most advanced energy intelligence and AI-based solutions.
Offices: Quai à la Chaux 6 Kalkkaai, Brussels, 1000, BE · 10, Place du Capitole, Toulouse, Occitanie 31000, FR · Puravankara Primus 236, 9th floor, Rajiv Gandhi Salai, Belgium Business Center Chennai, Chennai, 600 0097, IN · 20 Lower Burg Street, The Landing - Unit 401, Cape Town, 4Th Floor 8001, ZA · 33 Rue La Fayette, Paris, Paris 75009, FR
