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Jobs at 360Learning (Now Hiring) — 2 open

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Solution Expert

Berlin, Germany · Remote OK

Mid level

Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanc…

Skills: Professional Consulting, SaaS Deployment, Project Management, API Integration, SSO Configuration

360Learning logo360Learning

Enterprise Account Executive (m/f/d)

Berlin, Germany · Remote OK

Senior+

As the first Enterprise Account Executive for DACH, you will lead 360Learning’s expansion into one of Europe’s most strategic markets. Joining a team of 9 Enterprise AEs across France and the UK, you will bring our prove…

Skills: Enterprise Sales, B2B Sales, SaaS, Strategic Territory Development, Pipeline Generation

360Learning logo

Solution Expert

360Learning

Berlin, Germany • Remote OK

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Mid level

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  • Full-time
  • Base Salary, Variable Component, Equity, Work From Home Perks, Parental Leave
  • Posted 2d ago
  • ~40 hrs/week
  • Remote in Germany

Responsibilities

Act as a trusted advisor for strategic customers by translating complex requirements into scalable solutions on the 360Learning platform. Manage a portfolio of enterprise clients to drive product adoption through technical integrations, architecture redesigns, and solution audits.

Requirements

Requires 3 years of professional consulting experience in customer-facing roles and a proven track record of deploying SaaS products. Must be proficient in English, French, and German, with technical expertise in APIs and SSO configuration.

Full job description

Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform.

 

You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities.

 

These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value.

\nWithin 1 month, you will:
  • Become a Trello expert through our onboarding process
  • Understand our product offering through training
  • Master our platform and be able to support clients on basics requests through ticketing
Within 3 months, you will:
  • Own your portfolio of 10 enterprise clients & leading up to 30 active projects simultaneously
  • Start to answer questions coming from your portfolio of clients
  • Support the Customer Success partner on functional and technical questions
  • Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting
Within 6 months, you will:
  • Be able to pitch the value of the 360Learning platform
  • Develop repeatable and scalable processes to improve project quality and delivery
  • Support Strategic customers all along their contract from an expertise standpoint
  • Deliver Professional Services to our existing customers base
Within 12 months, you will:
  • Onboard another Solution Expert
  • Contribute to our knowledge base to share best practices and lessons learned
  • Work with our partner ecosystem to strengthen the services proposed to our clients
  • Deliver platform audits to clients
  • Deliver professional services proposed in our Professional Service catalogue
The Skill Set
  • 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
  • Previous deployment experience of SaaS products, ideally HR related
  • Project management skills
  • Good understanding and experience working with APIs, SSO configuration & troubleshooting
  • Solution-oriented, client-first mindset in everything you do
  • Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
  • Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
  • Full professional proficiency in French, English, and German
  • Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L
What We Offer
  • Compensation: Package includes base salary, a variable component and equity 📈

  • Benefits: Work From Home perks, 1 month parental leave for the second parent. 

  • Balance: Flexible hours, Total work from home possible anywhere in Germany 🏠

  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

  • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

  • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆

The Interview Process
  • Phone Screen with our Talent Acquisition Manager
  • Discovery Meeting with a Solution Expert
  • Case Study Meeting with 2 Solution Expert Coach and a Solution Expert
  • Clarification Meeting with our Head of Professional Services
  • Culture Fit Meeting with our Chief Human Resources Officer
  • Offer !
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
 
\n

Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Related keywords

360LearningLMSSaaSAPISSOProfessional ServicesCustomer SuccessSolutions EngineeringTrelloEnterprise SoftwareHR TechCollaborative LearningTechnical Account ManagementPlatform AuditIntegration

About 360Learning

LinkedInVisit site

AI-driven enterprise LMS that closes skills gaps by capturing internal expertise with Collaborative Learning Academies.

Industry
Software Development
Company size
201-500 employees
Founded
2013
Headquarters
New York
LinkedIn followers
58,292

360Learning is the AI-driven enterprise LMS that closes skills gaps by capturing internal expertise with Collaborative Learning Academies. Legacy systems force L&D teams to choose between scale and relevance. 360Learning eliminates this trade-off. Using agentic AI, we transform the expertise that runs your business into scalable learning for your entire organization - upskilling employees, customers, and partners from one platform. The platform merges enterprise LMS and LXP capabilities including agentic automation, adaptive coaching, a multimodal AI content builder, and the market’s #1 rated mobile app. Our ecosystem of 50+ partners includes an SAP Silver Partnership and Workday Design Partnership, ensuring learning connects to your broader business strategy. Over 2,500 companies, including Heineken, Equinox, Michelin, Merlin, and Cisco, trust 360Learning as their enterprise LMS. We are rated the #1 AI LMS by eLearning industry, recognized by industry analysts and a G2 leader. Backed by dedicated implementation, support, and services teams, we help L&D become a growth lever, not a cost center. Founded in 2013. $240M raised. Teams across North America and Europe.

Offices: 33 Irving Pl, New York, 10003, US · London, Angleterre, GB · 116, Rue de la Tour, Paris, Île-de-France 75116, FR · Karlsruhe, DE

LMSsocial learningLCMSE-LearningLearning Management SystemLEPLearning OrganizationEngagementLXPAuthoring Tool
View all jobs at 360Learning

About 360Learning

LinkedInVisit site

AI-driven enterprise LMS that closes skills gaps by capturing internal expertise with Collaborative Learning Academies.

Industry
Software Development
Company size
201-500 employees
Founded
2013
Headquarters
New York
LinkedIn followers
58,292

360Learning is the AI-driven enterprise LMS that closes skills gaps by capturing internal expertise with Collaborative Learning Academies. Legacy systems force L&D teams to choose between scale and relevance. 360Learning eliminates this trade-off. Using agentic AI, we transform the expertise that runs your business into scalable learning for your entire organization - upskilling employees, customers, and partners from one platform. The platform merges enterprise LMS and LXP capabilities including agentic automation, adaptive coaching, a multimodal AI content builder, and the market’s #1 rated mobile app. Our ecosystem of 50+ partners includes an SAP Silver Partnership and Workday Design Partnership, ensuring learning connects to your broader business strategy. Over 2,500 companies, including Heineken, Equinox, Michelin, Merlin, and Cisco, trust 360Learning as their enterprise LMS. We are rated the #1 AI LMS by eLearning industry, recognized by industry analysts and a G2 leader. Backed by dedicated implementation, support, and services teams, we help L&D become a growth lever, not a cost center. Founded in 2013. $240M raised. Teams across North America and Europe.

Offices: 33 Irving Pl, New York, 10003, US · London, Angleterre, GB · 116, Rue de la Tour, Paris, Île-de-France 75116, FR · Karlsruhe, DE

LMSsocial learningLCMSE-LearningLearning Management SystemLEPLearning OrganizationEngagementLXPAuthoring Tool
View all jobs at 360Learning

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