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Jobs at 101 Mobility (Now Hiring) — 1 open

101 Mobility

Customer Support Specialist

Midwest City, Oklahoma, United States · Hybrid

$23/hr–$27/hr

Mid level

Benefits: 401(k) Paid time off 401(k) matching Competitive salary Flexible schedule Home office stipend Training & development About the Role: 101Mobility LLC is looking for a driven and passionate Customer Support Speci…

Skills: Customer Service, Problem-solving, Verbal Communication, Written Communication, Microsoft Office Suite

Customer Support Specialist

101 Mobility

Midwest City, Oklahoma, United States • Hybrid

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Mid level

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  • $23/hr–$27/hr
  • Full-time
  • 401(k), Paid time off, 401(k) matching, Competitive salary, Flexible schedule, Home office stipend
  • Posted 19d ago
  • ~40 hrs/week

Responsibilities

The role focuses on converting leads into consultations, scheduling installations, and managing customer payments and invoices. It also involves resolving customer complaints and maintaining organized customer files using a proprietary operating system.

Requirements

Candidates need over 3 years of customer service experience, including 1-2 years in a related field, and proficiency in Microsoft Office and CRM software. Strong communication, organizational skills, and a results-oriented mindset are essential.

Full job description

Benefits:
  • 401(k)
  • Paid time off
  • 401(k) matching
  • Competitive salary
  • Flexible schedule
  • Home office stipend
  • Training & development
About the Role:
101Mobility LLC is looking for a driven and passionate Customer Support Specialist to support our team in Midwest City and throughout Oklahoma. In this role, you'll be the heart of our customer experience, ensuring that the daily operations of the organization operate efficiently. As a CSS, aka CCM, you'll strive to ensure every interaction reflects our commitment to excellence and full-service operations. If you thrive in a fast-paced environment and love building lasting relationships, we want to hear from you!

Responsibilities:
  • Convert phone calls and form leads to scheduled consultations
  • Making outbound calls to potential customers upon receipt of web and form leads
  • Gains commitment from customers to schedule in‐home consultations
  • Create quotes for VA and Client reviews.
  • Timely follow-up on quotes and schedules to improve completion rates.
  • Scheduling field installations
  • Process invoices and customer payments
  • Assist with tracking and ordering inventory
  • Run reports essential to business operations
  • Expedite the resolution of customer problems and complaints
  • Maintain customer files in an organized and confidential manner
  • Utilize the proprietary operating system to document all customer interactions
  • Handle escalated customer issues with professionalism and a solution-focused approach
  • Analyze customer feedback and trends to identify opportunities for continuous improvement
Requirements:
  • 3+ years of customer service experience, with at least 1-2 years in related fields
  • Demonstrated aptitude for problem‐solving;
  • Ability to determine solutions for customers
  • Must be results‐orientated and able to work both independently and within a
    team environment
  • Excellent verbal and written communication skills
  • Proficiency in using Microsoft Office Suite applications
  • Must be detail oriented and have excellent organizational skills
  • Manage multiple priorities seamlessly
  • Stellar time management skills
  • Strong customer service focus
  • Proven ability to manage escalations and resolve conflicts effectively
  • Proficiency with CRM software and customer service platforms
  • Detail-oriented, organized, and able to multitask in a dynamic environment
  • A customer-first mindset with a passion for delivering outstanding service
About Us:
101Mobility LLC is a trusted provider in the OKC and Tulsa areas. We are dedicated to delivering top-tier products and services that make a real difference in people's lives. Our customers choose us time and again because of our reliability, integrity, and commitment to going above and beyond. We foster a supportive and collaborative workplace where employees are valued, empowered, and given the tools they need to succeed. A large portion of our clientele are veterans. Providing the service that enriches their lives is an honorable and rewarding career. It can be stressful due to number of different products and services we provide. However, there is an extensive support network of people and technology to help a person provide the support needed..

Related keywords

Customer SupportCRMMicrosoft OfficeLead ConversionInvoicingInventory ManagementCustomer ExperienceConsultationsConflict ResolutionProprietary Operating SystemVA ReviewsClient ReviewsField Installations

About 101 Mobility

LinkedInVisit site

Experts in Mobility and Accessibility Solutions

Industry
Medical Equipment Manufacturing
Company size
201-500 employees
Founded
2008
Headquarters
Wilmington, North Carolina
LinkedIn followers
5,057

101 Mobility is a nationally recognized leader in accessibility and mobility solutions, proudly serving communities across North America with franchises in over 200 territories. Our mission is to provide safety, freedom, and independence through innovative solutions tailored to meet the unique needs of our customers. We offer a wide range of products, including stair lifts, ramps, platform lifts, auto lifts, patient lifts, elevators, and more, for both residential and commercial spaces. Headquartered in Wilmington, NC, 101 Mobility is driven by a commitment to exceptional customer service and a passion for improving lives. We believe everyone deserves the opportunity to live comfortably and confidently in their environment. At 101 Mobility, we’re dedicated to empowering individuals and communities by creating accessible, inclusive spaces that enhance quality of life.

Offices: 5221 Oleander Drive, Wilmington, North Carolina 28403, US

Medical DevicesMobilityAccessibilityADA ComplianceStair LiftsRampsVertical Platform LiftsResidential ElevatorsPool Liftsand Overhead Patient Lifts
View all jobs at 101 Mobility

About 101 Mobility

LinkedInVisit site

Experts in Mobility and Accessibility Solutions

Industry
Medical Equipment Manufacturing
Company size
201-500 employees
Founded
2008
Headquarters
Wilmington, North Carolina
LinkedIn followers
5,057

101 Mobility is a nationally recognized leader in accessibility and mobility solutions, proudly serving communities across North America with franchises in over 200 territories. Our mission is to provide safety, freedom, and independence through innovative solutions tailored to meet the unique needs of our customers. We offer a wide range of products, including stair lifts, ramps, platform lifts, auto lifts, patient lifts, elevators, and more, for both residential and commercial spaces. Headquartered in Wilmington, NC, 101 Mobility is driven by a commitment to exceptional customer service and a passion for improving lives. We believe everyone deserves the opportunity to live comfortably and confidently in their environment. At 101 Mobility, we’re dedicated to empowering individuals and communities by creating accessible, inclusive spaces that enhance quality of life.

Offices: 5221 Oleander Drive, Wilmington, North Carolina 28403, US

Medical DevicesMobilityAccessibilityADA ComplianceStair LiftsRampsVertical Platform LiftsResidential ElevatorsPool Liftsand Overhead Patient Lifts
View all jobs at 101 Mobility

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