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Senior Design & Research Operations Principal @ Dow Jones | Ex-MLB Advanced Media, ESPN and Verizon | Producer, Program and Operations leader with 20+ years of experience in tech, product and design.
At Dow Jones, my role as Senior Design & Research Operations Principal capitalizes on a deep-seated expertise in digital product development and strategic UX leadership. Our team's focus is on delivering user-centric solutions that not only enhance the user experience but also drive substantial business growth. With a proven track record in UX program management, I lead with a collaborative spirit, ensuring alignment between UX teams, product management, and engineering.
My mission is to create a seamless bridge between creative and technical realms, optimizing processes and fostering a shared understanding of product vision and goals. Through strategic guidance and a data-driven approach, we enable the highest level of UX maturity and operational efficiency, contributing to Dow Jones's reputation as a leader in innovative and customer-focused digital media solutions.
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Member of Verizon Consumer Group (VCG) CX Design Operation team supporting product and UX design programs and initiatives. Focus on improving design operation, processes, and efficiency. Lead new program intake from planning, requirements, to resource allocation for various design practice in the U.S and oversea. Collaborate with Verizon business units on value driven programs that impacts organizational bottom-line.
Manage digital projects from inception to delivery. Provide account management support on new business initiatives, technical insights and execution. Advise on product strategies and oversee full lifecycle project deliveries. Implement baseline processes to improve overall team efficiency, utilization and cost of delivery that maximize operation ROI.
Pixel Standard Group · Self-employed
PSG provide digital media project management, operation and consultation services. We are the premier partner from startups to corporations for building digital strategies, design, technical development, digital products and project management. We are industry veterans that understand what it takes to build a successful and sustainable high performance team. Clients included: Rooftop93, Burson-Marsteller, Group SJR, Kaleidoscope Management Group.
SCPS - Marketing and Management Institute
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