Resident Relations Coordinator
About this role
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https://www.youtube.com/watch?v=tgPxeAEdMgQ&list=PL5nmc89qCpMU-G3gBh70GzMkOowklcvye&index=1
Resident Relations Coordinator (Bilingual Preferred)
Denver, CO.
Your role at YES
You will be the primary contact for all community correspondence coming into the Home Office, both via email messages and phone calls and will be tasked to formulate a resolution by working with both the community and regional management teams. This is a unique role where you could find yourself performing various analytics to understand the root cause of certain recurring issues and partner with both operations and field leadership to develop sustainable solutions.
What You Will Do Every day:
- Respond to residents via phone and email
- Facilitate proper escalation to both community and regional leaders
- Partner with home office team members to address and resolve issues at the community level
To thrive in this role, you must have the following:
- Excellent communication skills keeping service top of mind with all internal and external customers.
- Ability to continuously demonstrate a courteous and professional tone – both written and verbal.
- Bilingual in English/Spanish preferred
- Flexible, adaptable, and able to stay composed under pressure.
- Strong attention to detail, great organization skills
SALARY RANGE: $23.00 to $25.00 hourly, plus quarterly bonus
Your safety matters to us. To protect yourself from potential scams, remember that Yes Communities recruiters only contact you from @yescommunities.com email addresses. Be cautious of emails from other domains. Legitimate Yes Communities recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit yescommunities.com/careers/ directly for confirmed position openings.
The YES Difference
Competitive salary | Comprehensive health benefits | Life, long and short-term disability insurance | 401(k) with company match
YES I can help YES We are a team YES We add value * YES We build community
YES Communities is an Equal Opportunity Employer
Company at a glance
YES Communities, founded in 2008, owns and operates manufactured housing communities in many states. YES takes a new approach to manufactured home communities and works to build and maintain an environment in each community that reflects their positive YES attitude. YES’s unique operating model, personal approach and strong corporate culture has garnered it the Community Operator of the Year award by the Manufactured Housing Institute for the past ten years.
At YES! Communities we look at Manufactured Housing Communities in a whole new way! Too many times in the past manufactured home communities had the reputation of saying NO! to home loans, leasing agreements and requests due to their stringent guidelines and rules. We want our residents to be part of a different type of community, where they are truly hearing YES! to creating a community that is all their own.
YES! Communities provides customers with affordable housing options, a community that is well-maintained, clean, and attractive, as well as an atmosphere that builds a true community around its residents.
YES! Communities offers homes for any size of family or budget. We have high-quality factory-built homes ranging from single to multi-section, fitting every stage of life.
Top Benefits
- Competitive salary
- Comprehensive health benefits
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- 401(k) with company match
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