About this role
- Develop and execute the overall client servicing strategy to enhance client satisfaction, retention, and long-term partnership growth.
- Build and maintain executive-level relationships with key clients, serving as a trusted advisor and strategic point of contact.
- Lead and mentor client servicing teams, fostering a culture of excellence, collaboration, and continuous improvement.
- Oversee delivery of client solutions and services, ensuring quality, efficiency, and consistency across all engagements.
- Partner with business leaders and cross-functional teams to align resources and deliver client-centric solutions.
- Drive client retention strategies and proactively manage client risks, escalations, and complex service issues.
- Identify and pursue opportunities for account expansion, cross-selling, and upselling to support revenue growth objectives.
- Monitor client satisfaction metrics and feedback, implementing data-driven improvements to enhance the client experience.
- Provide strategic insights and recommendations to clients based on market trends, industry developments, and emerging opportunities.
- Lead regular business reviews with clients, presenting performance results, strategic initiatives, and future recommendations.
- Establish and monitor KPIs and service standards to ensure achievement of client servicing objectives.
- Contribute to business planning, operational excellence, and overall organizational growth initiatives.
Qualifications
The Requirements
- Bachelor's degree in Business Administration, Marketing, Finance, or a related field.
- Master's degree preferred.
- Significant experience in client servicing, account management, relationship management, or a similar leadership role.
- Demonstrated success managing strategic client portfolios and leading client-facing teams.
- Proven ability to develop and maintain relationships with executive-level stakeholders.
- Strong commercial acumen with experience driving revenue growth through client retention and account expansion.
- Exceptional leadership, communication, negotiation, and stakeholder management skills.
- Strong analytical and problem-solving abilities with a customer-centric mindset.
- Proficiency in CRM platforms and client management tools.
- Experience working in a fast-paced, matrixed, and client-driven environment.
- Strategic Leadership
- Executive Relationship Management
- Client Retention & Growth
- Commercial & Business Acumen
- Team Leadership & Talent Development
- Stakeholder Management & Influence
- Change Management
- Operational Excellence
- Decision-Making & Problem Solving
- Customer-Centric Approach
Benefits
- International Medical Insurance
- Group Life Insurance
Application Process
Stage 1: Online application and recruiter review
Stage 2: Interview with hiring manager and team
Stage 3: Offer and onboarding
WTW is an equal opportunity employer and provides application, interview, and workplace accommodations to applicants as needed.
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