Field Service VII - Smart Solutions

Position Summary:

The Smart Solution Field Service Engineer is responsible for providing on-site technical support, troubleshooting, installation, and maintenance of Vertiv's Smart Solutions, including modular data centers, integrated power and cooling systems, and critical IT infrastructure. The role requires a strong technical background, problem-solving skills, and the ability to work independently to ensure customer satisfaction and system reliability.

Key Responsibilities: 

1. Installation & Commissioning

• Perform on-site installation, configuration, and commissioning of Smart Solutions equipment.
• Ensure proper integration of power, cooling, and IT infrastructure.
• Conduct system performance tests and ensure functionality as per specifications.

2. Technical Support & Troubleshooting

• Diagnose and resolve hardware and software issues for modular data centers and other Smart Solutions.
• Provide remote and on-site technical assistance to customers.
• Perform root cause analysis to prevent recurring issues.

3. Preventive & Corrective Maintenance

1. Conduct routine inspections and servicing to ensure system reliability.
2. Replace faulty components and perform firmware/software upgrades.
3. Maintain detailed service reports and maintenance records.

4. Customer Training & Support

• Educate customers on best practices for system operation and maintenance.
• Provide guidance on optimizing power and cooling efficiency.

5. Emergency Response & On-Call Support

• Provide 24/7 support for critical system failures and downtime events.
• Ensure rapid response to minimize service disruptions.

6. Compliance & Documentation

• Ensure all service activities comply with safety, industry, and regulatory standards.
• Maintain accurate technical documentation, reports, and service logs.

7. Continuous Improvement & Feedback

• Provide feedback to the engineering and product teams to improve Smart Solutions.
• Participate in training and certification programs to stay updated on the latest technologies.

Qualifications & Requirements:

• Bachelor’s degree or diploma in Electrical, Electronic, or Mechanical Engineering (or a related field).
• 3+ years of experience in field service, technical support, or maintenance of power, cooling, or IT infrastructure.
• Strong knowledge of UPS systems, cooling solutions, networking, and modular data centers.
• Ability to read and interpret technical drawings, schematics, and manuals.
• Experience with firmware updates, software configurations, and system calibrations.
• Strong problem-solving skills and the ability to work independently under pressure.
• Willingness to travel and work on-site at customer locations.
• Excellent communication skills to interact with customers, internal teams, and vendors.

Preferred Qualifications:

• Certifications in UPS, power, cooling, or data center infrastructure (e.g., Vertiv, Schneider, APC).
• Hands-on experience with DCIM (Data Center Infrastructure Management) software.
• Knowledge of IoT-enabled smart solutions and remote monitoring tools.

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

VERTIV BEHAVIORS

• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]