About this role
Description
BILINGUAL CSR 3pm-12am
Shift: 3pm-12am
Days Off: Wednesday and Sunday
Location: Remote with initial training in Dublin, Ohio
Full-time, Hourly
Department: OPS
Reports to: Customer Service Manager
We're constantly developing new and creative ways to solve the industry’s most complex problems. Our enterprise software solutions run the gamut of Information Technology Services–from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!
We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. The schedule for this job is 10am - 7pm, weekdays, OFF Sunday & 1 weekday.
Respond to Customer calls in both English and Spanish languages and help with issues related to:
- Activation of SIM cards
- Complete port-in activations
- Explaining activation issues, transactions, and terms
- Contact carriers to resolve activation issues or verify activations
- Develop and maintain a good relationship with merchants, Master Agents, and Employees
- All other duties as assigned
Requirements
- Fluent in both Spanish and English
- Ability to multi-task and work under pressure
- Strong technical and computer skills
- Pleasant attitude, treat customers in a friendly and courteous manner
- Patient and passionate personality
- Communication skills
- Ability to work in a fast-paced environment
- High School Diploma
- College coursework a plus
Why Should You Apply?
- Paid Time Off
- Up to $300 monthly bonus
- Comprehensive Medical, Vision and Dental
- Matching 401k up to 4%
- FMLA and Life Insurance
- Tuition Reimbursement
- Wellness Program
- Employee Growth and Development Reimbursement Program
- Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
- Beautiful nearby walking paths and park
- Fun, value centered work atmosphere
- Flexible work environment
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Read the Bilingual CSR (3pm-12am, OFF WE & SU) listing at T-Cetra (https://www.getclera.com/jobs/t-cetra-llc/bilingual-csr-3pm-12am-off-we-and-su-w51v1xtdrgrr) and tell me whether it fits my profile. Save it for me if it does.
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