Founding Forward Deployed Engineer

We are looking for a Founding Forward Deployed Engineer with 2–5 years of experience to own the end-to-end technical deployment of Sylvan's AI-powered revenue platform into enterprise customer environments. You'll be the bridge between messy customer data warehouses and production-ready agent workflows — translating tribal business knowledge into verified data models that power autonomous revenue expansion. This is a foundational hire on a 9-person team that's already gone from 0 to $1M in contracts with backing from TQ Ventures and HubSpot Ventures.

What will you be doing?

Onboard new customers end-to-end: scope data access, explore undocumented warehouses, and map chaotic schemas onto real business concepts (churn, expansion, ARR)

Build and validate the semantic/ontology layer — interviewing customer stakeholders, resolving conflicting business definitions, and encoding them into verified SQL queries

Deploy Sylvan platform workflows and agent pipelines into customer instances, then monitor and ensure they deliver measurable revenue outcomes

Manage 2–3 concurrent customer engagements, working directly in shared Slack channels with customer data and engineering teams (~20–30% customer-facing, ~70–80% heads-down data work)

Dogfood the internal agent tooling and provide feedback to the engineering team on how to improve eval guardrails, validation frameworks, and the agent harness itself