Collections Specialist

Sweetwater, the nation's #1 online retailer of pro audio equipment and music instruments, is seeking to hire an experienced Collections Specialist to join our Accounting team! In this full-time, hourly role, you will manage past due consumer and commercial accounts, negotiate payment plans, and work with customers' accounts payable departments and outside collection agencies to resolve delinquent balances. This role calls for hands-on business office, credit, or collections experience.

Job Requirements:

• Collecting past due consumer and commercial accounts through inbound and outbound calls, email, and paper mail
• Negotiating payment plans and extended payment arrangements with customers
• Coordinating with the accounts payable departments of businesses and institutions to apply payments and credits to the correct invoices
• Placing delinquent accounts with outside collection agencies and managing payment and status communication
• Billing all commercial accounts daily, enrolling customers in electronic billing, and collecting payments through payment portals
• Using third-party data providers to locate and update customer contact information
• Documenting every contact attempt and payment, and reporting regularly on the status of unpaid accounts
• Partnering with Sales Engineers and other departments on customer account status
• Completing additional credit tasks as directed, such as skip tracing, vendor forms, and special projects

Qualifications:

• 1-2 years of business office experience, with credit or collections experience strongly preferred
• High school diploma
• Comfortable handling difficult payment conversations with professionalism and patience
• Excellent attention to detail and accurate record keeping
• Ability to work independently and in a team, in a fast-paced environment
• Availability to work a full-time schedule, Monday through Friday, 9:00 AM - 6:00 PM or 10:00 AM - 7:00 PM
• 1-2 years of phone collections experience is a plus
• 3-5 years of relevant experience is a plus
• Experience working with commercial accounts is a plus
• Associate's or Bachelor's degree in business or a related field is a plus
• Spanish-speaking strongly preferred

Sweetwater “Ideal” Team-Player

• WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
• Gets Things Done - Great work ethic and moves with a sense of urgency
• Obsesses over the Details – committed to paying attention to the details
• Drives Continuous Improvement – Always focusing on effective and efficient work and way to get better
• Develops the Future – committed to the pursuit of growing personally & professionally and has a focus on bringing your colleagues along with you on that journey

We function best as a unified team, so relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates, please apply. We look forward to exploring your #FullTimeDream with Sweetwater!

Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.