Consumer Experience Generalist, Sennheiser

6-month fixed-term contract 

Current office location: Marlow, UK  
Hybrid with future full remote possibility. 

At Sennheiser Consumer Hearing, we design and deliver premium audio products, including award-winning headphones, earbuds and soundbars used by consumers around the world. 

We’re looking for a Consumer Experience Generalist to join our Consumer Experience team (EMEA) and support a range of day-to-day operational and administrative activities to help keep our consumer experience running smoothly.  

This hands-on role would suit someone who enjoys working with data, following different processes and moving between a variety of tasks. 

Your responsibilities:  

• Carry out accurate data entry and maintain complete, up-to-date records across different systems 

• Support ecommerce transaction reconciliation, checking information and identifying discrepancies 

• Review records for missing information or exceptions and follow up as needed 

• Contact consumers to obtain missing information or documentation 

• Coordinate with service teams to help resolve cases and keep them moving 

• Support with basic consumer enquiries and tickets during peak periods 

• Help identify recurring issues and opportunities to improve our processes 

What you'll bring:  

• Strong data entry skills and attention to detail 

• A structured, process-focused approach 

• Flexibility to switch between tasks and priorities 

• Ability to learn new systems and processes quickly 

• A self-starter who can work independently 

• Confidence working with data and multiple systems 

• Practical problem-solving skills 

• Good written and verbal communication skills 

What we offer:

• The opportunity to be a part of a globally recognised premium audio brand and contribute to the experience we deliver to consumers across EMEA 

• A supportive and collaborative team, with opportunities to work with international stakeholders across the business 

• Hands-on experience across a variety of operational and administrative activities, broadening your knowledge of ecommerce and consumer support processes. 

• Exposure to a wide range of business functions, including E-Commerce, Logistics, Finance and Supply Chain  #LI-NB1