PC Technician

SAIC has an immediate opening for a PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill AFB in Tampa, FL.

The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

We are seeking a Desktop/PC Technician to join our IT team. The successful candidate will be responsible for providing direct Tier I–II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments.  Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues.  Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues.  Desktop/PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure.

The PC Technician will be responsible for but not limited to the following duties: 

• Troubleshooting and proactively resolving technical issues
• Responding to requests for technical support
• Providing recommendations for technical support
• Providing technical problem solving for customer support of database
• Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
• Installing and configuring application and operating system software and upgrades
• Troubleshooting and repairing hardware and network connectivity issues
• Removing old equipment and performing data migration to new machines
• Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
• Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
• Analyzing and making recommendations for hardware and software standardization
• May be required to work after core duty hours of 0600-1800, holidays, and weekends
• Some positions may require shift work and/or an ability to work a non-standard work schedule to support the USSOCOM mission.
   

Qualifications

Required Education:

• High School Diploma and six (6) years of experience, AA/AS degree and four (4) years’ experience; or Bachelors and 2 years' experience.

 

Required Clearance:

• Must possess an active TS/SCI security clearance with the ability to maintain; US Citizenship required.

 

Required Skills:

• At least 1 years of previous experience working as a PC Tech or Help Desk
• Have a demonstrated ability to communicate exceptionally well both orally and in writing
• A positive customer service attitude

 

Required Certifications:

• Must be DoW 8140 compliant under the Work Role Code 411 – Technical Support Specialist - Intermediate level or higher. 

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.