Hospitality Assistant

We are seeking a warm, friendly, and motivated Hospitality Assistant to join our village food, beverage, and hospitality team. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.

Key Responsibilities:

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.

• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.

• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.

• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.

• Contribute ideas for improving menus, services, and operational processes.

• Support the achievement of food and beverage revenue targets using established systems and processes.

• Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Skills and Qualities:

• Excellent customer service and interpersonal skills

• Ability to work as part of a team and build strong relationships

• Strong organizational and time management skills

• Positive, energetic, and enthusiastic attitude

• Willingness to learn, adapt, and embrace continuous improvement

Values We Live By:

• Age Well – Supporting residents to live their best lives

• Community – Building a sense of belonging

• Keep Improving – Always seeking better ways to work

• Invest Wisely – Making responsible choices

• Planet Positive – Reducing our environmental impact

• One Team – Supporting each other to succeed

Experience and Qualifications:

• Job-related experience desirable but not essential

• Up to 1 year of general work experience delivering to standard

Why Join Us:
At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.