Claims Technician, First Reports

The Claims Technician is the policyholder’s immediate first point of contact after an auto or homeowner loss. They are responsible for reporting accidents that have occurred to the policyholder in a compassionate, efficient and accurate manner. They will capture critical information with precision and ensure a seamless claims experience for the customer.

RESPONSIBILITIES

• Deliver exceptional customer service by guiding policyholders through the accident reporting process with empathy, professionalism, and clear communication during potentially stressful situations.
• Gather and document claim information by asking thoughtful questions, capturing accurate details and entering information into company systems to support an efficient claims process.
• Apply critical thinking and sound judgement to identify serious injuries, significant losses and claims requiring additional attention or referral to the appropriate claims team
• Leverage technology and AI tools to research customer inquiries, access resources, and support timely, accurate and informed responses.
• Collaborate across teams to help ensure claims are directed appropriately and customers receive the support they need throughout the reporting process
• Build a foundation for career growth by developing insurance knowledge, strengthening communication and problem-solving skills, and gaining experience that can open doors to future opportunities within the claims organization.

QUALIFICATIONS

• High school diploma
• Customer service experience
• Proficient computer skills
• Ability to work in a team environment
• Excellent communication skills

SALARY RANGE

The pay range for this position is $37,500 to $46,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

PERKS & BENEFITS

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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