Agency Services Representative

The Agency Services Relationship Representative is accountable for the daily management and business relationship between the Company and a specific group of independent agents. The area of focus is for agencies enrolled in an Agency Services program, which includes Service Center, Remarketing, and Sales Development Program. Territory includes New Jersey, New York, Pennsylvania, New Hampshire, Connecticut, and Massachusetts. Responsibilities include onboarding new independent agencies, communicating service level metrics, implementing and monitoring various sales programs, and training all levels within the agency regarding service functions.

We strive to be a valued extension of the agency teams we support, focusing on streamlining operations, optimizing agent performance, and fostering strong relationships between Plymouth Rock Assurance and our independent agency partners.

Responsibilities

• Manage the book roll production goals for each agent based on their individual action plan developed in collaboration with the Territory Sales Manager
• Communicate book roll, service center, and/or sales development program results to agents, and modify agent behavior to achieve any production commitments
• Assist with agency training initiatives
• Identify and communicate service problems to the appropriate internal staff, address and resolve the issue, and communicate the resolution to the agent
• Develop and maintain a thorough and in-depth knowledge of all company products, guidelines, and procedures
• Manage relationships with enrolled Service Center agencies through regular meetings and communication
• Support agencies throughout the Book Roll process from commitment through implementation
• Utilize Sales Development Program training resources to improve agency conversion and retention results
• Collaborate with cross-functional teams to gather feedback and ensure cohesive messaging across platforms.
• Perform other duties as assigned.

Qualifications

• 1+ Years of experience working with Independent Agents required.
• Bachelor's degree (B. A.) from a four-year college or university and/or a minimum of 2 years of overall insurance experience required.
• Strong Personal Lines product knowledge preferred
• Proven sales skills. Must have the ability to close or complete the sale.
• Strong communication skills both orally and written. Ability to perform presentations in a large group or work one-on-one at all levels.
• Strong interpersonal skills. Ability to manage change and conflict.
• Ability to work independently, away from the office. Must be focused and self-motivated.
• Ability to interpret, assimilate, and translate data.
• Strong organizational skills. Attention to detail.

Salary Range

The pay range for this position is $64,000 to $85,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

Perks & Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.