Merchant Onboarding Analyst
About this role
Join Our Team at Paynamics Technologies Inc.!
Company Description
Paynamics Technologies Inc. is a Payment Service Provider and Software Development company based in Manila, Philippines. The company offers electronic payment products such as credit card/debit card processing, check processing, and alternative payments like bank transfers, e-wallets, and vouchers.
Job Title: Merchant Onboarding Analyst
Location: Makati, City
Job Type: Full-time
Work Set-up: Hybrid Set-up
At Paynamics, we empower businesses with seamless and secure payment solutions. Were looking for a Merchant Onboarding Analyst to join our Merchant Service Delivery Team. This role is key to ensuring a smooth, compliant, and efficient onboarding journey for our merchantshelping them succeed on the Paynamics platform.
Key Responsibilities
- Track and manage the entire merchant onboarding journey from lead to go-live.
- Guide merchants and Sales Relationship Managers through the onboarding process.
- Support technical setup of merchants and payment channels.
- Collect and verify documents to meet KYC/KYB and compliance requirements.
- Collaborate with Sales, Integration, Compliance, and Support teams to deliver a seamless experience.
- Monitor merchant activity to prevent churn and enhance satisfaction.
- Maintain strong product knowledge and suggest service improvements.
- Support ad-hoc business initiatives and ensure compliance with company standards.
Qualifications
- Bachelor's degree in a business-related field.
- At least 1 year of experience in KYC/KYB, compliance, or merchant onboarding (financial services preferred).
- Proficient in MS Office; familiarity with CRM systems and onboarding tools.
- Strong communication, problem-solving, and organizational skills.
- High attention to detail, with the ability to work independently in a fast-paced environment.
By applying, you authorize the company to process your personal information solely for recruitment purposes, in accordance with applicable data protection regulations.
Company at a glance
Step into the world of Paynamics Australia, where we take pride in being a premier payments advisory provider, delivering strategic expertise to merchants of every scale.
Through our valued collaborations with cutting-edge technology and customer-centric payment processors, we empower merchants to effortlessly send and receive funds using a diverse range of payment mechanisms. From credit cards and direct debit to NPP, PayTo, FX, digital wallets, virtual IBANs, and beyond, we ensure seamless transactions. Our team of seasoned experts is committed to streamlining payments, enriching customer experiences, and fostering remarkable business growth.
Merchant Services ✔
Cross Border Payments ✔
Virtual Accounts & IBANs ✔
FX: Spot, Forwards, Options ✔
Come, embark on this transformative journey with us, and revolutionize the way you conduct your business.
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