Senior Associate - Infrastructure Engineer

Location Designation: Hybrid - 3 days per quarter 

Role Summary

Serve as a senior individual contributor responsible for engineering, automating, optimizing, and operating secure, reliable, and scalable enterprise infrastructure services across Windows and Linux compute, virtualization, data center, and hybrid cloud environments. You will translate architecture, security, and operational standards into supportable platform solutions; improve provisioning, configuration, patching, observability, capacity, and lifecycle management; and conduct platform health checks to identify performance, utilization, and efficiency opportunities. The role also applies modern AI-assisted engineering capabilities - including enterprise-approved Claude, OpenAI, and Microsoft Copilot tools, reusable AI skills and agents, and Model Context Protocol (MCP) integrations - to accelerate analysis, automation, documentation, and operational workflows. Success requires hands-on engineering, disciplined validation, secure use of AI, and measurable improvements in reliability, utilization, automation, and risk reduction.

What You'll Do

Engineer & Operate Core Infrastructure

• Design, build, configure, and support enterprise Windows and Linux compute, virtualization, and hybrid cloud infrastructure using approved architecture and security standards.
• Execute provisioning, upgrades, migrations, capacity changes, and platform maintenance while minimizing service disruption and maintaining operational readiness.
• Troubleshoot complex infrastructure issues across operating systems, hypervisors, storage, network dependencies, and cloud services; drive issues through permanent resolution.

Automate & Standardize Delivery

• Develop reusable automation for provisioning, configuration, validation, patching, and routine operations using PowerShell, Python, Bash, and approved orchestration tools.
• Manage infrastructure definitions, scripts, and configuration artifacts in Git with peer review, testing, and controlled promotion through CI/CD pipelines.
• Create standard build patterns, runbooks, checklists, and self-service capabilities that reduce manual effort and improve consistency across environments.

AI-Enabled Engineering & Skillsets of the Future

• Apply enterprise-approved Claude, OpenAI, and Microsoft Copilot capabilities to assist with scripting, troubleshooting, log and configuration analysis, documentation, knowledge retrieval, and operational decision support; validate outputs before production use.
• Design and maintain reusable AI skills, prompts, agents, and workflow automations that encode infrastructure standards, improve repeatability, and reduce repetitive engineering work.
• Use Model Context Protocol (MCP), REST APIs, and secure tool integrations to connect AI assistants and agents with approved observability, ITSM, CMDB, source-control, and infrastructure automation platforms using least privilege, auditable actions, and human approval for material changes.
• Evaluate AI-enabled workflows for accuracy, security, maintainability, and operational value; document guardrails and measure improvements in cycle time, quality, and toil reduction.

Capacity, Health & Utilization Management

• Conduct routine platform health checks and baseline assessments across physical, virtual, and cloud compute, operating systems, and supporting components to identify performance constraints, configuration drift, risk, and improvement opportunities.
• Analyze CPU, memory, storage, network, hypervisor, and cloud-resource utilization trends; identify overcommitted, underutilized, idle, or aging resources and recommend right-sizing, consolidation, optimization, or decommissioning.
• Develop dashboards, alerts, automated health checks, capacity forecasts, and actionable recommendations that improve utilization, preserve service headroom, and support demand planning.
• Partner with application, cloud, platform, and service owners to balance performance, resiliency, growth, and cost while tracking optimization actions through completion.

Reliability, Performance & Resilience

• Engineer high-availability and recovery patterns; support disaster recovery testing, failover exercises, and remediation of readiness gaps for critical services.
• Analyze performance, availability, and configuration trends; proactively address risks before they affect business applications or service commitments.
• Define and track operational measures for availability, change success, incident recovery, resiliency, and automation effectiveness, using results to prioritize improvements.

Security, Patching & Lifecycle Management

• Implement secure configuration baselines, access controls, vulnerability remediation, and audit evidence in partnership with Cybersecurity, Risk, and platform owners.
• Coordinate and automate operating system and infrastructure component patching, including pre-checks, maintenance windows, validation, exception handling, and rollback.
• Maintain platform currency by identifying and remediating end-of-life and end-of-support operating systems and components through upgrades, migration, replacement, or decommissioning.

Observability & Operational Excellence

• Integrate infrastructure services with monitoring, logging, metrics, and dashboards to provide actionable visibility into health, performance, capacity, patch status, and risk.
• Develop health and utilization checks, automated validation, alerting, and operational guardrails that detect failures, saturation, or configuration drift before they impact dependent services.
• Reduce alert noise, manual intervention, and recurring operational toil by converting repetitive support activities into durable engineering and automation solutions.

Change, Incident & Problem Management

• Plan and execute infrastructure changes in accordance with enterprise change, release, and risk processes, with clear implementation, validation, and backout plans.
• Participate in on-call support and lead technical triage for infrastructure incidents, restoring service quickly and communicating status and risk to stakeholders.
• Perform root-cause analysis, document corrective actions, and convert recurring issues into engineering, automation, monitoring, or process improvements.

Partner & Deliver Across Teams

• Collaborate with Application, Cloud, Network, Database, Security, SRE, Architecture, and vendor teams to deliver infrastructure solutions and resolve cross-platform issues.
• Translate business and technical requirements into practical designs, estimates, implementation plans, support models, and lifecycle roadmaps.
• Provide technical guidance, review peer work, document reusable patterns, and mentor less-experienced engineers in infrastructure engineering, responsible AI-assisted engineering, and operations practices.

Qualifications

• 5-8+ years of experience in enterprise infrastructure engineering, systems administration, platform engineering, or production operations supporting mission-critical environments.
• Hands-on experience with Windows Server and/or Linux in large-scale environments, including:
• Build, configuration, patching, troubleshooting, and performance or capacity management.
• Virtualization or cloud compute platforms such as VMware, AWS, Azure, or equivalent technologies.
• Strong scripting and automation skills in PowerShell, Python, or Bash, plus familiarity with YAML/JSON and REST APIs.
• Experience with infrastructure as code, configuration management, Git-based workflows, and CI/CD pipelines using tools such as Terraform, Ansible, or equivalent.
• Demonstrated hands-on experience using enterprise generative AI tools such as Claude, OpenAI, and Microsoft Copilot to support infrastructure engineering, automation, analysis, troubleshooting, and documentation within established data-security and usage policies.
• Experience building reusable AI skills, prompts, agents, or workflows and integrating tools through Model Context Protocol (MCP) and/or secure REST APIs, with attention to identity, least privilege, auditability, data protection, and human-in-the-loop controls.
• Experience conducting infrastructure health checks and capacity or utilization analysis, including right-sizing, performance tuning, trend analysis, demand forecasting, and identification of consolidation or decommissioning opportunities.
• Experience with vulnerability remediation, secure configuration, enterprise patching, audit evidence, and operating system or component lifecycle management.
• Working knowledge of observability platforms, log analysis, health checks, alerting, dashboards, and service-level or operational performance measures.
• Strong analytical, troubleshooting, coordination, and communication skills across incident, problem, change, release, and project delivery processes.

Nice to Have

• Experience in financial services or another highly regulated industry with formal security, risk, and audit requirements.
• Familiarity with Tanium or similar enterprise patching and asset-management tools, ServiceNow or VIT workflows, containers, or private cloud platforms.
• Experience integrating AI assistants or agents with observability, ITSM, CMDB, source-control, and infrastructure automation platforms in an enterprise environment.
• Familiarity with FinOps or infrastructure cost-optimization practices, automated capacity recommendations, and showback or chargeback data.
• Relevant certifications such as AWS, Azure, Microsoft, Red Hat, VMware, ITIL, or security-related credentials.

How Success Will Be Measured

• Improved infrastructure availability and resiliency, with fewer recurring incidents and lower mean time to restore service.
• Increased use of standardized builds, reusable automation, self-service, and automated validation, with measurable reduction in manual effort.
• Adoption of secure, reusable AI skills, agents, and MCP-enabled workflows that shorten engineering cycle time and reduce manual analysis while maintaining control, accuracy, and quality.
• Improved infrastructure utilization and capacity efficiency, with health-check findings translated into measurable right-sizing, consolidation, optimization, or decommissioning actions.
• Improved vulnerability and patch compliance, faster remediation, and sustained reduction of end-of-life or end-of-support technology risk.
• Reliable delivery of changes, upgrades, migrations, and projects with strong change success, complete documentation, and audit-ready evidence.

Working Model

Hybrid role based in New York, NY with periodic on-site participation for infrastructure changes, maintenance events, disaster recovery exercises, incident reviews, and planning sessions. Participation in an on-call rotation and occasional off-hours support for critical incidents or production changes is expected. You will work within established architecture, security, risk, AI-use, and change-management controls while partnering across technology teams to deliver secure, reliable, automated, capacity-efficient, and lifecycle-managed infrastructure services.

Pay Transparency

Salary Range: $90,000-$128,500 

Overtime eligible: Exempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

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Job Requisition ID: 95132