CUSTOMER SERVICE TIER I (FT/ONTARIO)

Pay: $18.05-$25.70

EXAMPLES OF WORK PERFORMED: Provide timely and accurate information to customers’ requests and concerns; assist customers, sales, and delivery drivers with purchases; inbound calls and face to face interaction with customers regarding warranties and returns; orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels; flows up with factory on outstanding service orders to update status; works non-sellable report to eliminate items waiting on parts; partner with sales associates to meet and exceed customer service expectations; ability to organize and manage multiple priorities; maintain the office appearance by keeping everything neat and clean; file the daily invoices. Any other duties as directed by management. 

EMPLOYMENT STANDARDS: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred; knowledge of employment and merchandise handling procedures. 

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion. 

Heavy Work: Lifting up to 20 lbs occasionally. 
Work Environment: Indoor climate-controlled environment. 

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.