Customer Care Specialist-HVAC
About this role
“24/7 MaintenX, We keep business running!”
At MaintenX, our customers rely on us to keep their business running, as a Customer Care Specialist you are an integral part of ensuring that we meet and exceed this expectation. In this critical support role, the Customer Care Specialist will be trusted to use their experience and knowledge to provide excellent customer service.
Job Responsibilities:
- Gather information and learn how to prepare a quote that will be sent to the customer on a daily basis.
- Assist Service team with performing data entry, scheduling jobs, and following up on estimated time of arrival for parts ordered.
- Assist with supplier and vendors purchase orders.
- Contact Service Partners to obtain needed paperwork.
- Qualify Work Orders at store manager level.
- Must have excellent verbal and written communication skills.
- Must have strong organizational and time management skills.
- Must be able to work well in a team atmosphere.
A successful candidate for the role of Customer Care Specialist is highly motivated and is able to solve problems. Our Customer Care Specialist is knowledgeable and will go above and beyond in providing a high level of customer service for our internal team.
Additional requirements of the Customer Care Specialist:
- High School Diploma or GED
- 1-3 years’ experience in customer service environment servicing facilities maintenance
- Ability to pass a background check, drug screen.
- Ability to work overtime hours as needed – we are a 24/7 maintenance facility.
- This is a full-time position, Monday-Friday.
We value our Service Team and provide an excellent benefits package including:
- Medical, Dental, and Vision Insurance with a generous portion paid for by the company
- Company Paid Basic Life Insurance and Short and Long Term Disability
- 401(k) Retirement Plan with Company Match
- Paid Vacations and Personal Days
- Paid Holidays and Sick Days
- On-Site Kitchen
- Company Sponsored Lunches
- Personal Cell Phone Service Discount through Company Cell Phone Carrier
- Opportunity for career growth!
Company at a glance
Total Facility Maintenance & Repair Company. World Class Service. Curb to Roof. Coast to Coast. Self-Performing. We keep businesses running!
MaintenX understands that business matters. It matters to us. And, it matters to YOUR customers. That is why we are in the business of total facilities repair. More than just another expert repair company, we tailor our services and programs to run seamlessly in parallel with companies just like yours--acting as an extension of your company, and as YOUR trusted partner. We service, support and repair the top multi-site, multi-state retailers and fortune 500 companies with the finest, on time, on call, comprehensive preventive maintenance and corrective facility repair programs in the industry, AND we treat each project for each of our clients as if it were our own.
Top Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short Term Disability
- Long Term Disability
- 401(k) Retirement Plan
- Paid Vacations
- Personal Days
- Paid Holidays
- Sick Days
- On-Site Kitchen
- Company Sponsored Lunches
- Cell Phone Service Discount
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