DaaS Engineer

JOB DESCRIPTION

Job Responsibilities

• Provide L2 technical support and advice to users on systems-related issues or queries
• Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g Intune
• May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management
• Provide technical support for multiple customer environments on End User Devices operations
• Provide support for Windows operating systems (OS), end-users software and applications
• Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
• Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation
• Provide support to project implementation and documentation.
• Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach
• Work closely with Project Manager to deliver high-quality project implementation
• Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune
• Any ad-hoc duties as assigned

Job Requirements:-

• At least Diploma in any IT related courses
• At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.
• Fundamental knowledge of Microsoft 365 (Intune, Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)
• Familiarise with endpoint device management tools:
• On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS
• Familiarise with endpoint devices operating system (OS). Windows 10/11. Advantageous to know MacOS, iOS, Chrome OS
• Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment
• To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc
• Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)
• Basic programming knowledge e.g. PowerShell and Visual basic scripting
• Office Productivity tools for writing and presentation skills needs.
• Knowledge of IT lifecycle management
• Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management '

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JOB REQUIREMENTS

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