About this role
Benefits:
- ZayZoon
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
- Bonus based on performance
- Employee discounts
At Jackson Hewitt, we’re committed to helping hardworking people get the most from their tax return. For many clients, it’s the most important financial event of the year, and we’re focused on making the process faster, simpler, and more affordable.
The Office Manager oversees daily operations for several tax offices within an assigned district. Working under general supervision and according to company policies, you’ll manage seasonal staff, productivity, tax preparation quality, and local marketing efforts. You’ll work to improve efficiency across your offices and help them meet revenue and profitability goals. This role regularly handles confidential client and business information.
Responsibilities:
- Lead recruiting, interviewing, and hiring of seasonal staff for your assigned offices, including managing applicant leads from internal and external sources
- Monitor team performance to ensure quality standards, deadlines, and procedures are met, and correct errors when they occur
- Review and approve work schedules and timecards, and track staff time during shifts
- Partner with Human Resources on employee relations issues, complaints, and training
- Ensure each office meets company standards for setup, technology, telecommunications, supplies, and facilities maintenance, including seasonal opening and closing
- Maintain positive relationships with property managers and landlords
- Guide employees through complex issues and resolve escalated client concerns
- Review operational and productivity reports, including return processing status, discounts, and cash handling
- Meet office goals for revenue, cash control, and number of tax returns completed
Qualifications:
- High school diploma, GED, or equivalent business experience
- 2+ years of management or supervisory experience (required)
- Coursework in management, tax preparation, or accounting (preferred)
- Proficiency with email, web browsers, Microsoft Word and Excel, and accounting or tax software
- Tax preparation experience and an active PTIN (preferred)
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